At Music Go Round, our top priority is providing excellent customer service and ensuring your complete satisfaction with every purchase. We want you to be thrilled with your gear and confident in your decision to shop with us.
That’s why we offer a flexible, no-hassle return and exchange policy:
Returns
If for any reason you are not completely satisfied with your purchase from Music Go Round, you may return your item(s) for a full refund or exchange within 45 days of the original purchase date.
Return Conditions:
- Items must be returned in original condition with all materials, parts, packaging, etc.
- Customized or specially ordered items may have different return policies—be sure to check with a sales associate at the time of purchase.
- Defective items or items damaged in transit may be eligible for warranty replacement instead of a standard return. See our Warranties & Repairs Policy below for details.
Return Procedure:
- Bring the item(s) to any Music Go Round location along with your original receipt.
- A sales associate will inspect the item(s) and process your return or exchange.
- Refunds are issued promptly:
- Cash payments will be refunded in cash
- Credit card payments will be refunded to your card
- Check payments will be refunded by a mailed company check
Please allow 7-10 business days for company check refunds to be processed. Rush processing may be available for an additional fee.
Exchanges
If you wish to exchange an item for a different model, simply bring in the item along with your receipt to any Music Go Round store within 45 days.
Our sales staff is happy to help you find the perfect replacement item—just let them know what you need! As long as you are exchanging for another model of equal or greater value, there is absolutely no fee.
If you exchange for an item of lesser value, the difference will be refunded via your original payment method. See our return procedure above for details.
Warranties & Repairs
Manufacturer Warranties: Many products, especially electronics, come with a manufacturer’s warranty covering defects and malfunctions. The length and terms vary depending on brand and model. Be sure to check all materials in your packaging for warranty information or talk to a sales rep for more details on the warranty period for any product.
Repair Services: In many cases, warranty issues may be addressed by our in-house repair staff instead of requiring a full return and exchange. Our knowledgeable technicians have years of experience with all types of musical equipment. If you notice any problems with functionality, bring the item into the store and we’ll take a look!
If the issue is not resolvable onsite and the product is still under manufacturer warranty, we will help facilitate sending the unit out for covered repair or replacement.
For out-of-warranty repair quotes, talk to a store manager.
Returns Due to Defect/Damage after Manufacturer Warranty: If an item stops functioning correctly or is damaged after the original manufacturer warranty has expired, Music Go Round staff will evaluate the item and provide an out-of-warranty repair quote. No functionality issues will be eligible for standard return/exchange if not covered under manufacturer warranty.
However, if the issue presents a health/safety concern (i.e. electric shock) or if damage occurred at the fault of Music Go Round (i.e. item was damaged in transit to customer or during an on-site repair), exceptions may be made to the standard policy. Talk to a store manager for more details.
Special Orders
Custom/Specially Ordered Items: For any custom builds or special factory orders, there may be different policies regarding returns, repairs, and warranty coverage. Talk to a sales representative before placing your custom order to understand any unique considerations that may impact exchanges or refunds later on. We want to be sure you fully know the ins and outs of your purchase before finalizing.
Shipping: Standard return policy applies only for items originally purchased in-store. For online orders and items shipped from other locations, additional shipping fees and courier services may impact overall process. Check with the supervising location for specific return guidelines.
Buy-Back Program
Need to part ways with some gear but don’t want the hassle of selling privately online? Talk to us first! Music Go Round operates an ongoing Buy-Back program, offering cash or store credit for your used musical equipment, accessories, electronics and more.
Stop by your local store today for a free quote—we buy it all! Guitars, amps, DJ gear, recording equipment, assorted parts, and accessories…if it’s musical and has some life left, we want it!
Buy-Back lets you conveniently unload items while supporting reuse and keeping good equipment circulating. Better for you, better for us, better for the planet!
Talk to any Music Go Round associate to learn more about what we look for in buy-backs and what kind of offers to expect for your items. We provide fair quotes based on current resale value and demand. Want to know ahead if it’s worth bringing in? Feel free to email photos and descriptions first to get an estimate.
So before you toss that old synth in the closet or try your luck with an eBay auction, see what your pals at Music Go Round can do for you. We make it fast, friendly, and financially worthwhile!
Frequently Asked Questions
For quick answers to some of our most common questions, check out this handly FAQ:
How long do I have to return my purchase? You have 45 days from the ORIGINAL date of purchase to return any item, for any reason.
Do I need my receipt to return? Yes, the original receipt is required for all returns and exchanges in order to verify purchase date and price paid.
Are refunds only issued in the original payment type? Yes, for your security we can only refund via original payment. Cash back for cash payments, credit to your card for card payments, company check issued for check payments.
Is the return timeline the same for defective items? Yes, the standard 45 day policy applies even if an item is defective or stops functioning as expected unless it is still under manufacturer warranty. Talk to a sales rep upon purchase to learn what protections may extend beyond 45 days.
Can I get a new item rather than refund if I am returning a defective product? Absolutely! You may choose to exchange for a replacement item of the same type, or pick something entirely new. As long as it is equal or greater value there is no fee.
Do I have to return accessories, cables, extras that came with my item? To get full refund value, yes all materials that were sold as part of the original purchase should be returned together in original condition.
What about additional damage like scratches or missing knobs? We cannot offer full refund value for items returned with significant damage or missing pieces. Talk to a manager about options if your gear gets banged up at home over time.
Can I return just part of a bundled package or deal? No, combo sets or packages sold together at a combined price must be returned together. We cannot partial refund individual items from a kit or bundle.
Is shipping covered if I purchased online/had item shipped to me? No, unlike our in-store purchases we cannot refund shipping fees for online orders. You will be responsible for return delivery costs for any items needing shipped back post-purchase. We try to provide estimates at checkout.
Still have questions? No problem! Talk to any Music Go Round associate for personalized assistance interpreting our policies. We want you to feel good about purchasing with us—let us know how we can help!
We truly value each and every customer here at Music Go Round. Our local stores strive to offer exceptional service while sharing our passion for all things musical.
If our return policy, warranties, or any other store guidelines ever seem unclear, please reach out for clarification. We are happy to explain further or consider exceptions when appropriate.
Bottom line: We want you to love what you purchased! Shop confidently knowing that if any product ever fails to meet your standards, we’ve got your back. Let us know how we can make it right.
Now…go make some music! We can’t wait to hear what amazing tunes you dream up with gear from Music Go Round!
