Vick Arnold
Aug 01, 2024
Jeff was a great salesman ! We had what we're looking for. It was a great experience!
Margarita Avila
Aug 01, 2024
Amazing customer service !
Jaden Dickinson
Aug 01, 2024
Thank you Tom for being very helpful and welcoming!!! Thanks for understanding my needs for my future living room!
Augusta Williams Jr
Aug 01, 2024
Kirk at Ashley was very helpful
RedRose
Aug 01, 2024
Kirk Samlal was awesome and help my mother get a purple mattress bed! He was patient and kind! Soft spoken and was able to make a sell! If I’m coming back I’m getting Kirk!
Lydia Maier
Aug 01, 2024
Kirk was very helpful and great to work with.
Terence Maier
Aug 01, 2024
Kirk was awesome
Jennifer Doyle
Aug 01, 2024
Worked with Jeff quick easy knowledgeable
Kiwi_at_MN KO
Jul 30, 2024
Right when we walked in Larry Bartolomel greeted us and helped us find what we need. We found the perfect bed frame and dresser and he helped us purchase them both. Larry is a great sales rep and he deserves to get his sushi!!
royshema robinson
Jul 30, 2024
Billy Nash gave excellent customer service and he’s a very nice guy he went over and beyond to help me ☺️
Anna Seay
Jul 30, 2024
Billy Nash has excellent customer service he was a very nice guy he was very patient with us
Caitlin Martinelli
Jul 30, 2024
Fantastic service at Ashley’s, Billy Nash was very helpful!
Hannah Martinelli
Jul 30, 2024
Worked with billy Nash he was the best!!
Mark Martinelli
Jul 30, 2024
Billy Nash was great!! Great service!
Joy Lee
Jul 29, 2024
Kirk was a great help! We picked out a beautiful sectional that will be delivered the same week.
Josh Lee
Jul 29, 2024
Kirk was helpful and convinced me to buy a couch.
Will Andres
Jul 29, 2024
Billy was great!
Candiaqlayz
Jul 29, 2024
My family and I had a very good experience. Billy helped us out, he was very patient and kind! We got what we were looking for and are happy!!
Erica Wagstaff
Jul 29, 2024
Billy was excellent!
Mark Moffett
Jul 28, 2024
Tom is the best here! Great experience buying here!
Cassandra Scarpa
Jul 28, 2024
Kirk was fantastic to work with. Knew what I was looking for and ended up buying a new leather couch for my new home!
Daphne Lee
Jul 28, 2024
Worked with Billy Nash great experience
Jason Lee
Jul 28, 2024
Worked with Billy Nash and had a smooth enjoyable experience. Highly recommend.
Edmond Jackson
Jul 28, 2024
Eddie was excellent. Very knowledgeable and helpful. If you like no pressure and a great buying experience, I highly recommend asking for him! You will be very happy you did!
Go Audio
Jul 28, 2024
Kirk is awesome, so helpful and friendly. Not pushy Thank you
Jessica Ocuto
Jul 28, 2024
Kirk was great. Thank for your help
Dena Lindsay
Jul 27, 2024
We absolutely love this store. My whole house came from here. We love Eddie!
Michael Stearley
Jul 27, 2024
Kirk was amazing. Did anything and everything he could to make sure I got the best service possible and got the items I wanted. Everyone go see Kirk
Michele Beam
Jul 27, 2024
Kirk was great! Thanks for the help finding living room furniture!
Eleanor Erdogan
Jul 27, 2024
Went to Ashley's furniture on 192 in Melbourne First time around didn't work out wasn't too fond of the salesman who helped us so I went back again this time got a salesman named Eddie.He's from New York I absolutely love him not a pushy salesman got us the best deal on everything absolutely love him Go see him.
Melissa Valentino
Jul 27, 2024
Devin was a huge help! Great customer service 👏
Will Cornwell
Jul 27, 2024
Billy Nash helped me and did amazing. Recommend him every time.
Jay
Jul 26, 2024
Tom was great. He let us browse around the store and didn’t harass us. We’re satisfied with our purchase.
Emily Brumgard
Jul 26, 2024
We connected with Kirk right away after he told us he was from Trinidad, as my best friend is also from Trinidad. Super nice guy and helped my family find our couch in under 30 mins. Highly recommend his help!
Maddox Jones
Jul 26, 2024
Great funny guy
George Ryan Mattes
Jul 26, 2024
Jason was excellent and easy purchase. Go find him in the store.
Nicole Perry
Jul 26, 2024
Ask for Tom, he’s fantastic!! Was so helpful! Love Ashley furniture.
Willy Joseph
Jul 23, 2024
Jeff Cambell he is a great seller and friendly i recommende someone to visite Ashley please visite there thank you Jeff for helping me.
Manny Arias (Manny)
Jul 23, 2024
Great furniture selection and sales service
Kristen Andreason
Jul 23, 2024
Ashley’s furniture of Melbourne is where we got most of our furniture. We spent alot of money trying to outfit our new home when we relocated from up north. The only reason why I’m giving this three stars is because yes the quality is great and I’m very pleased but customer service is absolutely horrendous. Both in store and calling g their customer service number not even located in the country . I must have called that number a 10 times to try to get someone to come back out because of a mess up on their end. Then my bedroom piece was broken on a separate occasion in the driveway, not by us and get them to redeliver the peace again calling customer service at least 10 times to get it so if you’re in need of good furniture, I absolutely recommend them but make sure you don’t need to make any changes and make sure there is nothing wrong with it..
Kimberly DeRise
Jul 22, 2024
We had a great experience at Ashley furniture on 192 in Melbourne, FL. We were greeted by Dee who helped us find exactly what we needed. Dee gave us “space” to look around on our own as well time to discuss it over and make a decision. We are very excited to get the nightstands delivered this week! Thank you Dee!
Brittany Williams Leverett
Jul 21, 2024
Eddie was so knowledgeable and helpful. He let us roam around and do our thing but was there to support when we needed it. Super excited about our new dining room set!
john leverett
Jul 21, 2024
Worked with Eddie. Nice tips
Ashley Grey
Jul 21, 2024
We had a great experience! Dee was so patient with us and let us take our time deciding. It was a smooth experience buying our bedroom furniture and new mattress. She showed us all the good offers too! Thanks Dee
Chad Wood
Jul 21, 2024
Worked with Billy Nash and the service was excellent.
Kitty Morrison
Jul 21, 2024
Fantastic experience today! Big shout out to Devon Flores for his professionalism, knowledge, and willingness to let us browse and answered all of our questions. Thank you Devon!!!
Margaret Ray Chapman
Jul 21, 2024
Eddie was excellent! He was very helpful and knowledgeable! Definitely recommend Ashley's Furniture and Eddie!
Beanie
Jul 21, 2024
Had a great experience today with Devon. He was very knowledgeable and helpful. Looking forward to our delivery
William Rebola
Jul 20, 2024
Kirk was great to deal with and would definitely deal with him again!!!
Tracy Zurcher
Jul 20, 2024
Larry is fabulous! Helpful, not pushy, knowledgeable and accommodating.
Mina A
Jul 20, 2024
Best service from Kirk. This is the 2nd time I got furniture from him. He's the best 👌.
Yenis Guerrero
Jul 20, 2024
Had a wonderful service with Kirk in the Melbourne Ashley location! Was taken care of his knowledge and expertise, greatly appreciated his assistance
jerry coffman
Jul 20, 2024
Kirk was amazing
Tracey Sabbatis
Jul 20, 2024
Kirk was helpful and not pushy.
karin larsen
Jul 20, 2024
My experience at Ashley’s was so positive that I want to give a “shout-out” to Ms. Holly Grimont. She was so professional and patient with me while I was searching for a 60” table and additional furniture. I am very impressed with the quality of my interaction with this sales associate. As a career woman who is retired, I appreciate this customer service oriented representative of a great store to shop in. Thank you for having folks like MS. Holly working here!
Terry Macdonald
Jul 20, 2024
My first visit to the Ashley store in Melbourne was an excellent one thanks to Holly Grimont.She was friendly, knowledgeable and took a considerable amount of time with me trying to pick out the furniture I needed. We even exchanged cell phone numbers and I was able to send her my thoughts and concerns throughout the process even when she wasn't working. Holly is an asset to Ashley. Thank you so much Holly! I will definitely be back.
Stephen Cagle
Jul 18, 2024
I spent over $5000 in furniture in the store in June 2024. All of the furniture was delayed a month into July. That was fine, I completely understand things can be backordered. Our install date finally came July 16th. The day before the furniture was delivered, I was informed that the bed would not be arriving until July 23rd due to availability. Once again, things happen and I was fine with it.Until just recently, I was notified via email… Not a phone call that now my bed which we have already waited a month for will now be delayed until August 16th possibly But cannot promise when it will be delivered.This company continues to makes false promises and lies directly to the customer. I will never use this company again and I will encourage everyone that I come into contact with to never use Ashely furniture. Everything about the operation is shady. The HR department of Ashley’s furniture has in no way been able to get in contact with the Melbourne store after continually trying to call them. This company and the Melbourne store is an absolute joke
Manny Rodriguez
Jul 17, 2024
Kirk has been very helpful from the moment we walked in and made sure we got what we’re looking for at the right price range very satisfied with our experience at Ashley’s
Caitlin Kirkpatrick
Jul 17, 2024
Eddie is the best! He was so friendly, helpful and knowledgeable about the item I wanted to purchase. 10/10 ⭐️We can’t wait for our new couch!
Savannah Getz
Jul 17, 2024
Eddie was great!! He helped us find the perfect couch.
Nikita Letts
Jul 17, 2024
Went in on July 4th to look at couches. Melissa B met us and the door and helped us while we looked around without being pushy and hoovering around us the entire time. She answered all of our questions and was so helpful. We came back on the 9th after we closed on our house and showed her a couch we actually found on their site. She showed us similar couches like that one so we knew what we would be receiving. We ordered through her and it arrived by the 13th. Will definitely be back in the future. Ask for Melissa!
Sarah Willie
Jul 16, 2024
Tom S was a great help in helping me find the perfect mattress
Samuel Williams
Jul 16, 2024
Tom Schmidt was a great help!
Kristine Miller
Jul 15, 2024
Eddie D. Was amazing helped us and also let us take our time. Great guy!! Best!! Kris Miller
chris lambert
Jul 12, 2024
Eddie Diaz is the man, hands down one of the best salesmen I’ve encountered in a long time. Gave us room to breath but was well versed and very informative. Store also had a fantastic selection and quick delivery dates for my particular purchase!
Joel Fuson
Jul 12, 2024
Eddie sold us a fantastic bed frame and dresser. He was friendly and honest, a real standup guy. Great customer service!
Kendra D.
Jul 10, 2024
I rarely ever write reviews but I have to warn and let others know about our experience. My husband and I went to purchase a full bed set. We paid for it and set the delivery date. The delivery date was a certain day and time. The delivery drivers showed up 2 hours before the scheduled 12-4pm time. They set the bed up incorrectly which caused the wood piece at the bottom of the bed to break because they did not install the middle support beam. They forgot our night stand and had to double back to deliver. At this point we can not sleep on this bed because there is no support and could cave in and cause more damage. They stated they can send a technician out…we already had to take time off work to be there for the furniture to be delivered. No return policy. They never spoke on that one but we signed the paperwork. Only great part is their sales rep Kyle was AMAZING! Super helpful! But would we EVER recommend them? No. Worst furniture experience ever. And the manager barely wanted to speak to my husband when he came to the store. They are only about sales and not the customer experience. If your delivery drivers install furniture incorrectly or you don’t have all the parts to install and it causes a problem you should be more proactive and caring to fix the problem not cause a further inconvenience on the customer.
John DiEmedio
Jul 09, 2024
Devon was awesome, he listened intently asked great questions .He guided us through what I thought was going to be torture.Devon gave us our space but was ready to answer all question. Because of Devon I will now only shop at Ashleys
Bella Jones
Jul 09, 2024
Eddie and Mo killed it!!!! Best customer service. Also felt like I was not rushed or followed around.
Megan Callahan
Jul 08, 2024
Had a wonderful experience shopping for my apartment. Holly is incredibly knowledgeable and detail orientated. Couldn’t be happier!
Theresa Weaver
Jul 08, 2024
We had a wonderful experience, found the sofa and otterman we wanted and the sales associate was extremely helpful
Erica Colombo
Jul 07, 2024
Eddie Diaz was phenomenal!! Would very much recommend buying from him! He was wonderful and so helpful when purchasing my new couch! I will be back to purchase our bedroom set next!
Rosemarie Mack
Jul 07, 2024
Eddie was amazing. Enjoyed our experience and got exactly what we were looking for
Erika Sauer
Jul 06, 2024
Their furniture is great quality AND the staff is really nice, something we didn’t completely experience at the furniture store across the street. We prefer Ashley! Eddie was fantastic and gave us real recommendations tailored to our family. We’re very thankful for the honestly and never felt like we were getting sold to. We left with a beautiful brand new couch and can’t wait to throw out our old one!
Kelly O'Connell
Jul 06, 2024
Great customer service.. and after a stressful day Krik made me smile today. Thank you!
Sheldon B
Jul 06, 2024
The customer service sale rep was great thanks
Sandy Rattray
Jul 06, 2024
Not given correct info. wrong mattress. I said no memory foam was under impression mattress I bought has some coils inner springsIt arrived rolled up and memory goal which I said I did not want. Mattress not decompress to 8 inches even after 72 hours. I HATE THIS MATTRESS I Called complained same day went to store next day. I'm told I need have tech come inspect before they will do anything. I am so unhappy. The mattress I want not available till August they tell me I may have sleep on this horrible mattress I can not even move on I am in lots pain when I try move which is reason I never wanted memory foam. I feel I was not able to buy the mattress I wanted and picked out at first but was talked into this mattress which was more expensive. Then DELIVERY CHARGE FOR A ROLLED UP MATTRESS WAS $99 dollars. If I was told it was rolled up I could have picked it up. I will never buy. Anything from that store again. I would have gone to mattress firm but they high pressure sales. It's like buying a used car. ASHLEY same bad experience
Tyler Dickman
Jul 05, 2024
Fantastic job!
William Burrows
Jul 04, 2024
Tom Schmidt was amazing answered every question and went above and beyond! Will be back!
A N Corrao
Jul 02, 2024
Dee was very knowlegable and helpful.
Angela Rishel
Jul 01, 2024
Tom is awesome and will help in all of your furniture needs. Delivery staff is awesome as well.
Stephanie Morgan
Jun 29, 2024
I had a great sales experience - My sales consultant was 10/10. Unfortunately, when it came down to delivery/quality/customer service, my experience has been incredibly disappointing. I ordered furniture for our entire house, as we are rebuilding after a house fire. This included two beds. Both beds were assembled in a way that left the frames floating off the ground and not appropriately supporting the weight of the mattress or my sons. The slightest movement shakes the entire bed so it's impossible to actually sleep in them. My real concern is safety and the fact that they're going to fall in on themselves at any moment. I went through the motions of creating a case with customer service, I waited an entire week for a tech to be available and come out to properly assemble the beds. He closed my case stating there was nothing he could do - he said in this case you get what you pay for and this is just the nature of the furniture. I've bought beds from IKEA, I've bought beds from Amazon. I've never in my life seen beds this feeble. The official response from Ashley Customer Service after the tech left our house is that the beds conformed to manufacturing standards and there was no additional recourse for me. There is either an inherent flaw in the design and assembly of the 2 completely different beds I purchased from Ashley OR the beds they sold me are an outright scam. As I mentioned previously, I've purchased beds for rental properties that are much less expensive and much better quality so it's hardly a case of "you get what you pay for." In this case I'm not even getting that much! I have half the mind to drive to the store tomorrow and remove the mattress from the floor model so I can see how exactly it was assembled -- That way I can reinforce it the same way at home. Surely it has a different frame, or supports, perhaps additional hardware that makes it appear more sound on the sales floor than the rickety mess they delivered to my house. If you can't tell, I'm incredibly frustrated - mostly because I've now wasted two days coordinating delivery and service and my kids still have no beds. //deep sigh
Matthew Cosentino
Jun 29, 2024
Eddie D. was amazing. Best salesmen we’ve ever dealt with. Highly recommend this store (also ask for Eddie)
eddina raulerson
Jun 29, 2024
Eddie was extremely helpful and efficient.
luz person
Jun 29, 2024
I appreciate Jeff and the melbourne Ashley staff with their outstanding customer service and professionalism. I will purchase from here again and recommend Ashley furniture to my friends and love ones. And by the way they appreciate and take care of the military. Thank you, Jeff!!!
Derrika Laing
Jun 28, 2024
Kirk was amazing. This is my first time buying furniture on my own and he made the process so much easier than I thought it would be. Highly recommend.
Jade Esmailzadeh
Jun 26, 2024
Kirk was extremely helpful with the sale of our sectional. He knew so many details and was very knowledgeable.
Holly Kreher
Jun 25, 2024
Special thanks to Kirk for all his patience and help. We furnished an entire apartment and Kirk was very helpful with pricing and options. He got us a great deal on everything. Would highly recommend.
Noelia Velez
Jun 25, 2024
Kirk was great. I had specific things I was looking for and he was great at accommodating my needs. We left with what I needed, looking forward to seeing my new furniture in my home
Vanessa Finnerty
Jun 25, 2024
Kirk was great. Showed us different items that would meet our needs and we left we exactly what we were looking for. Would recommend to all.
Bruce Sokolovic
Jun 23, 2024
I want to start off by saying I actually feel bad for the store manager and a couple other employees I have dealt with here. They really did try to make my purchase right and went out of their way to attempt to provide good customer service. Unfortunately, the company is set up so anti-customer it really is next to impossible to get anything close to a good purchasing experience. I will start with their initial saleswoman Jada who is no longer with the organization. Piss poor service and deceptive. This was explained to me by the store manager. I went forward with my order. They were out of stock on a bed they tried to deliver previously (where did it go? I paid for it already) and trying to get another bed in its place delivered on the same day as my mattresses were coming was just an exercise in frustration. They cannot get anything done with any semblance of efficiency. I selected a bed online and held on over a half hour for a store associate to help me. Corporate tries to brush you off the phone “I tried calling 3 times already, no one picks up”. Is that acceptable? Are you not concerned the phone rings off the hook during business hours with a store full of employees? Trying to shoo me off the phone, I told the associate I will wait literally all day long to speak to someone physically at that store. 35 minutes later, they got a hold of someone. Unable to accommodate me, I let them cancel my bed. It took literally 10 minutes to google Rooms To Go across the street from their Melbourne FL store, get a salesperson on the phone, select my items and complete my transaction via email. The process could not have been smoother. I do not understand how Ashley stays in business when the competition makes it so easy. Sorry Ashley, I really tried and was hoping you’d come through. Unfortunately your corporate policy of non existent service and impossible communication ties good employees hands.
Jill Cyriacks
Jun 23, 2024
Didn't have alot of color choices for sofas. It's great if your a neutral color lover.
Francis Miozzi
Jun 22, 2024
The salesman, Billy, was knowledgeable and patient.
Frank Fan
Jun 21, 2024
Michael luaders is great to help me get the furniture what’s I am looking for.
Nicole Sacco
Jun 16, 2024
Had a wonderful experience purchasing a new living room set. Eddie and Billy were both fantastic!
chiann shupert
Jun 16, 2024
Melissa Brittsan was amazing she found us the perfect bedroom set! I recommend asking for her when you come into Ashley’s! She was welcoming and showed us all of our options with this being our first bedroom set purchase!
Kathrin Nazemian
Jun 16, 2024
Great service from Micheal!
Afsaneh K
Jun 16, 2024
Great service with Micheal.Thank you.
Debra Belanger
Jun 14, 2024
Dee was amazing! Informative, fast, friendly!
Trevor Thomas
Jun 13, 2024
The price of the furniture is only the beginning. When you purchase an item hopefully you are close to the distribution. I have a store that’s 2 miles from my house. But the distribution center is 3 hours away. So they add a huge delivery fee I believe they charged around 300 plus dollars just to get our furniture. Are we could drive three hours to pick it up.
Barbara Belanger
Jun 12, 2024
The dresser was exactly the right size and color that I was looking for. Kyle was very helpful and professional.
chris donaghue
Jun 11, 2024
Jeff was very knowledgeable and helpful. I never felt pressured and the transition was very easy.
Kenneth Williams
Jun 11, 2024
Kirk was awesome,very attentive!
Dr. Nicole Decaro
Jun 09, 2024
Extremely poor customer service and lack of professionalism. Delivery was incomplete due to missing assembly hardware. The rescheduled delivery resulted in a no-show without a courtesy call. Jeffrey Campbell did not return my call, and Jaylee was unhelpful. Disgusted and still waiting.
Suzanne Sandler
Jun 08, 2024
Got a pretty decent deal on the couch and loveseat, 4th of July sale. Unfortunately there is a whopping $200 delivery fee which made it not such a decent deal. They have nice furniture and I could tell service was good by the other sales people but our sales lady was meh. I would recommend Ashley, wish the delivery fee wasn’t sooo much.
Eagle00 scout
Jun 08, 2024
Very nice selection and our salesperson Jeff was very friendly and helpful. Will definitely shop here again
derek white
Jun 08, 2024
Our experience was great . Thanks to Kirk for taking the time to help us purchase and save on our new Bedroom set
Lindsay Rizzo
Jun 07, 2024
Eddie D. at the Ashley furniture Melbourne location is amazing! I am not the best with decorating and he gives me great tips and suggestions. Over the last several months, I have been in the store shopping three times and each time he has been so helpful and patient with me. Thanks Eddie!! ⭐️⭐️⭐️⭐️⭐️👍🏻🙂
Lana
Jun 06, 2024
We got this nice table for a decent price, as we were able to buy without the stools. It was a very nice experience. The Melbourne store was clean, and Dee was the person to help us out! Was a great experience.
Janice Edwards-Grant
Jun 05, 2024
Eddie was the best.
Eblan Farris
Jun 04, 2024
Kirk was beyond awesome - Melbourne FL
Patrick Reynolds
Jun 03, 2024
Mike was a big help. He was very kind and made it very easy for my mother to purchase her new furniture.
Thomas Williams
Jun 02, 2024
Michael did a great job getting our new decision handled and figured out!
Sharon Haydee
Jun 02, 2024
Poor customer services.
Victor Perez
Jun 02, 2024
Great service, quick and easy. Kirk helped immediately when I needed assistance. Got me what I wanted.
john siptroth
May 28, 2024
Every thing was fine. Floor Lamp ordered will arrive early June.
Sarah Cameron
May 28, 2024
This store does not tell you but they do not accept returns even if the furniture is less than 72 hours old and still has the original packaging. We recently purchased furniture that caused a severe allergic reaction. We called the store and were told “we don’t accept returns” and abruptly hung up. Will never buy from Ashley store again.
Michele Fernandez
May 28, 2024
five star customer service and excellent delivery. A++++++++++++
Theresa Lynch
May 26, 2024
Kyle was fantastic. He helped me look for exactly what I wanted. When Kimberly helped take over to finish the sale she made it easy and fun. Thank you
Hunter Goodenow
May 26, 2024
Kimberly and Eddie were very helpful and didn’t feel like they were “selling” but “helping”. We took a day to come back after thinking over a couch purchase. We came back and made our purchase, partly because we loved the couch but also because of how helpful Kim and Eddie were. 10/10 will be a repeat customer of this location.
Sherrie Slack
May 25, 2024
Kyle was friendly, patient and knowledgeable. He was very helpful.
Eva Zelaya
May 25, 2024
We went to Ashley. Michael Luaders was great. He helped us and was very pleasant to work with. He knew everything and was very helpful.
Lauren Prather
May 24, 2024
Michael Luaders was so helpful! And the best sales person. Felt very welcoming. Did amazing at helping me be picky with the furniture we were picking.
Hunter Prather
May 24, 2024
Michael Lauders is the most helpful worker at any furniture store! He will help you be as picky as you want to be and find exactly what you need in store or online!
MICHAEL OLIVA
May 24, 2024
Michael was great. Great place to buy
Manuela Montoya
May 20, 2024
Kirk gave us an excellent service. He helped us to decide which furniture and mattress would be better for our necessities.Thank you !
Chad McCall
May 20, 2024
Kirk was great!!
A S
May 19, 2024
Jason was no-pressure and easy to work with.
Stacey LaRocque
May 18, 2024
Kirk was a Very friendly man and professional!!Will definitely work with him again !!!
S E
May 18, 2024
Michael was thorough, kind, efficient, and fun to work with!! He really made our buying experience one to remember!! What a true gentleman and an example of what customer service should look like!!
Shaun Rycroft
May 17, 2024
I recently moved into a small beachside apartment and needed to downsize my furniture. I visited the store multiple times trying to find new pieces for my living room. Eddie, Alex and the store manager Moe were amazing. Excellent customer service and were always there to help. I highly recommend the three of them for your next furniture purchase.
c
May 16, 2024
Eddie Diaz is a great sales pro. Worked hard to find what my daughter would be happy with at a price that worked. thanks eddie!
Steve And Chi Chi B.
May 16, 2024
The buying experience was fine, it's the warranty and follow-up to product failure that is horrific. Two months after receiving a new mattress, we called to complain of the warped and super squeaky bed mattress. Ashley sent out a very nice technician who zip tied the bed frame and did nothing but take pictures of the mattress. Well, six months later, the bed frame broke and the mattress has to be rotated every 2 weeks to even out the warping every two weeks, by the way, it is a Sealy mattress. So what is the point of a warranty when the company does not fulfill it's promise of satisfaction guarantee. We don't recommend Ashley furniture. Update: I responded to your request to send you an email Attention Joe G. ThanksUpdate: technician came out but Ashley customer service does not stand by their warranty. We will have to spend money elsewhere to find a better quality bed that does break after a couple of months and a mattress that doesn’t warp. Very disappointed.
kayla lowery
May 15, 2024
Ordered an entire bedroom set from Ashley’s and one of the drawers broke on dresser just out of the 1 year warranty. Called the store who told me I had to contact corporate. Called corporate and got tossed around on the phone for hours. Called the store manager back who gave me his email. I emailed him and haven’t heard back in months. Extremely poor customer service who doesn’t stand behind the quality of their products. A dresser should last longer than a year and no one ever told me when I purchased it that if I don’t get their extended warranty than they won’t help you in any way, shape pr form. I never even asked for someone to repair it, all I simply needed was the hardware to do it myself. I’ll never purchase here again.
Jayson Jorn
May 14, 2024
Kirk was helpful, polite, and professional.
Natalia Bouse
May 13, 2024
Michael was very kind, professional. He knew exactly what we needed. Thank you!
Stacy Heyward
May 13, 2024
Dee did an excellent job at helping me choose from a wide selection of lovely living room sets. Dee was patient, professional, and proficient and I look forward to seeing my new sofa and love seat.
DeAnn Barksdale
May 12, 2024
The sole reason we purchased our new Temperpedic mattress and new couch set for our new home being built was due to expertise and patience of Eddie and Greg. They were so helpful and answered all of our questions. We truly felt like both Eddie and Greg really cared about our well being and not just trying to make a sale!! They worked as a team and we are so happy we purchased from Ashley furniture in Melbourne. We will recommend to all of our friends and will come back to purchase more from them. Thank you!!! Chris and DeAnn
Kristy Losapio
May 12, 2024
Had a great experience buying beautiful quality patio furniture with Mike L. Fast delivery , too! Thanks!
Nevaeh Steward
May 12, 2024
I (22 F) came in to furnish my first apartment. I needed a bunch of stuff and needed guidance on what to choose. Mike was very helpful. I told him what I was looking for in terms of a sofa and he took his time to show me around and went above and beyond to help me narrow the choice down. He is very personable. I also ended up getting a coffee table and matching tv stand with the help of Dee who was very knowledgeable of the products.
Elizabeth Gerhard
May 12, 2024
Michael Luaders was amazing and so helpful ! He was very personable and attentive and we had the best shopping experience possible !
William Duncan
May 10, 2024
Kirk was great, friendly, and helpful throughout the process
dellie juliano
May 10, 2024
Michael Luaders was a great salesman. Very helpful and knowledgeable.
Lydia Lapierre
May 10, 2024
Michael was an excellent salesman we had a great experience buying our new furniture
Renae Taylor
May 08, 2024
Eddie D. was very professional and he did an amazing job and getting us what we needed.
Libby Raymond
May 07, 2024
Jeff is one of the best sales person I have encountered in a long time .. he made my shopping experience effortless, great personality very patient and pleasant not to mention overall helpful.. he’s the sales person every customer wants to encounter.
Karlee Waid
May 07, 2024
Eddie made the process so easy! 10/10
Fin Bonset
May 05, 2024
Great experience with Mike! Great quality furniture!
Majenta Ellis
May 05, 2024
We buy all of our furniture at Ashley’s. Michael L. got us in and out fast. I highly recommend you ask for him when you come to buy your Furniture.
Pamela Murray
May 05, 2024
Surprised at the poor quality
Jennifer DeBolt
May 04, 2024
Eddie Diaz was the best! Please go see him!!!
Victor DiGiovine
May 04, 2024
Kirk was very helpful.
Savannah Hoban Photography
May 04, 2024
We worked with Kirk and had the best experience! We came here to find a new mattress and Kirk was so patient and informative! We will definitely be returning to see him!
Will Mitchell
May 04, 2024
Ashley furniture are thieves. We bought a sofa sleeper from here. They scheduled a delivery two days later. I received a text the next day saying that our delivery would be from 12:30pm-3:30pm. All good right? No I was on my way back from new Smyrna which is an hour and a half north of we're we live it was 9:30 and they told me my delivery would be at 10am and they could only wait 20 min. I called all my neighbors to meet the delivery team to have them leave the sofa. When I got home the sofa wouldn't fit in the room because of the closet location and the won't honor a return. I even went to the store they said it would be honored and after 5 calls with the Philippines still no one has gotten this issues resolved. I now have a $800 sofa that I'm about to bring out to the curb. The incompetence and lack of customer service is appalling. I'll never go back.
J. Branch
May 03, 2024
Michael Luaders was great. Personable, friendly and quick. Made our purchasing quick and easy. Thanks Michael.
Alicia Thompson
May 03, 2024
Kirk very helpful and he have a great customer service
Art
May 03, 2024
Michael was extremely helpful assisting us with our purchase of a dining set.
Emma Hurt
May 03, 2024
Kirk Samlal was amazingly helpful, showed us all the options and gave us space to choose and deliberate. Would definitely recommend this store for your furniture needs.
Marlene Perez
May 03, 2024
Kirk was amazing sales man helped us from the time we walked in. Thank You for helping us I love my new couches.
Tracy Hager
May 01, 2024
Eddie, was great . Checked on us with no pressure.
Jeff Mannion
May 01, 2024
Always love working with Jason. Furniture arrived this morning exactly as expected, and with an early delivery.
J B
May 01, 2024
Ordered a dinning set and a frame bed. Both came damaged. Customer service are from a foreign country. He didn’t solve the situation. I contacted the store and they said they will send me an email. Ten days after never happened.Don’t waste your money.
Joan Gray
Apr 30, 2024
Ive been to 7 stores and when I walked in Kirk was waiting with a welcoming smile. He asked about my day and was very helpful with asking important questions about what I was looking for, especially size, composition and price.He suggested exactly what I was searching, at the best price and in the lower end of my budget. It's Tuesday and my sofa will be delivered on Friday.Thrilled is an understatement. Thank you Kirk for helping me settle into my new home.
jodi rivero
Apr 29, 2024
Great knowledge friendly service. Michael was awesome.
Robin Clark
Apr 29, 2024
Michael was very nice and he really showed me around to see every sectional. Such a nice family man and a good sealed person!
K II
Apr 29, 2024
Michael Lauders is great! Easy to relate to, and he showed us the entire showroom floor with the utmost patience. His furniture knowledge is unparalleled, as he answered every single question we through at him about materials, build quality, functiondnamd options. Additionally, he was ready to chit chat with while we looked about. Fellow veteran and he treated us like family. Couldn't be more satisfied!
Erin Hucks
Apr 29, 2024
Moe is the absolute best. Had an amazing experience and will definitely purchase there in the future
kenji 2010
Apr 28, 2024
Jeff was great. Great customer service.
Goral Kansara
Apr 28, 2024
Michael Luaders is an amazing sales person at Ashley’s furniture store in Melbourne. We purchased a dining room set and Michael helped us very well through our purchase! Couldn’t ask for better help!
Colin Maropis
Apr 28, 2024
Greg was an excellent sales associate and made me feel at ease. Was not pushy and looked out for my best interest that fit my furniture needs. If you stop in, make sure to ask for Greg. Thank you Greg and will be returning!
jonathan deacon
Apr 28, 2024
Alex was super helpful in helping me purchase a new bed at. Thanks Alex!
J Emm
Apr 27, 2024
Michael L. was fantastic! Got us in and out quickly.
John Fuller
Apr 26, 2024
Great service, quick transaction. Thank you.
Sunny Days
Apr 26, 2024
Michael Lauders helped me select furniture. Excellent service!
Kerri Fitts
Apr 26, 2024
Gregory was amazing to work with. He was incredibly patient with us picking out everything for our new home. He took the time to walk the store, give his expertise and help set up a cart for us! He even came in on his day off to help us finalize everything! Amazing! The manager Mo was also extremely helpful with finalizing the order and creating a friendly no pressure environment.
Ian Winthrop
Apr 25, 2024
Jeff the man was good
Lynn Davies
Apr 25, 2024
Kirk was very helpful and great to work with.
Julie Kramarik
Apr 25, 2024
Great salesman, made it easy, thanks!
Dennis Abdelhamid
Apr 24, 2024
Alex was great. Very knowledgeable and patient. Thank you.
John Ringenberg
Apr 23, 2024
Jeff was professional, great to work with and helped with everything we needed!! Thank you also for your quick responses when we called you at the store!!
pebblez Sibble
Apr 23, 2024
Michael Luaders was awesome..Costomer service was great
Jimmy mcCauley
Apr 23, 2024
Alex was very knowledgeable and helpful with our new couch purchase!
DMatthew l
Apr 22, 2024
Alex was easy to work with and easy to talk to.
Mariana Barajas
Apr 22, 2024
Eddie was great
Chris Allen
Apr 22, 2024
Don’t spend thousands on furniture that breaks every few months!!!!!!!!! Not to mention the 3rd party repair company they sell you on is an absolute joke and refuses to make things right and if they do actually come out you’ll be waiting MONTHS and god forbid if you want to exchange the broken furniture you will just be given the run around and passed from person to person with everyone tell you how much they wish they could help you but you need to talk to this person instead.
Danielle Austin
Apr 22, 2024
It’s amazing that we spent $5000 on furniture just a year and a half ago and this is now the 4th time something has broke and they refuse to exchange the pieces for non-reclining one since that’s all that keeps breaking. We aren’t asking for money back or anything just want furniture that doesn’t break every couple months!!!!!!!
Colbie Blair
Apr 21, 2024
Alex was a huge help. He helped us find everything we needed for our new house.
travis maddox
Apr 21, 2024
Alex helped us get a new couch and dining room set and he was awesome!
Samuel Fowler
Apr 21, 2024
Jeff crushed it for us. Very friendly and helpful!!
Heather Humphreys
Apr 21, 2024
Kyle was a great salesman & did a wonderful job explaining things to us. Great experience!
Corinne Lancaster
Apr 21, 2024
Tom was awesome! Explained everything well! It was an easy experience!
Ricardo Castillo
Apr 21, 2024
Tom S. was great and expeditious in giving great customer service. He’s interested in providing you what you want with being courteous and respectful of your time and budget.
Missie Grant
Apr 21, 2024
Tom my sales rep was very good. He seemed to be very knowledgeable and didn't pressure
Ardyth Austin
Apr 20, 2024
Michael was great and very detailed helping to shop for furniture
Joe Peters
Apr 20, 2024
Michael was great throughout the entire process! Personable and knowledgeable!
Diana joseph
Apr 20, 2024
Alex was very professional and helpful …
Ryan Frauenhoffer
Apr 20, 2024
Jeff was fantastic to work with. Very informative and knowledgeable! Great buying experience!
Chris Long
Apr 19, 2024
Jason helped me and did great. Easy to work with and polite.
Samantha Buzzard
Apr 19, 2024
Thomas was amazing and helped us find the perfect couch!! He was incredible and so patient with us. We are so grateful he was able to find us exactly what we were looking for!
Simone Diniz Freitas
Apr 18, 2024
My delivery arrived missing parts, the delivery guys were unable to assembly the bed because they said the warehouse sent it missing parts.Also, the dresser is broken.It's the third time i purchased something from Ashley and I have quality issues in all the times.Very bad experience in all the times.
Alisha Wilson
Apr 17, 2024
Ana and Kimberly are the best. I wolill be buying more stuff really soon. I would recommend anyone to come here.
Lizzete Fattah
Apr 16, 2024
Larry was amazing!! He helps us with our daughters bedroom set. He was very informative and patient. As we shoped around with our 5 and 2 year old.
Stephanie Roman
Apr 16, 2024
Kirk was the man, patient and helpful. Truly a joy to work with. I will definitely be recommending him to family and friends for their purchase needs
Vicki Steidl
Apr 16, 2024
Greg Smith was a great help for me in selecting new living room furniture!
Tim Hanstine Sr
Apr 15, 2024
Salesman was courteous and knowledgeable. A little disappointed in the very limited selection of sleeper sofas. We did opt for the protection plan, but hope we never need it.
Ellen Benson
Apr 14, 2024
Kirk is awesome, he helped me with all my rooms. He is the best, ask for Kirk. He will take care of all your needs!
Raffaela
Apr 14, 2024
Kirk was amazing and so helpful. He assisted and answered every question we had. We started with only a bedroom set and ended with a living room, dining room and bedroom set. Thank you so much, Kirk. We going see Kirk!!!
Tylermarie Jack
Apr 14, 2024
Michael L. was fantastic! Made the experience super comfortable and not overbearing. Able to take my preferences and reccomend me a great option. I will be recommending him and come back for future furniture buying!
David Dike
Apr 13, 2024
Found a nice couch. Alex helped me. But the delivery service and after customer service experience has been horrible. The installation team did not install the legs of the couch correctly and they forgot the center support leg. I contacted customer service via the 1-800 number and was told a new part would ship to me. I received another outer leg not a center support leg. So, I called the store and they said they would ship me a new leg and I would get a 50$ refund. The right leg came this time, but I never go the $50 refund. I had to wait 1.5 weeks to use the couch and had to flip up the couch and reinstall the legs for use myself. The show room is just that and they have none of the furniture local, so it all has a mandatory shipping/installation fee that is worthless.
Edwin Castillo
Apr 13, 2024
Top notch customer service
Kyle Eslinger
Apr 13, 2024
Alex was great in assisting us with purchasing our couch!
Muriel Skidmore
Apr 13, 2024
It was a pleasure working with Kirk, we bought more than than we expected. We would buy from Ashley’s again.
John Doe
Apr 13, 2024
My wife and I went to Ashley furniture because we had gotten a bed from them before. Upon arrival, we met Alex. He was very professional, not pushy, but assisting, and he took care of all of our questions that we had. He certainly went above and beyond to make us feel comfortable with our purchase, we are very pleased and will be back to Ashley to purchase more furniture .
Jennifer Turner
Apr 13, 2024
Alex is patient, informative and speedy. He helped us with buying our mattress and is very professional. Definitely recommend him for all Ashley furniture shopping.
Rey23
Apr 12, 2024
Great selection and Kirk was very helpful and attentive!
Marcia Woodburn
Apr 12, 2024
Kirk was very helpful and pleasant
Sheba Baby
Apr 12, 2024
Kirk was amazing and very friendly.
Jessie O
Apr 12, 2024
All well and good until the delivery driver started taking pictures of inside of our home from the outside, scaring my wife while I was at work.The driver didn't speak English so my wife was not able to communicate what she wanted done.Ashley Furniture dropped the ball at the finish line and ruined the whole experience, oh and it cost $250 for the displeasure of shipping. (Heads up)I spoke with the store manager (Amanda?) on 4/12 at 2:30pm. She didn't care at all for my troubles, So I'll share with the public instead.Keep in mind that these companies prey on the uninformed.UPDATE: 4/22, 11 days after delivery.I had purchased a purple pillow from Ashley Furniture for $250 when I had purchased my bedset. From the manufacturer there is a 100 day trial period, if not satisfied you're able to exchange it worry free.Please be aware that Ashley Furniture does not uphold this trial period and instead tells you to kick rocks.It took me 21 phone calls between the Ashley store, Ashley corporate, and the purple manufacturer themselves to get this handled. Nobody at either establishment was willing to take responsibility and help the customer.That is until I was finally able to speak with the GM of this location who couldn't believe it was such a big deal and helped solve my issue with our hesitation.I was asked to update my Google review to reflect my better experience. So I will update it now to a two-star review based on my experience with the GM alone. I thank him for his help.Overall my experience with Ashley Furniture was subpar at best. They offer less value for the same amount of money than me purchasing from the manufacturers themselves or from a different business altogether.If anybody were to ask me about purchasing purple products I would tell them to buy it from the manufacturer directly instead of dealing with Ashley Furniture at all whatsoever
Kristin Wallace
Apr 12, 2024
We purchased the Almafi couch two years ago. The fabric is so weak. We purchased the warranty plan and because it was based on “normal wear and tear” we have a “worn out couch” (costing $1800 after warranty) in less than two years. It’s terrible. The quality is so poor, how can they live knowing that less than two years of sitting at most four hours a day, is enough to make the fabric fray to the point the interior of the cushions is exposed? Never buying from this retailer again!
Kim Hamilton
Apr 09, 2024
Dee was AMAZING!! Give them a raise!! Exceptional customer service and met every need I asked about and offered additional products! Came in for a dresser and ended with about 5-6 products. I will be back to buy a mattress from them!
Mike Logullo
Apr 09, 2024
Our salesman, Eddie Diaz was excellent. Very informative and helpful. We never felt pressured and he made our shopping experience enjoyable. Great customer service!
Shelby Anyzeski
Apr 08, 2024
Michael Luaders was an EXCELLENT advisor for my family today. He was very personable and pleasant to get to know while my fiancé and two year old were running around the store. We weren’t sure about committing to buying anything today, but Michael made us feel super comfortable with our expenses and financing. Wonderful guy and I will be coming back to him for any future furniture needs!
Zashara Douglas
Apr 07, 2024
Jada was absolutely amazing! She was able to convince my teenager to get a quality bed compared to something they saw off of tik tok. In my opinion, whoever is able to do that is pure magic. LOL 😂
J. Bennett
Apr 07, 2024
Kirk, your sales person, was totally professional in every aspect of our visit. He explained everything we needed to know in a manner we easily understood.
Asia S
Apr 07, 2024
The service and the quality is next to none! I'm a forever client of Ashley. Tom Schmidt went above and beyond to assist me to furnish my new place. Love this store!!
Delbert Jackson
Apr 07, 2024
Ms. Jada was the absolutely the best. So patience, so courteous and so wonderful. She made it fun and enjoyable to be around and find the items we were looking for. Outstanding young lady. Thank you Ashley for hiring her.
Jennifer marrero
Apr 07, 2024
Kirk was very knowledgeable, patient and overall a pleasure to speak with. We will be back to to do business with him for sure.
Cliff Cole
Apr 07, 2024
Kirk was very knowledgeable, we stopped at another location prior and had a decent experience but decided to do business with Kirk not only because he was knowledgeable, but attentive to our needs, we came in for a couch but left with a couch, bed, adjustable frame, and bar stools because he listened and paid attention to our immediate needs without trying to upsell the world. I will be furnishing the rest of our home with Kirk!
Brandon Serena
Apr 07, 2024
Absolutely great experience working with Alex. If you need anything from here get with him. Excellent work.
KJ6pack
Apr 07, 2024
Michael was great to work with. We have a very specific chair style and color in mind and Michael was very helpful in determining what options they had. Thank you!
Katie Goncalves
Apr 07, 2024
Kirk was great! Took the time to explain on all of the questions I had.
Ashley Mancini
Apr 06, 2024
Great overall experience with Tom and Eddie
Elise spahr
Apr 06, 2024
Can’t say enough about the Melbourne location. Eddie was friendly, knowledgeable and very helpful with choosing the right sectional for my needs. He was patient and understanding when I had to make some changes the next day as well. Highly recommend this store as all of the staff I interacted with were great!
nadege charles
Apr 06, 2024
Kirk, helped me to get some bedrooms items that I needed. He made the process easy with his ideas and recommendations.Thank you.
Ashley Quick
Apr 06, 2024
Tom Schmidt was very knowledgeable and helpful in helping us find a bedroom set. I would highly recommend him!
Patty Foley
Apr 06, 2024
Kirk was great.great salesman. No pressure.
Janice Orchard
Apr 06, 2024
Tom was very informative and knowledgeable about the products. He showed us everything available to assist with the decision process. His expertise and hard worik made this a seamless purchase..
Lylah Starkey
Apr 05, 2024
Excellent service by Michael Luaders, we we're just about to walk out because we couldn't find anything and Mike saved the day by bringing us over to the perfect reclining couch with lumbar. Perfect for easing my sciatica. I highly recommend Ashley's store and Michael!
Rebekah Rhoden
Apr 05, 2024
Kirk S. was our representative that aided us and he was awesome! Honestly, I was a bit rude when I walked into the store because we had been to multiple furniture stores that had very annoying sales reps. Kirk was kind and let us walk around without trying to chase us and allowed us to come back to him. We actually left that day and took his card. Two weeks later we returned and found him! He showed us a few new items since our last visit and left us to find our cozy home feel. He has a great attitude and a helpful personality. Side note: we would love to see more color selections available in the mid century modern types such as yellows and oranges.
Tina C
Apr 02, 2024
Love the customer service Kirk was an awesome trusted advisor. Very patient and not persistent. Very good energy.
Ramon Mejias
Apr 02, 2024
Mr. Jeff Campbell was a consummate professional during this visit. His attention to detail and assistance was second to none. My wife and I are very appreciative and please with his explanation of the product we purchased.
Christina Spahr
Apr 02, 2024
Kirk had patience and was very knowledgeable. He was very thorough and helpful during my purchase process.
Daniel Hogue
Apr 02, 2024
Absolutely DISGUSTING COMPANY!!!! TERRIBLE!!! If ANYONE reading this is using these reviews to make a purchase decision email me. I’ll paint you a nightmare that’ll have you scared to park in the parking lot. This company has MAJOR QUALITY ISSUES!!! The ONLY THING good about the company is the management there. Unfortunately they have ZERO power to fix anything. Zero.
Terry Hogan
Apr 01, 2024
Flawless process, Mr. Kirk described /explained all documentation from buying to deliver.Great communication, Mr. Kirk was Very attentive to my questions while engaging in customer small talk but keeping the process moving along.
Corry Slade
Mar 30, 2024
Kirk was awesome in helping purchase furniture for my living room.
Maria Schumann Sola
Mar 27, 2024
We went into Ashley’s today and bought our entire home. We had the wonderful help of Jada who was super nice, patient, took us through a whole adventure, but was over all super helpful. So, when you come to the store next time ask for her, you will not be disappointed.
Astride Durand
Mar 26, 2024
Kirk very nice person when you come to Ashley like to help .....
Sharon Johnson
Mar 25, 2024
Thank you Kirk! Very friendly and appreciate looking for the perfect table!!
James Woulard
Mar 25, 2024
Our experience was great! Michael was very informative and a great salesman
Keith Fairchild
Mar 24, 2024
Our Salesperson Jada W is a great asset to your company. For her age, she was very knowledgeable and helpful. Give this girl a promotion
Kim TheBirdMomma
Mar 24, 2024
Alex and Greg are the best!!! They were both super sweet and helpful, went out of their way to take excellent care of me. 💕Thanks guys!
Brian Campbell
Mar 24, 2024
great employee . Kirk was very helpful. would definetly purchase from him again!
Kris Johnson
Mar 24, 2024
Kirk was amazing and knowledgeable with the products and processes for finding a new bed and mattress for my daughter.
Daniela Batista
Mar 24, 2024
Kurkshowed all full size beds and we fell in love with the products displayed.
Summer Davis
Mar 24, 2024
Beautiful furniture!! But way overpriced unfortunately. Even if you have a lot of money, this place is sure to put a big dent in your bank account if not drain it. Even the "sale" items are ridiculously overpriced. You can find almost the same exact furniture online on Amazon or even visiting another furniture store. However it gets 4 stars because we had an employee even tell us somewhere else to go to get the same furniture for 6x cheaper! So that tells you just how much of a rip-off this place really is.
Regina Woloshun
Mar 23, 2024
I had a great experience shopping here for an entertainment stand. Jeff Campbell was fabulous and very helpful!
Dr. Fitz
Mar 23, 2024
Awesome customer service.
Jane Reagan
Mar 23, 2024
Kyle was FANTASTIC! Took time to explain everything to us. Couldn’t have had a better experience. Moe was tops too!
abby b
Mar 22, 2024
Michael Luaders stayed with us for HOURS. He was genuine and honest and most importantly didn’t follow us around the store! He wasn’t pushy or desperate. This Army veteran deserves every sale at Ashley’s on 192 in Melbourne!
Taylor Cooley
Mar 21, 2024
My husband and I came in for a couch only, and man were we blown away by the service! Left with living room set, bedroom suit and a new mattress. Rocco was AMAZING!!!!!! Thank you!! We’ll be back and asking for Rocco again.
Rachael Sisson
Mar 20, 2024
Thank you for all your help Jeff!
Jake Kisor
Mar 20, 2024
Michael was very helpful, he explained details on the different couches.
Kirstie Hill
Mar 19, 2024
Kirk was great!
Brooke T
Mar 19, 2024
kirk was profession and efficient in help us find our couch!
Jeffrey Jakubik
Mar 18, 2024
Found just what we needed
Matt Withers
Mar 18, 2024
Kirk was great ! very helpful!
Ricardo Ortiz
Mar 17, 2024
Eddie Diaz was exceptional. He knew exactly what we wanted and was very attentive. Would recommend 100%.
Kaylie Page
Mar 17, 2024
Eddie Diaz was the best. He got us exactly what we wanted without feeling pressured.
Mary Joy Caraan
Mar 17, 2024
We had the best experience with Kirk Samial. He helped us a lot with our purchase. He took his time and made us comfortable. He deserves the best review. Kudos to him!
Bradley Griffin
Mar 17, 2024
Alex was very helpful and knowledgeable about the items in the store, and overbearing whatsoever. Very easy transaction.
Yamilka Rosario
Mar 17, 2024
Mike Luaders was wonderful!! He was knowledgeable of items and provided me with options and I did not feel rushed or overwhelmed. Keep him on your team!
D Green
Mar 17, 2024
Eddie was absolutely amazing!Great overall experience.
joseph shamanski
Mar 16, 2024
My salesman was the best friendly courteous and knowledgeable Kyle was the very best
Jenna Dolci
Mar 16, 2024
Kyle Rhodes was very helpful! He helped us find the perfect couch for our family and our new home!
Sandra Campbell
Mar 16, 2024
Easy , fast, good quality furniture. Our salesman, Jason was the best!!
Venice Revilla
Mar 16, 2024
Kyle was great on handling customer and very professional. Great experience and great customer service.
alan stayt
Mar 16, 2024
Had a great experience with Kyle on my purchase today
D J Shep
Mar 16, 2024
Great experience Rocco was friendly knowledgeable not pushy excellent experience
kayla malowski
Mar 15, 2024
Micheal did a great job!!! Was very helpful!!
Pat Sims
Mar 15, 2024
My sales man Kirk, was very professional, kind, and easy to work with! I had a great experience at this store and highly recommend it.
Case Keenan
Mar 15, 2024
Kirk is awsome very kind can considerate mote then likely going to buy the couch.
Stephen Stanaland
Mar 14, 2024
Very helpful service. Will go back for future purchases.
Terry Highland
Mar 14, 2024
salesman was very knowledgeable about the product and met our needs
althea maynard
Mar 13, 2024
Jada Williams was a breath of fresh air, very attentive and knowledgeable😇
John Cassil
Mar 13, 2024
Jada was very helpful and very professional. Thank you!
Yusuf Cihat Durgut
Mar 12, 2024
Friendly and helpful
Tom Brown
Mar 12, 2024
Great no pressure sales
Corinne Mitchell
Mar 11, 2024
Yes, I had Kirk wait on me and he was very attentive. He didn't wash me. He even waited till my 4 other members of the family came to see if my little grandson wanted which bed he wanted. He's been very good. I really appreciate him. He's a great worker. Thank you.
Gina Loggins
Mar 11, 2024
Awful experience. Multiple issues with quality and delivery of our couch and loveseat. We were promised a refund from the store manager. The couch was picked up weeks ago and still no refund. Very sketchy now. Apparently the Ops Manager no longer works there and there is no other manager available to discuss the issue. Still no refund and no customer service from anyone. HORRIBLE!
Lindsay Bartlam
Mar 11, 2024
Great experience, Kyle was super awesome
Victoria Johnson
Mar 10, 2024
I had the pleasure of working with Alex, a sales associate at Ashley Furniture. Despite external factors affecting the sale, Alex's phenomenal character and dedication stood out. His professionalism and genuine enthusiasm for assisting customers made the experience memorable. Additionally, the office staff's positive and welcoming demeanor added to the overall positive impression. I wholeheartedly recommend Alex and the entire team at Ashley Furniture!
Jen O
Mar 10, 2024
Alex was very helpful. Happy with our bed purchase
Susan Feenaughty
Mar 10, 2024
It was a pleasant visit to the Melbourne store. Was greeted by Michael Leaders who help us out from the beginning by opening the door for us to get a wheelchair in. He was very friendly and helpful. The whole visit was pleasant and the checkout was smooth and fast. Thank you Michael.
Lillian Rosario
Mar 10, 2024
Beautiful furniture , Michael Luaders has been very help and patient with us. He helps us pick the perfect sofa for our living room. Thank you for your help. I will add to this review after I’ve received the delivery.
Ricardo Pacheco
Mar 10, 2024
Kirk helped us a lot and we were able to buy a sofa with his help
Stephanie Bishop
Mar 09, 2024
We brought our mom in looking for a new tv console. She had a specific look she wanted and Jason was the most excellent associate. He showed us options and answered all of our questions. Mom found one she loved and it will be delivered in just a few days. Thanks Jason!
Jeannette Delmore
Mar 09, 2024
Wonderful service… Very patient very knowledgeable, very professional, a real keeper we will come back again and again because of Jeffrey Campbell.
Sharlene Bradley
Mar 09, 2024
Curt was the only person to greet me.He give excellent attention and customer service
Patricia Byrd
Mar 09, 2024
Kirk was very personable, knowledgeable and not pushy. He allowed us to shop at our pace and answered questions when we needed. He will be our person when we come back for more furniture in the future.
holly cruz
Mar 09, 2024
Very kind, and helpful service from Michael L, thank you!! So excited for our new bed
Kathleen Richardson
Mar 09, 2024
I stopped by Ashley store.yesterday. Edwin Diaz..was professional and assisted me quickly w my purchase.
shaneen stroud
Mar 09, 2024
Let’s start with my husband and I walking in and being greeted by the nicest sale associate I’ve ever met Jason! My husband and I appreciate his patience and dedication in helping us find the exact furniture we needed! Im extremely appreciative of the staff who stayed later after business hours just to make sure we got our furniture! Awesome store will definitely be back! Thank you Jason again for astounding customer service and patience seriously!! I’m a happy customer indeed!
Susan Feenaughty
Mar 09, 2024
We were immediately met at the door by Michael Luaders. He held the door for us as one was in a wheelchair. He showed us around and was very nice and friendly. He checked us out and the whole process was quick and easy.
Juliana Lucas
Mar 08, 2024
Michael was very friendly!
Kurt Schmidt
Mar 08, 2024
Kirk and Ana were great to work with and I appreciated the effort they showed in helping me with outside furniture set I purchased and with the issues I was having with my Synchrony credit card. Very helpful and professional.
Lishbourne Mulvaney
Mar 08, 2024
Dealt with Kirk all the way. Always wonderful to work with and always knowledgeable
Jodi A
Mar 08, 2024
Rocco did a great job assisting us searching for the right sectional to fit our space. He was very personable and professional,we would definitely find him again for future purchases. Thank you Rocco,you did great!
Anthony Massi
Mar 07, 2024
My wife and I worked with Dee. She was extremely helpful, very courteous and knowledgeable.
Spiros Nifakos
Mar 06, 2024
Michael is a very friendly, helpful sales agent He’s so patient and works hard to make his customers happy. He helped us find exactly what we needed and were very appreciative!
Marc Spurlock
Mar 03, 2024
Great experience with Eddie! Showed us many options and was quick and efficient but ready to help with any questions we had. Very happy with our experience!
Ricardo Perez
Mar 03, 2024
(Translated by Google) Very good service Eddie Diaz answered all our questions. 100% recommended.(Original)Muy buen servicio Eddie Diaz respondió todas nuestras dudas. 100% recomendado.
Evanna Pons
Mar 03, 2024
Jada and Kimberly the sales manager were super friendly and helpful!
zack5.0
Mar 03, 2024
If you need any help finding the perfect bedroom set or mattress Kirk is the person to see! When u walk in just ask for Kirk and he will help you find whatever you need!
Liz McKinney
Mar 03, 2024
Michael was wonderful to work with.
Jeanette Risko
Mar 03, 2024
Kirk is da bomb. They had him running around to get us out the door with our purchase!
Michelle Santos
Mar 03, 2024
(Translated by Google) Good service(Original)Buen servicio
Kirstie Dalton
Mar 03, 2024
Jada Williams was a great help and made our experience fantastic!
Matt Pulcinello
Mar 03, 2024
My shopping experience was great! … Dee B. at Melbourne FL store was awesome to work with! … she took her time and was patient with me in helping me select what I needed. I will shop here again. Thanks!
Tonia Meyers
Mar 02, 2024
Kirk is awesome!!
Sabrina Marquez
Mar 02, 2024
Eddie, knows his stuff. Best experience ever!!
faith free
Mar 02, 2024
Alex was great ,very knowledgeable
Demi Hutchison
Mar 02, 2024
Great experience. Dee was helpful from the moment we walked in… we browsed, shopped some other stores and came back and she was just as helpful and we ended finding the one! She got us all situated with delivery and we are so excited for our new couch in our new home! Highly recommend Ashley, lots of options and not overpriced!
Jane Robinson
Mar 02, 2024
We went furniture shopping three days in a row back to Ashley, one day we went twice. Each time the associate we worked with was Dee. We walked with her through the store over and over again. All I can say is she has the patience of a saint!! Dee was always kind and answered all of our many questions. We did finally purchase furniture. She was extremely helpful. When and if I need furniture again I would always look for Dee!! Thank you for all your help!!!!
Luciano Silva
Mar 02, 2024
Awesome experience! Michael was fantastic helping us choosing our new seccional. The showroom is really great and with a lot of products to choose from.
Liz Toilolo (Lizzie)
Mar 02, 2024
Very helpful!
Cody Velliquette
Mar 02, 2024
Mike was awesome, super helpful!!
Liz Reasoner
Mar 01, 2024
Great customer service! Eddie helped us secure a delivery of our son’s first dresser. Thank you! Definitely recommend him if you decide to buy from Ashley’s.
Karen Wilkinson
Mar 01, 2024
Kirk made the shopping experience so easy and fun!!
Susan Riebsame
Feb 28, 2024
Alex and Kirk were very helpful with our search for a new mattress. Informative and professional.
Aaron S
Feb 28, 2024
Good experience. Staff was friendly and the inventory was vast. Lots of options to choose from.
Xannman
Feb 27, 2024
Eddie Diaz is reliable and great at what he does
Cherie Murray
Feb 27, 2024
Kurt was very easy to work with.
Kathy C
Feb 27, 2024
I called the Melbourne, FL store and spoke to Michael Luaders a Trusted Advisor. He was so nice, understanding and patient with me of what I was looking for to buy for my house. That I decided for my family and I to go into the store on the same day as our phone conversation and meet with him directly. He was so friendly and welcoming. He answered all of my questions and since we had such a great experience with Michael we decided to buy our furniture from him. For any future purchases we will definitely go back to Michael and also refer our family and friends to him. The store is neat, clean and well lit. Thank you for such a great shopping experience!
Danielle Lee
Feb 26, 2024
Kirk was very nice and helpful
Taniya Allren
Feb 26, 2024
Kirk is the best excellent customer service skills. Friendly easy to talk .
Eudora Stephens
Feb 25, 2024
Michael was very patient with us. Showed us everything we needed to see. And put up with us as we changed our minds back and forth. We are very satisfied with the products and services. Thanks Michael.
sarah lawson
Feb 25, 2024
Jada was amazing acknowledge and very helpful I would recommend getting assisted by her. She helped us understand everything step by step with our purchase.
Ramean Heshmaty
Feb 25, 2024
Jada is amazing and patient. She was extremely helpful in helping us make the perfect selections for our home. Never pushy...like shopping with a friend. Very impressed.
Litoskie VLOGS
Feb 25, 2024
(Translated by Google) Excellent customer service, they look for options to make your purchase the best. Thanks to Eddie D. for his excellent treatment.(Original)Excelente el trato al cliente, te buscan opciones para que tu compra sea la mejor. Gracias a Eddie D. por su excelente trato.
Jordan Taylor
Feb 24, 2024
Went to Ashley’s multiple times and had the pleasure of working with Eddie! He’s very knowledgeable and has great customer service.We highly recommend!
Robert Levesque
Feb 24, 2024
I worked with Kyle, professional, knowledgeable, and courteous. A true delight working with Kyle and everyone at this location. I will return and purchase more fun stuff.
Natalie malave
Feb 24, 2024
I haven't been to an Ashely furniture store in nearly 20yrs. The experience walking in, the incredible customer service and quality of pieces on display has not changed. Alex was wonderful, knowledgeable and kind with all my questions. Satisfaction on all fronts. Thank you Ashley furniture store and thank you Alex.
Tammy De Leo
Feb 24, 2024
Jada was helpful, knowledgeable, and personable! She helped me find the perfect couch for my needs!!
Ian Tate
Feb 24, 2024
Worked with Kirk Samlal today, he was amazing. Helped me find a complete living room set with end tables and TV stand. I highly recommend working with him, he is the absolute best!!!
nano yadiel
Feb 24, 2024
Great place with great prices and they are very good at working out deals with interest. Larry was a great helpful guy
Michele McKay
Feb 24, 2024
Easy process.Good quality for the price!
Adriel A
Feb 23, 2024
Tom was excellent and very thorough and helped us pick the couch we wanted.
Milena Alvarez
Feb 23, 2024
Super helpful !
Jamie Rogers
Feb 23, 2024
Thom was amazing
Kathy Schaeffer
Feb 22, 2024
While looking for a bedroom set and mattress for my mother-in-law, Jason Zonnevylle and other Ashley sales people were very helpful in guiding us to the best selection for her. The sales and delivery process was seamless, which I appreciate! The furniture and mattress quality is very good, and she is extremely happy. Thank you, Jason!
Theresa Rodriguez
Feb 22, 2024
For me it had to do with the employee we worked with. Eddie was so helpful and just very pleasant.
Amanda Race
Feb 20, 2024
Very awesome! Great experience with Jada.
Krissy Larson
Feb 20, 2024
Jada was a pleasure to work with and made my experience top tier! Thank you so much!!!
Roy Marshall
Feb 20, 2024
Came to Ashley's to replace our guess room bed and matress. Gregory Smith was assign to be our sales representative. We knew what we wanted, however we didn't expect the exceptional customer service that Greg provided us!"Thank you" Ashley's for not just the items purchased, however, for the excellent service provided by Gregory and Manager, Moe!Mr. Roy & Mrs. Brenda Marshall
Addys Delanuez
Feb 20, 2024
Kirk was very attentive and helped us choose our next bedroom set!!
Camo Crocs
Feb 19, 2024
Kirk was outstanding and on the ball. Fenomenal customer service and great explanations to my questions/concerns. Will be back any and be looking for him!
Cynthia Wiltshire
Feb 19, 2024
Kirk
Laura Schmidt
Feb 19, 2024
The trusted advisor Alex was so helpful and super to work with!
Trista Adams Williams
Feb 19, 2024
Kirk was absolutely the best!
Kristine Burleigh
Feb 19, 2024
Kirk and Kimberly were readily available when we had questions. Once we decided, the buying process was quick. The store is clean and smells really nice too.
Yasmin Alonso
Feb 19, 2024
Alex was extremely helpful and patient, explained thoroughly the process and answered all of our questions
Robert A. Cleveland
Feb 19, 2024
I took away my original 5 star review .I have since had nothing but trouble with this place.The recliner I bought last September has Lost a lot of firmness in the seat.Tomake this shorter,they arranged for a tech. to come to house.He told them he came and no one was here.Caught him in lie because come to find out they forgot to give him my apt number.I called the store a week ago and spoke to Kaitlyn about a resolution and she never called me back .Called back today and all I got was excuses as why they did not call me back.was told again someone would call me back.i hate,despise this placei only wish I knew the following before I bought from them the class action lawsuit, Ashley Furniture advertised inaccurate sales on its website and in stores by using misleading “original prices” that did not reflect the actual value of the products. These fake discounts allegedly tricked consumers into making purchases they otherwise would not have.if Ashley's furniture gives me a resolution I'm happy with I will revise this post in their favor.
Kiryn C
Feb 18, 2024
Jada was amazing and very knowledgeable!
Tawnie
Feb 18, 2024
Jada was amazing. 👍🏻👍🏻
Krista !
Feb 18, 2024
Jada was great!👍🏻
Brooke White
Feb 18, 2024
Larry was a phenomenal help and would highly recommend him for your furniture needs at Ashley's. Pleasant & not pushy whatsoever & we made last minute changes which he handled with a smile. Great experience and we were in & out in less than an hour!
Jeanette Tombarello
Feb 18, 2024
Alex at the Melbourne FL store was great to work with. Very friendly and knowledgeable. Would highly recommend him!
Michelle Swerda
Feb 18, 2024
Excellent service and help from Kirk. Thanks so much!
Michaela Krisanda
Feb 18, 2024
Michael Luaders assisted from The moment we entered the door, I was looking for two specific items and he brought me through the store to show me all of my options. He was really great and told me about many features that I didn’t was unaware of for Ashley furniture. We look forward to doing business with Michael. Thanks !
Michele Ortiz
Feb 18, 2024
Alex was fantastic at helping us. We had a bad experience recently when my mother came to purchase furniture and almost didn't come back. Thankfully we returned and purchased a new living room set and also a power loveseat for our office which we hadn't intended on getting. Very happy with our experience.
Denise Basil
Feb 18, 2024
Michael L. Awesome experience purchasing a 2 new sofas!
Dean Younkin
Feb 18, 2024
What a great experience here. Michael L was very patient and huge help with his Knowledge.
Terry Davidson
Feb 18, 2024
Alex at the West Melbourne location was a very easy going and knowledgeable salesman. Not pushy, and there when we had any questions. Overall a great experience!
Jami Lindo
Feb 17, 2024
Eddie was wonderful! He was very helpful with everything we needed. We had a quick in and out and got exactly what we needed.
April Slaughter
Feb 17, 2024
Above and beyond service, outstanding
Lydia Crow
Feb 17, 2024
Greg Smith did an great job helping us select the right mattress.
Nikki Nelson
Feb 16, 2024
Buying experience was good - Good selection of furniture and price range. Great service from Eddie Diaz; efficient, honest advice, and helped us find what we were looking for.Upon delivery, 2 of our items had manufacturing defaults and one assembly piece was missing.Delivery team were great - efficient, friendly and helped us arrange replacements for the following day, but frustrating the items were damaged/missing in the first place.
Vivian Perez
Feb 16, 2024
Michael Luaders was very friendly, and helped with our purchase.
marjorie robinson
Feb 16, 2024
Kirk was very kind and polite to me. I will definitely come back here because of the care he showed to me.
Marcella Wilson
Feb 16, 2024
Kirk was very nice to me
Quita Bertelsen
Feb 13, 2024
Michael Luaders was great helping with my difficult return and repurchase. He went above and beyond.
Curt Graff
Feb 13, 2024
Our purchase at Ashley furniture in Melbourne was great. Michael L. Was awesome.
Maria Pasquali
Feb 13, 2024
Alex and Caitlyn were helpful in financing my new dining set and sofa!
Vinnie Finley
Feb 12, 2024
Greg was awesome and super helpful in finding our couch
Jordan Lowery
Feb 12, 2024
We bought a beautiful couch for less than other local stores! Mike was wonderful, no pressure but very helpful. We enjoyed the experience.
Albert Ferraro
Feb 12, 2024
By far the best sales experience I've had in a long time. Mike really helped us out.
Thomas S
Feb 12, 2024
Salesman Alex was helpful and knowledgeable and we found exactly what we wanted
Mechelle Foster
Feb 12, 2024
Larry was very kind and made the ordering process a breeze. Great selection of items.
Victoria Szkolnik
Feb 11, 2024
Michael Luaders was great! He was patient with us and my 4 YO.
Kelli Dome
Feb 11, 2024
Tom showed us the Tempur-Pedic and it was cool to the touch!
Stephanie Benzik
Feb 10, 2024
This Ashley Furniture is always in amazing condition and the staff are friendly without being pushy. Mike Lauders helped us out this time and was patient and very helpful! We have our dining set, dresser set, and living room furniture from here and have had an excellent experience each time.
Hollie Coles
Feb 10, 2024
Jada did such a great job helping us out and found the perfect piece of furniture we needed.
Danielle Nunes
Feb 10, 2024
Eddie, has been so wonderful every time we have dealt with him. He is so informative. He always has a smile and a positive attitude!
Mariah Atz
Feb 10, 2024
Eddie is absolutely incredible!!!
Janice Lafave
Feb 09, 2024
Kirk was amazing, very helpful and informative. Process was quick and painless
Linda walker
Feb 09, 2024
He was very helpful and kind
Marsha Farace
Feb 09, 2024
I went into Ashley a little overwhelmed Micheal Luaders was very helpful and guided me through the store without being pushy about anything. I appreciate him and the time he spent with us!! Thank you ☺️
Anthony Sposaro
Feb 09, 2024
Kirk killed it!!! Didn’t push and made the process fast and simple
Koty Riley
Feb 09, 2024
Fantastic experience 👏🏻
Cindy Tobon
Feb 09, 2024
Working with Eddie was great he took care of all our needs! Definitely coming back to see him for future furniture purchases
Evelyn Jourdain
Feb 08, 2024
Just bought these beautiful side tables on clearance. Salesman was very helpful and knowledgeable.
Patricia Ranieri
Feb 08, 2024
Kyle was wonderful! He didn't pressure us. We went to 4 stores on 192. We came back to where we wanted to buy!
lin Pop
Feb 08, 2024
I got wonderful customer service from Eddie Diaz. He was very informative and helped me find a table that was available, in my budget, and match my homes style. I also appreciated that he allowed me to browse the store after greeting me and answering my initial questions with out hovering. I had a wonderful shopping experience and I will definitely be back soon.
Ashley Kelly
Feb 08, 2024
Fantastic experience! Kyle dedicated time to ensure I got everything I desired, explaining the current deals and presenting various options. Despite finalizing past closing, the staff remained exceptionally accommodating. Though we encountered financing challenges, Kyle and the store manager exceeded expectations in making me feel valued. While I didn't end up financing, the overall outcome was excellent. I highly recommend this Ashley location for anyone seeking home furniture.
Justin Bell
Feb 07, 2024
Horrible, horrible experience.
Helen Johnson
Feb 06, 2024
Very helpful and great at his job 👏
Lisa Gemmell
Feb 06, 2024
Wonderful experience with Kirk he was fantastic.
Melissa Horne
Feb 06, 2024
Alex was super delightful to deal with.. very patient while we made decisions and very knowledgeable about the stores merchandise he helped us thoroughly and very excited to get our delivery this weekend!
Clara Gardner
Feb 05, 2024
Jada was so helpful and understanding what I needed, she made sure everything went as smoothly as possible and I got exactly the couch I wanted.
tammie hilton
Feb 05, 2024
Went in to buy an accent chair. Service was great. Love the chair. Salesman Alex was awesome!
Heather McFarland
Feb 04, 2024
Greg was super helpful and non-pressuring! We love the pieces we purchased and the pricing was excellent.
Malerie Estrella
Feb 04, 2024
Best customer service ever! Thanks Eddie for your service and help!
Howard Hogle
Feb 04, 2024
Terrible experience from our salesperson ordering the wrong product configuration to the delivery people damaged 3 of 6 pieces. Manager was lackluster in solving the issue.
Melanie Kautz
Feb 04, 2024
Eddie has helped us a few times now, and he is really great to work with! He knows Ashley's product offerings and can easily show us items that match what we think we want, and make other suggestions in line with our tastes. He's easy going and doesn't hover, and has a great personality! I ask for him every time I come in.
errol dunn
Feb 04, 2024
Alex Arcobello was an amazing sales associate. Provided excellent service and I recommend him to anyone who comes to Ashley's furniture. He made it such an ease to purchase what we needed and is very informative and patient. Thank you so much! 💓
Anne Marie Bubla
Feb 04, 2024
Excellent customer service…great experience!!!
Dawn Armstrong
Feb 04, 2024
Dee our sales representative was very knowledgeable and helpful and a pleasure to work with. Managers Ana and Kim was also a big help! Much appreciated, Thank you.
Anet O
Feb 04, 2024
Jada was wonderful! She was friendly, thorough, and very informative! Excellent customer service!
Paul Zelinsky
Feb 03, 2024
So glad we found Tom at Ashley Store Melbourne. Great store with amazing choices, good pricing and exceptional service from Tom.
Wanita H
Feb 03, 2024
Had a great experience at Ashley’s. Jada was very fun, personable, knowledgeable, and made the whole process easygoing. Definitely a gem for this store.
Deb 59Sapphire
Feb 03, 2024
Dee Boatswain was an amazing help with designing our living room! Her patience was extraordinary as she worked with our family in person and online!
Frank Felkey
Feb 03, 2024
Jada was an outstanding agent. Very courteous and polite. Great customer service.
Masiel Ramos
Feb 03, 2024
Ask for Kirk very nice and patient answered every question we had and we had many qusstions also helped us out as much as he could.
Elisabeth
Feb 03, 2024
Ask for Kirk Samlal after I order a bed and the Waterhouse got it wrong he was very patient with me looking around and finding the right bed and mattress he also tried to help us make things be at the best price!!
CandidCreations byCandice
Feb 03, 2024
Very friendly not pushy showed us what we needed
Rose Porter
Feb 03, 2024
Jeff Campbell & Kimberly Weiss are professional, funny and warm.
Gail Dowling
Feb 03, 2024
Jason assisted me with my purchase. He was polite, no pressure, and willing to adjust my order as I deemed necessary. I purchased an oversized leather power recliner. It looks awesome and I can’t wait to have it delivered. Thank you very much Jason.
Gabriella Pangelinan
Feb 03, 2024
Tom was incredibly personable and knowledgable - he helped us pick a gorgeous bedroom set & mattress. I definitely recommend asking for his help when he’s around! :)
Robin McFarlane
Feb 02, 2024
Kirk is the best, ask for him by name. This is our second purchase in 6 months. He is honest and tells use the real.
Lindy Collins
Feb 02, 2024
Alex was very helpful and able to assist me.
Joan Wood
Feb 02, 2024
Tom was the best
Pat Naber
Feb 02, 2024
We stopped in today at the Melbourne store. We were greeted by Rocco Ferriero. From the moment he introduced himself to us he was by far the most convenient, knowledgeable and personable sales associate we have come across in a long time! We needed to find a love seat however the challenge is our differences in height. Rocco immediately knew just what we needed. Ashley has many collections that offer a adjustable headrest that can be lengthen to fit a taller person. We then mentioned that we were looking for a new mattress too. Again without missing a beat he asked us a couple questions and with our height and weight difference he was able to suggest the perfect option to accommodate us both!!We had informed Rocco that while his salesmanship were awesome, we unfortunately were only looking for products because we don't live in Florida, we are from Wisconsin and we were not able to get from this store. When we do make our purchase, we will absolutely 💯 percent recommend Rocco for commission and credit of the sale. Thanks so much Rocco for all of your advice and knowledge.
Aj D
Feb 02, 2024
Great experience getting a recliner. Alex made everything easy for us.
diana scism
Feb 01, 2024
Alex was most helpful.
Michelle Metzger
Feb 01, 2024
We needed a new couch and dining room table, we initially went in for just a couch/sectional. We walked around a bit, someone came over and introduced himself to us. He was nice, and very friendly. I thought for sure we would be able to work something out. But at the end of it all we just couldn't come to a price that worked for all of us, which was sad because we were going to purchase a new dining room table also. But that's ok it's how business goes.
Julie Bywater
Jan 31, 2024
Gregory was super helpful! Showed me several options and helped me find the perfect set for my house. I’ll definitely have him help me it he future.
Neville Dobson
Jan 31, 2024
This was my 2nd encounter with this store;the sales team are truly committed to letting their customers feel that they are in good hands > the associate Michael when up and above to give the best value for money spent >>>
JORDAN SINGLETON
Jan 31, 2024
Greg was great! Give him a Raise!!
Chelsee Delgado
Jan 30, 2024
Omg! Who would have know a night at Ashley Furniture was going to be so fun! We went in really just shopping around for a purple mattress. Had no intention of really purchasing anything specific till me were so warmly greeted by Christopher Plaza and Gary Smith! What. Dynamic team working towards helping us make the most educated decision on on bettering our sleep! We were thinking the Purple mattress was what we wanted. However, after talking with them they helped us understand our sleep needs and we ended up with the Tempur Pedic Luxe Breeze with the Pro Smart. Base! We genuinely loved how they pointed out all the bells and whistles of the bed we chose! I’m so incredibly grateful with the massive diamond I got for Christmas this year, however….. I might be even more excited about the investment we made with our glittering new Tempur Pedic Mattress! Can’t wait to build our home by coming back to Ashley and hanging out with our new friends and help up make the most educated and informed furniture purchases!
Isandra Nieves
Jan 29, 2024
Larry made the process so fast and easy! Such a nice salesman very kind
Peter Ta
Jan 29, 2024
Tom Schmidt is the man! 10/10 experience
Andrea Mighty
Jan 29, 2024
Micheal was the best sales representative I ever know he went through all that I need to understand thanks you very much
Roselin Fortin
Jan 29, 2024
Tom Schmidt was amazing he helped me furnish my entire Condo. He has great taste and was very helpful.
Nancy Heinz
Jan 29, 2024
Tom was awesome and very helpful
Mike Benoit
Jan 29, 2024
Kirk was knowledgeable and friendly. I appreciate the hard work he gave me.
TINA JOHNSON
Jan 28, 2024
Tom is extremely helpful and knowledgeable. Highly recommend Tom's help at Ashley Furniture in Melbourne Florida
thiago fernandes
Jan 28, 2024
Excellent service and quality! I recommend. salesman Rocco.
John Ferreira Jr
Jan 28, 2024
We are lucky enough to get the best salesman in the company. Knowledgeable, friendly, patient great source of information about the area. Made the whole experience worth while. Jeff Campbell
Mary P. Cash
Jan 28, 2024
Kyle was great with helping us pick out just the right living room set. He was very patient and offered the best guidance. Very high quality furniture and it’s exactly what we were looking for. Thank you Kyle!
Hoyt Phillips
Jan 28, 2024
Larry was quick and eager to help. Thanks
Zayber Meneskie
Jan 28, 2024
Eddie was fantastic. He gave us layout suggestions that helped us make a decision.
Tina Perry
Jan 28, 2024
I had a great experience with Kirk he was very helpful and great personality. Kirk Thank you for a wonderful shopping experience at Ashley's.
Robert Johnson
Jan 28, 2024
We purchased a bedroom set and sofa. We were undecisive on what to purchase. Our salesman Tom Schmidt was patient and extremely helpful. We are very pleased with both the service and product.
jim pope
Jan 27, 2024
Awesome salesman ( Kirk )... would definitely buy from him again.
Deanna Townsend
Jan 27, 2024
Kirk was friendly and very helpful.
Browniesmurf C
Jan 27, 2024
Eddie and Kimberly was very helpful in my purchase of living room set. No pressure sales. Awesome job thanks team.
Teresa James
Jan 27, 2024
Eddie is a fantastic salesman. Second time we have used him.. Overly very satisfied with him.
Lida Maldonado
Jan 27, 2024
Christopher help us today we was very patient throught all of our changes. Love the fact everything will be here in a week. That's why we left rooms to go and what a differences.
Jason Nowland
Jan 27, 2024
Our salesman Mike was awesome stuck with us as we went thru the store for over two hours was very knowledgeable of the furniture we wanted and even dealt with my indecisive wife very professionally will definitely be back to buy more and the only salesman we will deal with now is Mike
Austin Reese
Jan 27, 2024
Ashley's furniture of Melbourne is the BEST! My wife and I purchased a couch a few weeks back, but will not have it shipped for a few months. Our Salesman Michael L. informed us that if the price dropped before we took possession they would gladly refund us the difference. Sure enough, the price dropped and Michael L. and his manager Caitlin easily and graciously refunded us the difference. Taking care of and caring about your customers is a lost value in today's world do receiving this treatment will certainly win back our business in the future. Thanks for being such a great local store!
Adriana Bohorquez
Jan 26, 2024
Just come and ask for Michael Luaders. He is just amazing, honest, attentive, great personality… the best •retired VA - Thank you Michael for your service 🫡 •
Maguire Sims
Jan 26, 2024
Kirk helped out me and my family pick a set of dressers and a night stand here. He’s very helpful answering any of our questions and is very friendly. Great guy!
Charlene Delanoy
Jan 26, 2024
Early in January I went to this store to ask about a specific piece of furniture. The man -notice I did not say gentleman - whose turn it was to greet the shopper entering the store was less than helpful and rather discouraging with my specific request. I purchased an item elsewhere and when it arrived damaged I decided to try Ashley once again. Totally different vibe with Dee who researched my specific request, gave me the price, ordered the item and we were done. Dee didn't have to be an outstanding salesperson, she just had to listen to my request and act on it which, in reality, did make her outstanding in my eyes. Thanks Dee for being the kind of salesperson I would come back to see again and would definitely recommend to others. Now just waiting for my purchase to arrive.
Ann
Jan 24, 2024
Eddie was great, loved reminiscing about New York and our experience with the fire departments in our community back home. Will be coming back just for him from now on.
Robert McGuire
Jan 24, 2024
Very pleasant experience. Jada was extremely helpful and knowledgeable. Excellent quality products to choose from.
Cathy Bridges
Jan 23, 2024
Kirk was wonderful to work with. So very helpful. I got everything I wanted. He was so helpful. Thanks. Ashley for the win!!
David Crawford
Jan 23, 2024
Very helpful. Thank you Kirk😊
My Retail
Jan 22, 2024
Worked with both Jason and Kirk. Both were very helpful and kind.
Robert Wolfer
Jan 22, 2024
Jason was great. He was knowledgeable and very articulate and helpful. No pressure. Very excellent customer service skills… very professional.
Claude Winters
Jan 22, 2024
Kirk Samial was very helpful and patient while we searched for furniture
Rocco
Jan 22, 2024
POE is amazing, helped me load my chest in my trailer WITHOUT a scratch. Has great taste in music as well, his speaker was playing jams son.
Alex Diamantopoulos
Jan 22, 2024
Jason did an amazing job above and Beyond for choosing see cabinets.
Trac N
Jan 21, 2024
Tom was nice, polite, and not a pushy salesman.. My order was taken care of very smoothly...2 thumbs up 👍
Rosie Brutus
Jan 21, 2024
Kirk was so helpful!
Chandra Gigatti
Jan 21, 2024
Jada was fantastic she was not overbearing while we looked around but definitely helpful and knowledgeable when we needed her
Deb Moleski
Jan 21, 2024
It was a truly productive & enjoyable shopping experience for our desk. Michael Luaders was efficient, profession & knowledgeable & made our transaction happen quickly & painlessly. Ashley Furninure is fortunate to have him in their employ.
Simone Lewis
Jan 20, 2024
Kirk is an awesome sales man. I loved working with him and will always recommend him for your Ashley experience.
Michael Knutson
Jan 20, 2024
Best January sale EVER !! Kirk was a terrific help and listened to our home design needs and led us to exactly what we were looking for! Thank you !!
Ronald wilkerson
Jan 20, 2024
Great place to get the needs for your home and office thank you for your assistance
Donna Arroyo
Jan 20, 2024
Great service and Prices
Greg Tomazic
Jan 19, 2024
Dee and Paul were excellent
cathy soldato
Jan 19, 2024
Kirk was Very helpful and friendly.
Thomas Calaci
Jan 19, 2024
Found exactly what we were looking for. Alex was a big help, patient and thorough.
Jasmine Wade
Jan 18, 2024
Kirk was very nice and checked on us thru out the store made sure we ok and if we needed anything
William Morales
Jan 18, 2024
Hear service and help.
Sherri Gulick
Jan 15, 2024
Alex Let me look around on my own and shop. When I found what I wanted he was prompt and courteous
louise quinn
Jan 14, 2024
We stopped by Ashley furniture in Melbourne today to buy a new sofaWe met Alex at the door, he directed us to where we could find what we were looking forHe left us alone to select what we wanted and came over to “check” on us and answer any questions we had every now and thenHe made some suggestions about items that were not sold in the store but online although we ended up buying furniture that was in storeAlex was knowledgeable and very helpful and explained everything to us in detailIf I was to purchase additional furniture, I would like to have him as my salesman againThank you Alex!!
Anthony Salazar
Jan 14, 2024
Larry our sales person was knowledgeable, helpful, and provided excellent customer service.
Devin Cox
Jan 14, 2024
Big thank you to Jada for all the help!
Austin Reese
Jan 14, 2024
Worked with Michael L. He was knowledgeable, fast, and easy to work with.
Jon Arnold
Jan 13, 2024
Very attentive
Nancy Dimarco
Jan 12, 2024
My sales representative Alex was extremely helpful. This was the first time I didn’t feel pressured while shopping
Jeff Lieberman
Jan 12, 2024
Jason and front staff “Jay” are absolutely fantastic. They were great to work with and resolved a lot of issues. Jason kind hearted and very knowledgeable of furniture and Jay so customer focused. Two great employees Ashley Furniture and lucky to have them.Now for Chris store management…stay tuned for a different review.
Joe Poznanski
Jan 11, 2024
Way overpaid, not happy with it, and they would NOT take our old mattress (has to be "sanitary"). Who on earth has an existing showroom clean mattress they are replacing??? Seems to be code for "we want to tell people we'll take their old mattress but not really".Half the reason I went with a big box store was that they would take our old one. Never again!
Chris Myers
Jan 10, 2024
Greg was super patient and helpful with our purchase! No pressure, very informative, and he didn't hide anything during the entire sale!We will definitely be back to this location for him alone!Thank you!
Whats Cookin Italian Style Cuisine
Jan 10, 2024
We bought a recliner that peeled in scratches the first year with the insurance and we bought this headboard footboard bed. We have written letters called and noone returns calls and said it was due to abuse. Apparently your head rubbing against the headboard is considered the reason for a peeling vinyl faux headboard falling apart. This was falling apart from the very beginning and around 7 years ago now. We are buying another bedroom and replaced the recliner from another company . Will never shop there again.
Felisha Milagros
Jan 08, 2024
Alex and Christopher are the best
Beth Haager
Jan 08, 2024
My experience was Amazing, fast delivery -and I spoke with Jada such a sweet snd very knowledgeable young lady, she answered all my questions and took care of me. Thank You Jada!
Ryan Gillette (Dabbill)
Jan 08, 2024
Michael was very polite and informed on the products he sells. Took his time and walked us back and forth several times till we were sure of the purchase we wanted to make.
bobbie consolino
Jan 07, 2024
Gregory was very helpful and thorough with my office desk purchase.
Laure Giannizzero
Jan 07, 2024
Thank you Kirk
Maria Murray
Jan 07, 2024
Tom is amazing!Absolute the most beautiful experience ever!
marlon delgadillo
Jan 06, 2024
Michael did a fantastic job helping us to find the furniture we want and answering all the questions we had. Thanks,Marlon Delgadillo
Lauren Lynch
Jan 06, 2024
Michael was very helpful! Great service!
Justin Lee
Jan 06, 2024
Great experience getting a recliner with Mike L!
Natalie Drennan
Jan 05, 2024
THANK YOU KIRK for a great customer service experience. We purchased a sectional on our first visit after having visited many other furniture stores in the area, primarily due to his expedient and knowledgeable experience and guidance. If you come to Ashley, ask for Kirk!
Hollie Ria Moale
Jan 05, 2024
Kirk in the Melbourne store is amazingly patient, helpful and knowledgeable. We worked with him before and will continue toanytime we make a purchase at Ashley.
Sabrina DeMendonca
Jan 04, 2024
Really appreciated how Alex A. was patient, knowledgeable and helpful!
Valencya Woods
Jan 04, 2024
Kirk was amazing! I have really enjoyed f working with him and Kyle as well. Repeat customer for sure!
Matt Arbogast
Jan 04, 2024
Kirk was a great salesman!
Jersey Girl Florida World
Jan 04, 2024
Jeff C. at Ashley Furniture was great. He took me to exactly what I was looking for, He was very thorough in explaining to me. The piece of furniture that I was looking for Which was a small sleeper sofa. I either wanted a love seat or chair that would turn into a bed. He explained the material where was made, which was in the USA which I was grateful and thankful for, the quality of the materials. I stopped at five other furniture stores. Because Jeff was the only one that took me to exactly what I wanted, wasn't pushy, wasn't talking to me aboutitems I wasn'tinterestedin or looking for, and Jeff explained everything thoroughly. I was sure to go back and purchase from Ashley furniture.
Rebecca Singer
Jan 04, 2024
As soon as we walked into Ashley’s Furniture we were approached by a gentleman named Alex Arcobello he was very patient and attentive with all of our questions. He made us feel confident with the purchase we made. I definitely recommend working with him when you shop here!
Anita Davis
Jan 02, 2024
Greg Smith and Jeff were outstanding in helping me..I accomplished with Gregg's help in buying what I came for..Ashley's is the best place to find what you're looking for ..
Christine Brooks
Jan 01, 2024
Friendly and above and beyond
Wade Smith
Jan 01, 2024
Chris plaza provided great assistance to my wife and myself. Great service.
Steven Papp
Dec 31, 2023
Very simple process. We knew what we wanted and they had it in stock
Kristin S.
Dec 31, 2023
Mine and my family’s experience with Michael Luaders was amazing. He really knew how to make us feel comfortable and even excited. This is really a breath of fresh air considering the way we typically feel hounded. Thanks a bundle!
Tim Paternoster
Dec 29, 2023
Quick and great service
Sharon Waltermire
Dec 29, 2023
Good experience, no hassle sales.
kristin shull
Dec 29, 2023
Michael Luaders was very detailed, knowledgeable and pleasant to work with.
RangerGirl2019
Dec 29, 2023
Great service
Renee Johnson
Dec 28, 2023
Great experience went in told Kirk what I was looking for, he showed me what they had to offer. I found what I wanted and 2 days later they came and had my new bedroom set up for me. Thank you
Lindsey Katehakis
Dec 28, 2023
Gregory was very polite and extremely helpful with buying my new bed today. Made searching and finding extremely easy. Definitely recommend coming here and seeing him for an easy buy!
Corey M
Dec 27, 2023
Kirk was an excellent store associate to work with. Friendly a d prompt. Would highly recommend and will be back soon.
Benjamin Tyler (Ben259anator)
Dec 26, 2023
Mike is the best! Was patient, kind, and knowledgeable.
Tom Tyler
Dec 26, 2023
Mike is profession, provides complete and relevant information, and helps inform the process. A great mattress shopping experience.
Gage Bert
Dec 26, 2023
Michael Luaders was very professional and able to arrange an appointment for installation of the bed that I wanted.
SmokeyGoat
Dec 26, 2023
nice gentleman. Low pressure and pestering.
Byron B
Dec 26, 2023
Our experience at Ashley was a great one. It was our first visit to this store. Michael was very professional and hassle free. He was very helpful and made our purchase seamless. Thank you Michael!
Lisa Muirhead
Dec 26, 2023
Great service and prices! Got a very nice bed and box springs for 1k. Michael Lauders helped us find the right things but didn't hover, which I appreciate.
Cynthia Freedman
Dec 24, 2023
It was quick & easy.
Kim Johnson
Dec 24, 2023
Eddie was so knowledgeable and helpful with my specific need (s) for a GREAT recliner! Thank you again!
Amanda Fletcher
Dec 23, 2023
This was the best experience I have ever had! They were nice and greeted me as soon as I walked in. They then let us wander looking at chairs throughout the store. They noticed I had a question before I asked it. They showed me different chairs and styles based on my likes and dislikes. I was able to find the best fit for me. This experience was quick and easy! I highly recommend!!!! Thank you all! Happy holidays!
Michael Winans
Dec 23, 2023
Went to Ashley in Melbourne, Fl just tire kicking for a new sectional. Store was clean and neat and the salesperson was not intrusive or annoying. Our salesman Michael, was very friendly, polite, and knowledgeable. He answered all our questions and if he didn’t know, he found someone who did. At the end of the day, it’s was his honesty and respect for us that made the sale. Good quality product and polite friendly service made for a great customer experience. Will shop there again.
Mari Beanblossom
Dec 21, 2023
Cody did a fabulous job. He is very knowledgeable on ways to decorate and with what pieces. He really gets to know his customers styles too. He went online to suggest a piece they didnt have on the floor that will look great with my new dining room set. I will definitely be back to see him! Thank you Cody.
Michael Houston
Dec 20, 2023
Chris was amazing and made me feel comfortable and not rushed Rocco was training and was great with the process
Derrian Aversa
Dec 19, 2023
Outstanding service!!
Cory Cullather
Dec 19, 2023
I don’t think I have ever left a review but this is a must. The experience after they took their money has been horrible. From delivering wrong product to resending a damaged chair and not wanting to replaced and wouldn’t. Then I ordered an entertainment center and that was damaged and have gone through a lot to try and get quality product and service and it’s been horrible. Have tried over 6 times to get a general manager on the call and still never received a call.
Kathleen Springstead
Dec 19, 2023
they just called me back now they're bringing me a new chair 🪑 I'm so happy thank God you're doing me a soild I'm so happy. Merry Christmas 🎁 But unless they have more than what is on line I don't think they are going to be able to help me I wish they could have said that they don't have any recliner for 300lbs you have to go somewhere else 😢
Marina Khalil
Dec 19, 2023
Had a great shopping experience, Gregory Smith was very helpful and knowledgeable.
Sandra Serrano
Dec 19, 2023
Great service. Chris and Rocko were very attentive and helpful through the whole process.
Wesley Wilson Jr
Dec 19, 2023
Excellent experience shopping for sofas at Ashley. Kirk had an in-depth knowledge of the inventory and was very patient and personable.
Shylah McClellan
Dec 18, 2023
Kirk was great. Friendly, not overwhelming, not forceful with a sale!
Screen Machine
Dec 18, 2023
Gregory smith got us a great deal on a premium couch and it was super easy. Love this place and this guy
Lisa Kyle
Dec 18, 2023
Gregory smith handled everything with care and was incredibly informative and helpful.He is the only person I trust to help us with any furniture sales from here on out. Great energy and experience
Judith Monroe
Dec 18, 2023
Michael Luaders is the best ever Trusted Advisor at the Ashley store! He is so cheerful, patient and helpful, and always able to help me find what I need!
Kathy Breece
Dec 18, 2023
Gregory Smith was the best salesperson we've ever had.
Sandra Paolasso
Dec 17, 2023
Kirk was a great help
Jeff Sobotta
Dec 17, 2023
Jason was very knowledgeable and experienced and pointed us to the table and chairs we were looking for. Very professional and proficient!
Steven Graham
Dec 17, 2023
Dee was absolutely amazing with us. Very Helpful, patience, professional. We have had a very pleasant experience with her. Thank you very much Dee. Merry Christmas.Steve & Paula Graham
Just Good Movers Inc.
Dec 17, 2023
Cody was a great help. Quick and easy. Thanks
Junior Dutra
Dec 17, 2023
Alex helped us a lot choosing our new furniture.
Wade Stinson
Dec 17, 2023
Walked in well before closing and passed no less than 5 salespeople, most of whom were on their phone, and not even a hello. Business must be good, congrats.
Ashlery Vega
Dec 16, 2023
Thank you Kirk!
Julie Maser
Dec 16, 2023
Christopher and Alex
Katie Moore (Devil Charge Gamer)
Dec 16, 2023
kirk was very professional, patient and friendly, we love how he didn’t push us to buy but worked with us and what we wanted. thank you so much for everything!
Lucas Corrao
Dec 16, 2023
Kyle was amazing. He was patient with my wife and I as we walked around and looked at everything. He worked with us and got us the soonest delivery available.
Dan Young
Dec 16, 2023
Everything was smooth and painless.
Hung Do
Dec 16, 2023
Cody was great! Very accommodating and honest!
Mona Dureus
Dec 15, 2023
Kirk is nice and patience , excellent
Jessica Martin
Dec 15, 2023
Michael Luaders was very helpful and attentive!
Sara Falk
Dec 15, 2023
Mike L was extremely helpful and showed me exactly what I was looking for. Highly recommend!
Shawn Renison
Dec 14, 2023
Kirk was very helpful today as always. We look for him whenever we visit the Ashley store.
Kele Piper
Dec 12, 2023
Good service.
Jeffrey Pieropan
Dec 12, 2023
Excellent variety on the floor and very knowledgeable sales person Joyce. Very smooth purchase
Jen A
Dec 12, 2023
Kirk was absolutely incredible. So patient and knowledgeable. We were in a pinch and he was absolutely wonderful. Joyce helped with our transaction and was also absolutely delightful.
Kimberly Gomez
Dec 11, 2023
This was my first time into Ashley Furniture and Kyle was my salesman and he was awesome. I was buying a few pieces of furniture for a few rooms. We walked back and forth all over the store when I would change my mind. He was patient, funny, knowledgeable and I will definitely ask for him when I come back!
Jan Herndon
Dec 11, 2023
Michael did a great job showing me black dressers available for my grandson. Great salesman - not pushy or overbearing!
Rick Earley
Dec 11, 2023
We had a great experience with Michael. He was very knowledgeable about the different products and took all the time we needed to make the best decision on the mattress, adjustable bases and a complete bedroom set.
Kate Earley
Dec 10, 2023
Worked with Michael, who spent hours with us over the weekend to secure our new bedroom furniture. He was friendly, polite, knowledgeable and wonderful to work with. We have found our new sales guy to work with.
Debbie Flach
Dec 10, 2023
This is the second time I purchased an item from Ashley Furniture. The first experience was so good that I decided to return for another piece of furniture. I was met with a very friendly and helpful sales associate named Cody. I told him what I was looking for and he showed me a couple of pieces. I fell in love with the dresser of my dreams and immediately purchased it. It is beautiful and very functional for what I need. Very good quality and a very good price. Ashley will now be my go to for any home furnishing needs. I will useCody for my contact point there.
Christopher Dahn
Dec 10, 2023
Kirk was awesome - stayed late and helped us out. Very friendly and flexible and easy going. Not pushy at all. Our favorite furniture store sales person!
Amy Hair
Dec 10, 2023
Kirk
A Thomas
Dec 10, 2023
Had a great experience with Kirk. Very helpful!
Kim Duncan
Dec 10, 2023
Our sales person Jason was absolutely awesome. He gave us our space to shop but also when we needed his help, he was there in available. If I could give Jason 10 stars, I would go see Jason at Ashley furniture.
Janice Digiovanni
Dec 10, 2023
I had a very good buying experience with Kirk Samlal as my salesmen. He took time to explain the type mattress I was buying and I never once felt pressured or rushed to make the purchase. He took the time to listen to my questions and concerns.
Brenda MacArthur
Dec 10, 2023
Kirk Samlal did a great job!
Roy Harrison
Dec 10, 2023
Dee provided great customer service and is very knowledgeable.
Milton Acosta
Dec 10, 2023
Kirk is very personable and friendly! Very easy to work with.
Jennifer Pennington
Dec 10, 2023
Excellent customer service!
lynne briggs
Dec 10, 2023
Dee was very helpful and did not hover. Let us walk around and browse and when we were ready to purchase Dee got our business! Great job to Dee! Thank You
Ingrid Ibarra
Dec 10, 2023
Came in knowing what couches I wanted but was indecisive of two but Cody was so helpful explaining the materials and financing. We left two a sectional and a sleeper sofa, he was very helpful and patience with us. Thank you again for your help.
Gracie Sakuma
Dec 10, 2023
Kirk was amazing! My boyfriend and I purchased our first couch for our first apartment with Kirk and he was a huge help and very polite!
Christy Sprung
Dec 09, 2023
Went to Ashley's for aa bedroom set for my son. Michael L. Was very kind and helpful.
Mary Parker
Dec 09, 2023
Great experience...Alex was quite helpful and patient. I would highly recommend....
Nadine Holzman
Dec 09, 2023
RockStar!!!
christina biesiadecki
Dec 09, 2023
Kirk was amazing!!!
Lewis D Banning Jr
Dec 04, 2023
Kirk. Did well. He found what we wanted so we bought it.
Michelle Sicard
Dec 04, 2023
Our entire home is pretty much Ashley Furniture. I went in today to purchase an outdoor dining set. I met with the sales rep, Michael Luaders, and he was absolutely wonderful. We laughed almost the whole time. He was professional and knowledge. So happy with my visit today.
Andi Wofford
Dec 03, 2023
Eddie Diaz was fantastic! Straight shooter that makes sure you're getting what you need. Got an incredible deal on a counter height table. The chairs alone would've cost more than the whole combination. Also, 5 year plan is only $60 and you get your money back if something happens to the items you purchase. Delivery is $99, which isn't that great. But still, the money we saved overall makes this purchase worth it. Go in, ask for Eddie, you WON'T regret it!
Gigi Marcelli
Dec 03, 2023
Our sales person was very polite, helpful and knowledgeable. All over a great experience!
Karla Decastro
Dec 03, 2023
Michael luaders it was very welcome and hepl us with everything we need I couldn’t ask for better super recommend
henrique amato
Dec 03, 2023
Nice experience with Michael luaders nice customer service thank you
Rhonda Bourlotos
Dec 02, 2023
Kirk Samlal is awesome! Patient, knowledgeable, and professional!
John Wales
Dec 02, 2023
Alex was a great help. Super patient with is changing our minds 100 times.
Larry Hoel
Dec 01, 2023
Michael luaders was fantastic and knowledge in know the product, namely a mattress. Great experience
Raquel Carlo
Dec 01, 2023
Kirk was helpful with my transaction
Preston Hoke
Dec 01, 2023
Michael Luaders, is the man. Took care of us he is absolutely the best sales person at Ashley. If you’re going to buy furniture you NEED to see him.
Kate Massey
Dec 01, 2023
I was buying furniture for a vacation to be delivered to a different state. I spoke to Jason from the Melbourne Florida Store and he was amazing! So patient and helpful with the whole process. I highly recommend!
Lindsey Message
Nov 28, 2023
Employees were friendly and helpful. Made sure I knew I could ask for help withouy hovering. Ask for Gregory Smith, he was great!
Valarie Ramirez
Nov 28, 2023
Alex was awesome
Chrissy Meiers
Nov 27, 2023
Mike L was great! He wasn't pushy and very patient while I made sure I was comfortable with my decisions! I will definitely come back to him if I want to add to my purchase! Thank you so much!
Arielle Leo
Nov 27, 2023
Kirk has been amazing! Greeted us from the door very welcoming.Provided exceptional customer service. Working with him to furnish my home he is very patient and accommodating. Came to Ashley’s twice this week , and purchased with him each time. I will be a returning customer thanks to him.
Matilde C.
Nov 27, 2023
Michael , helped us so much. He made the deal good thru, even after encountering numerous obstacles.Thank you Michael...
Debby Hanco*ck
Nov 27, 2023
Gregory Smith was extremely helpful and patient. He helped me find the bedroom set and pieces that I needed. He gave me time to be on my own and even talked on the phone to answer questions from my spouse. Ended up with exactly what I needed at a good price. Excellent experience, no pressure.
amy waters-federico
Nov 27, 2023
Awsome prices and really great staff
Alexus Gagliano
Nov 26, 2023
Alex was amazing & super helpful!! We were having trouble looking for new living room furniture and he helped us find an affordable couch, coffee table and end tables. We came in another time to get a new bed and we were in and out in like 20 minutes, he was a great help!!
Cheryl Mccullough
Nov 26, 2023
Kirk, really great and super helpful. Very pleasant to deal with.
Darren Roughley
Nov 26, 2023
Great Customer Service
Emily Flemer
Nov 26, 2023
Alex was great,no fuss, no pressure. Definitely the fastest I've ever had a furniture purchase go.
Papo Solano
Nov 26, 2023
KUDOS to Cody!!! Cody was extremely helpful, patient, knowledgeable and efficient. Cody is not only an asset but he brings value to Ahsley. Due to his outstanding customer service, we walked out of the store with a 1.7K+ living room purchased. He guided and helped us with our selection. Thank you Cody.
betsy yanczewski
Nov 25, 2023
Kirk was my salesman. He was patient, kind and listened to my needs. After I told him what I was looking for he took me directly to the sofa I purchased.He was attentive and professional with a sense of humor..When I return toAshley’s I will definitely make an appointment with him and refer him to others
Tatiana Santos
Nov 25, 2023
Kirk S.
Brittney Perez
Nov 25, 2023
Kirk
Danielle Westrich
Nov 24, 2023
Kirk was very friendly, helpful and professional. Thank you Kirk!
Alejandro Martinez
Nov 24, 2023
IT'S THERE QUALITY OF CUSTOMER SERVICE TO BE PERFECTION THAT SEPARATES THAT STORE FROM ONE OR TWO THAT I SEE!!!!!THANK YOU ASHLEY STORE FROM MELBORNE.
vickie jenkins
Nov 22, 2023
Sales person was great!
Karen Cummins
Nov 22, 2023
Jeff was wonderful. I was having a hard time receiving the email and he spent a lot of time trying to help me and was very nice about it too. I ended up going to the store because we were unable to get the email. He welcomed me at the door and got me all taken care of with my purchase. I will ask for him again when I purchase something else
Saffron Galloway
Nov 22, 2023
Christopher is so helpful and made the process of purchasing our new couch so fast and stress free! He was quick at responding to my questions and concerns. Highly recommend visiting and asking for him to assist you with any purchase! :)
Rexine Trager
Nov 20, 2023
Kirk Samlal was an excellent adviser and helped us with our decisions. He understands his merchandise
Bre Weatherford
Nov 20, 2023
Kirk was great!
Channa Lynn
Nov 19, 2023
Kirk was amazing and made the process simple!
Dean Munoz
Nov 19, 2023
Kimberly and Chris
Pam Denney
Nov 18, 2023
Courteous staff, and no high pressure sales!! Fast and efficient! Tom S was great!
Julia Cerrato
Nov 18, 2023
Kirk was very helpful and attentive 😁
robiezzi
Nov 17, 2023
Kirk Samlal was awesome! Patient and helpful!
Grace Bowen
Nov 17, 2023
Kirk helped me find exactly what I was looking for and made the purchasing process very easy.
Mary Colon
Nov 16, 2023
It was great the delivery was as requested
Jerry Decker
Nov 16, 2023
Great service from Kirk!
Jackie Nsudus
Nov 15, 2023
Love the furniture
steven scott
Nov 15, 2023
Manager Christopher and Sales associate Michael were amazing! Took the time to stay after close to get everything sorted out for us. Where conns couldn’t accommodate. Thank you again!!
Willard Douglas
Nov 14, 2023
We were interested in Ashley sofa sleeprers and visited Ashley some time ago. Salesman Jeff at the Melbourne stilore showed us several models and told us to check Ashley online. We were interested but had carpet cleaning lined up before a purchase. Jeff kept in touch throughout the time period and answered all of our questions. Today we went to get our choice but it was not available. With Jeff’s help, we found another. We are pleased with our purchase—and with Jeff. WD
David Teague
Nov 13, 2023
Our sales associate did a good job & we were very thankful for his help. However, since I am a veteran & we used the veteran's day discount, we had to upload supporting documents that I was actually in the military & we just happened to have a copy on our share drive but the Ashley web site would not upload said documents & they would not accept my vet status listed on my drivers license, so this was a problem. The store manager finally allowed the associate to override the documentation but by that time, we had been waiting for the documents to upload for about 45 minutes. Ashley needs to fix their web site to better allow document uploads or better yet, look for the supporting status on the drivers license.
Kelly Privette
Nov 13, 2023
Kirk was very friendly and helpful. He made our shopping experience awesome
Susan Brand
Nov 12, 2023
Ashley had a great selection of very attractive and reasonably-priced furniture! Our top notch representative, Alex, was extremely helpful, efficient, and patient as we selected the just-right dining room set for our new condo. Our experiences at this store and with Alex were quite pleasant. We will be returning and highly recommend this salesman and this store!
Anthony Degeorge
Nov 12, 2023
Alex was great to work with made it an easy process
Tiva St. Clair
Nov 11, 2023
Very friendly and great customer service. Thank you, Kirk!
Jeff Hinson
Nov 11, 2023
Kirk is very knowledgeable of the products. He’s also pleasant and patient. Great experience all around!
John Grinwis
Nov 10, 2023
Probably the best retail experience so far. Eddie was our salesman, no pressure at all.
Maureen F Murphy
Nov 08, 2023
My sales person Kirk greeted me when I entered the store. I told him what I was looking for and he was able to show me the bed I liked in queen size. I needed a full size bed and mattress. With His expertise I was able to get the comfort level mattress and bed size I needed. Delivery was to be with in 3 days of my purchase.
Kristen Leach
Nov 08, 2023
Alex was amazing from start to finish. I made a change after getting home n measuring my space which he handled easily and quickly. Even arranging shipping changes that were of no inconvenience to me. When I called to reach him those involved answering the phone relayed messages quickly and accurately. Great experience! I will continue to shop here for sure. Thank you!
Carlos Whetstone
Nov 07, 2023
Kirk was absolutely amazing assisting us. His customer service skills are excellent. Very satisfied with our experience! His attention to detail was next level. The best furniture shopping experience I have ever had. His knowledge and professionalism exceeded my expectations and helped with my decision making. Thank you Kirk!
Davita Owens
Nov 07, 2023
My sales rep Kirk Samlal was wonderful and very helpful when I was purchasing new living room set.
alston francis
Nov 07, 2023
I came to Ashley this morning and I met a statement by the name of Kirk and he was able to take me around the store and show me all the items and I was able to purchase something that I like very much and then I have to thank her for helping me
Christa Bryant
Nov 07, 2023
Gregory Smith was awesome to work with! He was very patient and let us make decisions without any pressure . We will definitely be back !
Melanie Sy
Nov 05, 2023
We had a wonderful shopping experience and found the perfect dining room set and sideboards. Thank you Eddie you were knowledgeable, helpful, and kind. We will be back!
David ruedavid@bellsouth.net
Nov 04, 2023
Fantastic news n all phases
Nicole Oakes
Nov 04, 2023
I had a great experience at Ashley furniture store. Kyle R. was very helpful in helping me pick out a new mattress and couch today. Can't wait for my new furniture to arrive!
Wagner De Assis
Nov 03, 2023
Kimberly Weiss was great !! Great experience!
viru tize
Nov 03, 2023
Micheal did it all over the phone and it was delivered in 4 days perfect ! Micheal is a Great Dilagent and patient with a great atttitude!
sharon felton
Nov 03, 2023
Staff was very helpful with helping me fine everything that I was looking for.
Victoria
Nov 01, 2023
Based off of some of these reviews I’m seeing, I count my blessings that I’ve had such a positive experience!I thoroughly enjoyed working with Alex in the showroom, he was a delight to interact with. His calm, patient demeanor was so refreshing. Zero pressure placed on me and he offered full support to get me what I wanted.My sectional was delivered today and I love it. The delivery team were fantastic as well! Super polite, hussled as quickly as they could, and were on their way. Very cleanly and friendly. They even arrived an hour and a half BEFORE the scheduled delivery time frame (10a-2p), which I welcomed very much.Overall very pleased.
Nikki O’Connor
Oct 31, 2023
Mike was great! He was hilarious and he gave me a discount. Well done.
Bibi P
Oct 31, 2023
My experience with Ashley Furniture has been a nightmare. We purchased a dining room and a king bedroom set. The delivery drivers who installed the table and cross threaded 3 out of the 6 bolts securing the table top to the table base. I have a small child and the table is very unstable. I contacted customer services and was informed that a technician will come take a look in 2 weeks.For the bedroom, the brand new king bedroom set including a new king mattress and adjustable base the mattress itself came with numerous loose threads and stitching along the side coming undone. The adjustable base ordered by the store associate was actually a California king base and while the associate made a quick effort to get the correct base delivered however when the new base arrives it has a giant rip down the middle of the base and the delivery drives left and even forged my signature. I’m considering legal actions.We went to the store right away and we didn’t receive much help. We are so disappointed after spending over $9,000.
salt life904
Oct 31, 2023
If you buy from this store BEWARE!!!!!!!! They offer a warranty service called protect all gbs enterprise. Do not get it they are a scam and will not help with any problems you have with furniture. It was very difficult dealing with them so just beware of this if purchasing furniture.
Mitchum
Oct 29, 2023
Customer service was outstanding.
John Watters
Oct 29, 2023
Very nice experience. No pressure. Lots of options / selections.
Jerry R.
Oct 29, 2023
Eddie Diaz was very knowledgeable and professional. It was a pleasure to work with him, highly recommend!
Laura Napolitan
Oct 29, 2023
We had an awesome experience with Alex. He was attentive and not overly pushy. We purchased a sectional this time and will 100% be back for more items as we renovate our house. Thank you Alex, we will be back and ask for you next time. We appreciate the customer service and kindness!
teri g
Oct 29, 2023
Salesperson Jason Zonnevylle was awesome to work with. Extremely knowledgeable about every single piece of furniture we looked at, respectful and kind and not at all pushy.I will add to this review after we get our furniture delivered this week. We liked what we saw in the store, but of course living with it in the home will be the real test.
Corinne Young
Oct 27, 2023
My sales representative Alex did a wonderful job helping me select the perfect sofa for my new home. He was patient as well as professional. He allowed me time to shop at my own pace. Alex was terrific during the whole process. I give him an A+.
Robin Reese
Oct 27, 2023
We found exactly what we have been searching for at other stores. Our salesman, Jeffrey, was professional, courteous & very helpful. We’ll absolutely return when we need more furniture. 😁
Gerry Hanna
Oct 26, 2023
Dee was amazing to work with and will be back to purchase more very soon.
Laureen Smith
Oct 25, 2023
Welcoming & efficient service from Alex.
Ben Ernst
Oct 24, 2023
Alex was great to work with and helped us find exactly what we were looking for. Great prices and a great selection of items. If you are looking for furniture, definitely put this location on your list. So glad we stopped in.
Etta Moultrie
Oct 23, 2023
Kirk was great to work with today I will recommend hi
Chris Henderson
Oct 22, 2023
Seemless, easy experience. Our salesman Michael was helpful and very personable.
Talia Rappa
Oct 22, 2023
Alex was a great help today with finding items around the store that we needed matched to other things. Smooth and easy checkout process as well. Thank you for all your help!
Cecelia b
Oct 22, 2023
Alex Arcobello was very professional and personable as well as efficient. I would recommend him anytime.
Andrew Davanzo
Oct 20, 2023
Alex was very helpful and professional
Kelly Wood
Oct 19, 2023
This is the 2nd time we’ve shopped at this location Dee was our sales associate and was AWESOME both times!! Definitely would really!!! And ask for Dee!!! She will not disappoint 🫶🏽😊
Jay Heath
Oct 19, 2023
Nice collection of furniture and helpful service.
Paul Hess
Oct 16, 2023
Horrible experience - stay away!We visited a couple times to get some furniture. First visit was just to browse. Kimberly W. was the sales rep who joined us, and she was very pushy and engaged in hard sales and trying to upsell us while engaging in dishonest tactics. We were looking for a mattress among other things, but she pointed us to the most expensive mattress they had and tried to get us to buy it, even though she had no clue what we were looking for. And when I asked about pricing information about the mattress she pushed, she left out key information that would affect pricing by several thousand dollars. She was a complete turn off, and my wife and I almost decided to not purchase anything at Ashley, simply because of her pushy, obnoxious sales tactics.Our second visit was somehow worse. We came back with a very specific plan for what we were going to purchase. We knew which specific items we wanted; all we needed was a rep to get our order in their system. It should’ve taken 20 minutes. Instead, it took 3 HOURS! Michael L. was our sales rep, and he decided to regale us with lengthy personal stories that had no relation to our sale. He did this not once, not twice, but probably five or more times; it was so many, I lost count. He took what should’ve been a quick visit and made it ridiculously long. I didn’t have the time, but I was stuck. My wife got so frustrated she excused herself a couple times to just get away.But he capped it off with shady sales tactics. He and his manager snuck in five year warranties for our furniture in our sale without ever asking us or even telling us. These warranties cost hundreds of dollars. I only noticed they had added this when it was too late. It was flagrant deceptive sales tactics.I will never shop here again. STAY AWAY!
Tom Lafleur
Oct 15, 2023
Alex was very helpful in our purchasing experience. A+! Definitely recommend shopping here. Ask for Alex!
C T
Oct 15, 2023
We had a wonderful engagement with Jason at Ashley furniture in Melbourne Florida… He was attentive without being pushy or overbearing. We are looking forward to the delivery of our furniture.!
donna
Oct 15, 2023
Joyce was extremely helpful with our furniture selection and delivery date! Great service!
Raquel Bonilla
Oct 13, 2023
Ashley is a great place. They made it easy and uncomplicated. My sales guy, Eddie is amazing!! Highly recommend them!
Julia Brokhoff
Oct 12, 2023
I was thrilled to meet Dee Boatswain she was a huge help to find just what I needed. I wanted a very specific size love seat recliner for our RV. I’ve had a very hard time finding the right size to fit. Dee did all the things I needed to get the measurements. We ended up with only one choice but I love it. Very pleased can’t wait to have it arrive.
Lisa Woffinden
Oct 11, 2023
Alex A. was very helpful. He carried the two chairs to the loading door and helped load them into our SUV. I'd shop there again and ask for him!
Joanna C
Oct 10, 2023
Kimberly was wonderful. She didn’t pressure me and took her time showing me all my options and then gave me the best price!! my delivery is Tuesday 10/17/23 and I hope they’re just as good as she was!
Barbara Adams
Oct 10, 2023
Alex was great. He was very patient with us while we were looking at sectionals over and over and we found the perfect one. Thank you Alex
Merilee Hanson
Oct 09, 2023
Friendly salesperson (Jason). Didn't tag too close, but was a wave away. Nice furniture...I bought 2 different homes furniture for their living rooms
Mary Sizer
Oct 09, 2023
Very helpful salesman. Delighted I came to Melbourne to get my entertainment center.
Carol Broderick
Oct 08, 2023
Michael Luader's responsiveness made buying my latest of many pieces of Ashley' furniture quick and easy despite being virtual. Thanks so much Micheal for great service!
Ander Hanson
Oct 07, 2023
Jason was very helpful and provided quick and clear information. Made the whole process of picking and buying the couch super easy
Elwood Neener
Oct 06, 2023
My sales representative was excellent Lawrence BARTOLOMEi handled everything very well. He was very knowledgeable and gave us our space to shop thank you Lawrence. I will continue to shop for my furniture at Ashley.
Tracie Balado
Oct 05, 2023
Jeff Campbell is the superstar of the Melbourne, FL Ashley store. We are furnishing an entire house from another state and contacted Jeff at all hours - even on his personal cell - to order and arrange deliveries within the short windows of our stays. He is extremely attentive and goes the extra mile to ensure your satisfaction. The furniture looks fantastic and even though the dining table arrived damaged they were incredibly prompt to schedule a replacement. I highly recommend Jeff and Ashley Furniture!
Jo-Anna Dillon
Oct 05, 2023
Kimberly was so friendly and willing to help. She did not hound us, but was readily available when we needed her. We had a great time shopping thanks to her, and we left very excited about our purchases
Kishia Adams
Oct 04, 2023
Excellent customer service from Kim Caitlyn and Jay, my family will be back. We were in and out and didn’t break the bank.
Frances Miller
Oct 03, 2023
Alex was awesome very helpful!
Corey Whaley
Oct 02, 2023
When you go here, ask for Eddie. This guy is a breathe of fresh air and a FANTASTIC person to work with. Made the whole shopping experience easy and professional.When we first came in the store, he introduced himself, let us know he's there to help if we had any questions, then let us go on our way to shop on our own. He didn't 'hover' and pressure us into anything - something I particularly appreciated. 10/10 and would highly recommend him to anyone. Very knowledgeable on the products, and truly looks out for your best interest.
Emily Mansell
Oct 02, 2023
The only saving grace of this review not being 1 star was the in-store service we received from associate (Kyle - very nice and polite associate). While Kyle was very helpful in store when purchasing the furniture, the delivery and customer service post delivery is horrendous. After spending several thousand dollars on furniture for 2 rooms, 1 nightstand arrived damaged - the frame and all three drawers had damage as well as the drawers not opening. The electrical cord was also scuffed up. It was clear this piece had been damaged as it did not have any of the protective covers on the hardware or drawers. It should have NEVER been taken off the truck. Ashley should be ashamed they deliver product in this condition. The delivery team left the nightstand and insisted we needed to wait to be contacted by a representative to discuss replacement. The representative that we have talked to several times on the phone is completely unhelpful and disrespectful. It took 4 days for the Ashley customer service team to come back and say a technician needed to be sent out 2 WEEKS after that date. The pictures submitted (as seen here) clearly showed damage that CANNOT be fixed. I called again after being told managers only come in after 10AM EST and the new representative told me my nightstand would indeed be replaced and not need the technician appointment. After that I heard nothing for 2 days after being told I would be contacted in 24-48 hrs. When I called after 48 hrs, I was told by the customer service rep that they get A LOT of claims, so it sometimes takes longer than 24-48 hrs and that only a request for replacement had been submitted not a need to schedule the replacement appointment. It took another 4 DAYS to get an email stating the replacement request had been denied. Keep in mind I was assured in store when purchasing the protection (regard) that there is never an issue getting something corrected. I will now need to continue to call or wait for a technician appointment only for the final decision to be to replace the broken nightstand that arrived broken BY ASHLEY. This is disgusting behavior by a company that simply needs to replace a $450 nightstand. It will be over 6 weeks since purchase that I am WITHOUT an unbroken piece of furniture. DO NOT BUY from Ashley. They should be ashamed how they treat customers.
Mikayla Jones
Oct 01, 2023
Gregory was very informative and helpful, showed us recommendation without hawking is down every step of the way he was awesome.
Allyson Arismendi
Sep 28, 2023
Kirk Samlal did a great job with us, since the moment we arrive, he asked us in what he could help us, he help us picking the best loveseat and dining table for us! He was so patience and kind! He even took us on the whole process for financing. Best customer service experience and best prices in town!
David Martin
Sep 28, 2023
Finance company was a pain due to our unusual address,
Olivia Wilson
Sep 27, 2023
Kirk was very patient and knowledgeable will recommend anytime…
Monica Rooney
Sep 26, 2023
Very helpful sales person ,Tom. Easy store to access
jessica cardona
Sep 25, 2023
Best customer service to Tom and Joyce for helping me find my dream dining table !!!
Penny Leonard
Sep 24, 2023
Great experience shopping at Ashley’s5 star serviceThank You Alex
Helen Johnson
Sep 24, 2023
Kirk was awesome! Came 4 times to the store just to have him take care of me! I will be back! Thanks Kirk
Lívia Reis
Sep 23, 2023
Alex was very helpful and has a lot of knowledge ! We highly recommend him!
Ingrid Walker
Sep 22, 2023
Kirk
Yrsis Taylor
Sep 22, 2023
(Translated by Google) Kirk excellent professional!(Original)Kirk excelente profesional !
toritroy g
Sep 21, 2023
Gregory did great helping, was patient, didn't front on anything we were in and out in no time. Thanks 👍
Liam Will
Sep 21, 2023
BUYER BEWARE. The quality of furniture sometimes doesn't allow it to last beyond a couple of days at your home. At the very least ask if the furniture you are looking to purchase has any "hot fixes". The way they enforce their policy is that even if their product is faulty and was installed by their crew, there are still no refunds.
TheSooner28
Sep 21, 2023
Super fast and very helpful!!
Edward Hink
Sep 20, 2023
Jhavonte Extremely helpful knowledge, professional.
nickerson yadlee chatelier
Sep 20, 2023
Greggory Smith hooked me up.
Thomas Williams
Sep 20, 2023
The epitome of abusive business processes. Stay away unless you have the type of luck where everything goes perfectly, because the managers and corporate associates will absolutely not help you.Edit to add: as you may have seen, the business responded in a very professional manner apologizing, however, don't let this fool you. I emailed and they didn't do anything. Original review stands. BUY YOUR FURNITURE SOMEWHERE ELSE
Amanda McAlister
Sep 20, 2023
Kimberly was fantastic to work with. She was very patient with us while we shopped. She is very knowledgeable about everything we asked about.
Tanya Garzon
Sep 20, 2023
Kimberly was absolutely amazing! She helped my son find the dining room set and sectional sofa he wanted right away. Beyonce in financing helped make the process even smoother. The whole transaction was fast and painless. Thank you Kimberly!
John Cartelli
Sep 19, 2023
Kimberly was awesome very patient answered all are questions ask for her you won’t regret it
Desiree Hanna
Sep 19, 2023
Alex was very helpful and knowledgeable. He gave us space to browse and periodically would check in to see what we needed. He was patient and would definitely recommend his help for anyone searching for furniture!
Krystal Williams
Sep 19, 2023
BUYER BEWARE! We had a bed frame snap in half on us at 3 am because their delivery team did not bother screwing the frame together AND the hardware wasn't even delivered. Upon going to the store the General Manager is too busy to care about the safety of his customers and the manager evidently has no authority to do anything. Due to their "process" they won't even take the broken bed frame on the truck coming to our house today. The gross negligence of this company is unreal. We were told by their own technician that the delivery team is paid per piece of furniture delivered - with this model the quality of their product falls to the wayside and this will continually happen time and time again.After being loyal customers for about a decade we will never be shopping here again.
FunyunsAreTasty “FunyunsAreTasty”
Sep 18, 2023
Joyce Donahue took care of my partner and I. We're eager to come back for our next furniture purchase.
Brooke Aldridge
Sep 18, 2023
Kyle was awesome! He showed us lots of options and answered all of our questions. Thank you!
Sasha “bilogik” Kolobov
Sep 18, 2023
Amazing customer service provided by Kirk Samlal! Was quite knowledgeable about the products and was able to find us exactly what we needed. Will be sure to use him again in the future
Sandy Guerrero
Sep 17, 2023
Gregory Smith great customer service
Joseph Novotny
Sep 17, 2023
Michael leaders was a great salesman. Very patient showing use all options.
Angela Novotny
Sep 17, 2023
Our salesman was absolutely amazing. Michael Luaders , he greeted us at the door. It was never any pressure whatsoever. He took his time with us wasn’t sure what kind of dining room set I was looking for. He showed us everything in the store. I Would recommend him to anybody, looking forward to him helping me with the rest of my house. Thanks Mike
Tammy Taylor
Sep 17, 2023
Caption was great thanks
Susan Peterson
Sep 17, 2023
Kimberly Weiss was fantastic to deal with and made everything so easy!! Thank you Kimberly!
krista sweeney
Sep 17, 2023
I want to thank Kimberly Weiss for all her help today while shopping for furniture. Shopping for furniture is never easy and Kimberly made the task seem easy and the transaction went flawlessly. Thanks again to Kimberly at Ashley Furniture , Melbourne Fl.
Melissa Nava
Sep 16, 2023
Kirk was very pleasant and refreshing to work with. He listened to what we were looking for and assisted us in getting exactly what we wanted. I’m very pleased
Matt Ziegler
Sep 16, 2023
Stores amazing and Kimberly was the best.
Brian Reynolds
Sep 16, 2023
Mike helped the wife and I get just what we needed for our new place. Great guy to work with and not pushy at all. We will be back for all the wife’s furniture needs.
Tammy Reynolds
Sep 16, 2023
Mike had been a breath of fresh air to work with. No pressure, great to talk with and so relatable! We will be back for all our home furnishing need ❤️
Leanne Sierra
Sep 15, 2023
Michael is an amazing salesman honest and trustworthy. He was patient, kind and knowledgeable. If you need furniture I highly recommend that you come see Michael.
Light
Sep 15, 2023
Kirk was very patient and informative...will recommend him always!
BILL OLSON
Sep 14, 2023
Great experience
Tana Egan
Sep 12, 2023
We went in looking for a sofa and Kyle Rhodes at the New Haven store in Palm Bay really listened to what I wanted. He was very professional and we found just what we wanted! A terrific salesperson.
LaytonParham
Sep 11, 2023
Joyce was very helpful and knowledgable! We will shop here again and again. Laytonp
Dennis Barber
Sep 11, 2023
Very good selection, Jason was very helpful
Trenna Engelmann
Sep 10, 2023
Kimberly and Jay were absolutely awesome and very helpful. Kimberly was quick to find the bed we wanted in the color we wanted. Both were very friendly and knowledgeable.
Tyler Wiggins
Sep 10, 2023
Mike was a great help. He originally helped me with buying my first couch. I the. Came back to buy another part of the set and Mike was very helpful and got me taken care of. Great customer service
Michael Horton
Sep 09, 2023
Mike was great!
Hilary Cotton
Sep 09, 2023
Kimberly was so helpful and informational in helping us pick a new couch! Our love seat broke unexpectedly and we looked at numerous places, but came back to Kimberly. Thanks so much for your help!
Carlos Marín Rincón
Sep 09, 2023
Gregory Smith did an outstanding job helping me lock down on a sectional I’ve been eyeing for awhile. I look forward to working more with him in the future!!
Guy Martelly
Sep 09, 2023
Gregory Smith made my experience at this store such a great one. He has impeccable customer service skills and is great at aiding you in finding what you need.I will definitely come back and refer others to this store and it’s all because of him.
Rene Roy
Sep 09, 2023
Kirk Samlal was very helpful and we are very happy with the dinning room set we purchased. I would recommend Ashely Home Store and Kirk.
Ramon Hernández
Sep 09, 2023
(Translated by Google) They have nice furniture and good prices.(Original)Tienen bonitos muebles y buenos precios
Erica Canter
Sep 07, 2023
Jeff and Alex are both fun and easy to work with highly recommend
Kaleb Chopper
Sep 06, 2023
Store Manager, Chris, was insanely helpful. Would recommend this location.
YUJANY & YOANNA
Sep 06, 2023
Gregory smith is the best sales person thanks
Tanner
Sep 06, 2023
Purchases furniture and a 5 year warranty three years ago. Haven’t used the warranty at all until we had an accident on our couch from our pets health issues. Called to ah kit a claim for new cushions per the coverage only to go through the process with the warranty service and be denied at the end for making multiple claims. Fast forward to me calling the store to resolve with them directly and I was told they no longer use this company due to similar warranty issues. I have been in contact with 4 different reps from our store and not a single one has responded to me with answers. I HIGHLY encourage anyone reading this to take their business elsewhere. Horrible customer service. If I could give 0 stars I would.
Cyndi McDougall
Sep 05, 2023
Awesome, low-pressure salesman. Jeff did a great job.
Laura Warner
Sep 05, 2023
Gregory Smith excellent!!! Very helpful and polite
Silfry Archila
Sep 04, 2023
Kyle was amazing he never push us to get something we didn’t want, he was very helpful and very patient and show us around and have us with of options on the couch we were looking for, I recommend him when you come to the store
Yvette J
Sep 04, 2023
Kimberly at Ashley Furniture was very attentive and gave my family excellent customer service. Great pricing and quality furniture.
Victoria Mary
Sep 04, 2023
Eddie and Larry were very helpful.
b shov
Sep 04, 2023
We came during a busy holiday sale and they welcomed us right away and we were able to see everything we wanted right away. Service was wonderful. Prices were appropriately set. Setting up delivery and everything was quick and easy. Will return for some more pieces later in the year for sure
Meliza Byrd
Sep 04, 2023
Kirk was quick and to the point! Great service
Greywolf Brown
Sep 04, 2023
Eddie Diez was awesome couldn't have asked for a better experience buying furniture went to a couple different stores and Eddie was our deciding factor thank you for everything and love the beard
Rich Hess
Sep 04, 2023
Kirk was incredible! We went to every furniture store on 192 and Ashley’s was by far the best.
Debbie Desir
Sep 03, 2023
Gregory was super friendly, patient, knowledgeable and patient. Wonderful experience!
Felix Ramirez
Sep 03, 2023
Helpful staff who answered all of my questions.Thank you Eddie D for all your help and detailed explanation.Cheers! We're excited for our new furniture 😀
Carrie Canlas
Sep 03, 2023
Kirk was Amazing
Robert Medina
Sep 03, 2023
Kimberly was awesome!
Lorissa Pierrelouis
Sep 03, 2023
Kirk was a good helper and kind
K Hill
Sep 03, 2023
Alex really helped us out finding an accent chair for the couch we picked out - figuring out our financing and all in all being really pleasant to deal with ! Thanks
Chris H
Sep 03, 2023
Eddie is the man. Never pushy and very helpful.
Anthony Giordano
Sep 03, 2023
Kimberly Weiss was great at helping me and my wife furnish our home at a great price!
Ezzy Porras
Sep 03, 2023
Larry had wonderful customer service & was very patient!Cannot wait for the couch I purchased to come in!!
Toni Scott
Sep 02, 2023
Kirk samlal
Natasha Humes
Sep 02, 2023
Great service! Eddie and Christopher were great! We went to rooms to go first and were disappointed. Glad we stopped by Ashley’s! Thank you for supporting nurses and first responders!
ryan kahl
Sep 02, 2023
Craig and Larry were the best at helping us customize our sectional with an ottoman. Highly recommend coming to this location! Very helpful and so many options!!
Stephanie Parker
Sep 02, 2023
Kirk from the Melbourne store was Amazing! He took his time to make sure we were comfortable with our selection! He did not rush us. He was very knowledgeable and helpful!!
krauser rssll
Sep 02, 2023
excellent attention and service, 100% recommended.
JHOANDER ROSSELL
Sep 02, 2023
Excellent attention, very friendly and funny. I recommend it 100%
Taylor Smith
Sep 02, 2023
Kirk was amazing, i found the couch of my dreams & he was a ton of help
Melissa Flammio Clark
Sep 02, 2023
Michael has great energy and is super helpful.
Randy Goebel
Sep 02, 2023
Kirk Samlal was amazing. We appreciate how detailed he was to our questions.
Gina Janouskovec
Sep 02, 2023
Alex was very professional and helpful. We purchased our recliners and he gave us all our options. I would recommend my friends and family to come see him when they need furniture.
Bryan Rocke
Sep 02, 2023
It was great dealing with Michael Luaders for the purchase of our new bar stools.
Vaughan Kimberling
Sep 02, 2023
Alex was very professional and courteous!! Highly recommend him if you are looking for furniture!!
Jeanne Davis
Sep 01, 2023
Alex was very helpful in helping us find a bistro set for our kitchen. The store had a nice variety of counter height sets to choose from.
Mike Kemmerling
Sep 01, 2023
Alex and the store manager Christopher were awesome at helping us find our new mattresses!! Recommend stopping in to see them !! Very helpful and not pushy !! We will be back to see them for more new furniture
DJ Hyde
Aug 31, 2023
Great sales folks, the got us setup with a great bedroom set that we loved.
Tasha Dillon
Aug 31, 2023
Alex made my experience today such an easy and comfortable shopping experience. He worked with me to get what I really wanted. I will be back again.
Lauren Lindenberger
Aug 31, 2023
Jeff was absolutely amazing! He made the experience of buying furniture very enjoyable.
Bill Post
Aug 31, 2023
Smooth, easy transaction. Salesperson answered all questions, made me feel comfortable about my purchases.
Frank Beaulieu
Aug 30, 2023
Kimberly Weiss was outstanding. She met us at the door without pressuring us. She asked what we were looking for and listened. She let us shop without hovering over us. She guided us based on our interests and didn’t disappoint. We ended up purchasing more than what we came in for and we were extremely happy with her service! I highly recommend the Ashley Store and Kimberly as a salesperson! Thank you for a very enjoyable furniture shopping experience.
Aveda Rose
Aug 30, 2023
Kimberly was very knowledgeable on the products and we were greeted immediately upon entering the store. It probably took us 20 minutes to buy our new couch and we are in love! Such a seamless and easy experience, we will definitely return for more furniture once the couch is paid off.
Dawn Mullane
Aug 30, 2023
Jeff was wonderful! So pleasant and helpful! Went in for a desk and walked out with a bedroom set and a fireplace! Love Ashley!
Susan Cummings
Aug 30, 2023
Larry was a pleasure to work with!
jennifer wingo
Aug 29, 2023
My husband and I took his parents to look for furniture for their move into an assisted living facility. Gregory Smith met us at the door and was very polite and professional. He helped us identify the perfect TV stand and made the purchase seamless. It was a great shopping experience and we would come back to purchase more furniture in the future should the need arise. Thanks Greg!
Nichole Stewart
Aug 29, 2023
We had a stress free great experience looking for a dining room set. Our consultant Jeff C. was polite and helpful without pressure. We will come back in the future. We did find a dining room set!
Jeff redish
Aug 29, 2023
Came in looking for a work desk and was greeted by Larry. Awesome service and extremely detail.The store manager plaza came in to say hello and introduced himself which was very nice of him. we were informed that they have the Labor Day day sale already so we ended up with a bedroom set and the office desk. Excellent experience I highly recommend.
Kevin Vega
Aug 28, 2023
Mike Luaders was very knowledgeable and gave us plenty of different furniture options for our living room and bedrooms.
Gabriel Barfield
Aug 28, 2023
Had a great experience at Ashley's, with Tom as my consultant. I was juggling 3 different setups and he helped walk me through many various combinations finally landing on the perfect setup. Tom was knowledgeable with regards to form and function for the space I was trying to fill. I would absolutely recommend him to anyone in a similar situation as my own.
Noal White
Aug 27, 2023
I made a purchase of a bed set back in September 2022. Despite maintaining communication with the company, it's nearly a year later and I'm still without all the necessary components. It's important to note that the situation became even more frustrating when, during an interaction with their customer service, the installer departed abruptly, even while I was on the call with them. Despite my objections, the installer left and simply assured me that the missing part would be sent to me.Over the past year, I've received two separate shipments, yet each time the delivered parts have been incorrect. This was even after they sent a technician to address the issue. For anyone considering purchasing from this company, it's crucial to remember this: if you find yourself missing a part or encountering any defects, it's advisable not to allow the installation team to leave with the product, regardless of their assurances.Additionally, there's an important lesson to be learned regarding the warranty policy. I experienced that if you happen to relocate, the company might refuse to honor the warranty, even when it's evident that they are at fault. This can be a significant consideration for potential buyers.Regrettably, as of today, I'm still waiting for the correct parts to be delivered.
Jack Hardaker
Aug 27, 2023
salesman came in at the right price
Erick Tirado
Aug 27, 2023
Amazing service!. Michael Luaders was very helpful and kind.
Monyca Aviles Lozada
Aug 27, 2023
If you’re planning a visit to Ashley Furniture Homestore located in Melbourne look for Michael Luaders. Excellent service!
Teena Baker
Aug 27, 2023
Jeff was so friendly and helpful when we were in the store yesterday! He helped us pick out two perfect recliners and made the purchase process so easy! He is definitely a stellar employee for Ashley! Thanks Jeff!!
Zilpha Eldemire
Aug 26, 2023
Kirk Samlal was very professional and knowledgeable. He is an asset to your company.
Melissa Lynch
Aug 26, 2023
Alex and his Manager Chris were amazing. They were very helpful and made the process so easy. Thank you guys! We are so excited for our new furniture. Alex was so informative about the different fabric and what would be best for our home full of animals! Thank you! Chris worked the financing well too. Overall a great experience.
Paula McCormick
Aug 26, 2023
We went to many furniture stores before coming into Ashley’s we were greeted warmly by Larry when we entered. We found the perfect couch and Christopher stepped into help us, since Larry was helping another client. All the staff was very helpful and friendly. Over the years we never received bad service at Ashley’s! Highly recommended!
Nathaniel Keyes
Aug 26, 2023
Kirk was very helpful. Excellent service helping find furniture.
Tom Kadziszewski
Aug 25, 2023
Kyle and Christopher were phenomenal in helping us fill our new home! We came in for a living room set and ended up purchasing a king bedroom set and purple mattress as well. What a wonderful Labor Day Sale you have! We are very thankful for the tremendous help given at this store.
Linda Bitz
Aug 25, 2023
My experience was great. Michael was very friendly and knowledgeable
kervin aleman
Aug 24, 2023
Christopher storage manager and Ana were amazing they were super helpful. We went to rooms to go first and they had nothing available. What a difference I was greeted at the door by the store manager and Ana help in the office. The experience here was one to remember. Bought our king bedroom set. Cannot wait for the delivery. Will definitely recommend ashley and come see Christopher!!! 😊
Sharon Depuy
Aug 23, 2023
I visited Ashley Furniture Store on the 22nd of August and spoke with a gentleman named Jeff Campbell. He was extremely helpful and very knowledgeable. I decided that I would order a table on the 23rd of August and called the store and spoke with Mr Campbell. Again he was very pleasant and told me everything I needed to know about purchasing this particular table. So far my dealings with Ashley’s and Mr Campbell have been very positive. I’ll be glad to follow up on my purchase once I receive it.
Wes Babecki
Aug 22, 2023
Sales process was really low key. No high pressure stuff. Jason did a great job.
TheMaceplays 100
Aug 21, 2023
Very helpful and friendly service
Wendy Quirindongo
Aug 20, 2023
Gregory was great and patient with us. Overall great experience
Penny Dalton
Aug 19, 2023
Friendly and informative sales person! Thank you Gregory Smith.
Morgann Greene
Aug 19, 2023
Gregory was amazing!! Knew exactly what we wanted and got us our dream bed set ASAP! We were in and out! Highly recommend asking for Gregory if you’re ever stopping by!
Kyler Doane
Aug 19, 2023
Gregory is the man!
Nene M
Aug 19, 2023
Had an absolute great in store buying experience with Dee! Dee provided 5-star service!! Super impressed with the cleanliness too. We went to another local furniture store and the service was non existent. No regrets at all. Just wanted you to know ☺️
Flyer Fyter
Aug 19, 2023
Kmberly was awesome very knowledgeable and helpful will use her again 🤗
Robert Kelso
Aug 19, 2023
Gregory was extremely helpful and friendly. We will buy from him again.
John Jeffreys
Aug 19, 2023
Walking into Ashley's we were greeted by Kimberly W. She had a huge smile on her face and made my family feel welcome. She offered her help and allowed us to roam the store without her looking over our shoulder. She made our experience pleasant by not pushing us into a sale or feel awkward with someone following us while we looked.Kimberly was knowledgeable of all the furniture we asked about. She helped us piece items from different sets that would make the look of our home exactly the way we pictured it. This is by far the best experience we have had buying new items for our home.
Isaac Moore
Aug 18, 2023
Michael was fantastic. Gave us our space because we had our four kids with us. He checked up on us and bent over backwards to create two different lists to help us pick what we wanted because my wife and I had different choices. Highly recommend him if you are looking for help at Ashley’s furniture.
Danny Wiley
Aug 18, 2023
Kimberly was very helpful helping us find our new couch!
Dawit Mezmur
Aug 17, 2023
Chris & Tai helped me with my furniture purchases & they were very helpful to accommodate me with all the questions I have
Claudia Teixeira
Aug 16, 2023
First time as a customer @ Ashley’s furniture . Gregory Smith took amazing care of us. Very professional and knowledgeable of all the furniture and questions we had . He made the whole experience extremely easy and enjoyable.
Lidia Adams
Aug 16, 2023
I love Ashley Furniture, it was a pleasant experience working with Eddie Diaz. He will give you the best advice and details on the items you are looking for. I will definitely come back and purchase more furniture from here.
Judy Monahan
Aug 15, 2023
Had nice furniture and Gregory was nice and easy to work with
susan nolan
Aug 15, 2023
Tai was sooo helpful! He was very knowledgeable about our purchase!
Ebony Smith
Aug 13, 2023
Had a great experience getting my furniture from Gregory S. and Caryn C. They help you with all your needs, definitely will be back in the future!
morgan weatherly
Aug 13, 2023
Beginning to end, Eddie was extremely professional, and helpful! We discussed many options and he was pleased to take the time to show us everything we were wanting to see. We left for the day not making a decision but ending up coming back due to his kindness and willingness to help us with the best purchase and price possible . If you’re in the market for new home furniture go see Eddie D!
James Turner
Aug 13, 2023
Greg Smith was very helpful! I would rec. for sure!
Judie Dagostino
Aug 13, 2023
The guys that delivered the furniture were both courteous and professional.I did have to contact the store though, due to the wrong color being delivered. I spoke with Tod, one of the managers and he scheduled a pickup of the wrong item and delivery of the correct items. Awesome customer service!!!
Jacob Ryan
Aug 12, 2023
Eddie Diaz was super friendly, informative, and accommodating.
Tonya Parker
Aug 12, 2023
It was a pleasure working with Gregory Smith at the West Melbourne store. Very pleasant and knowledgeable. We will return when we have a need for more furniture.
Dale Milligan
Aug 12, 2023
Great service
Anja F
Aug 12, 2023
Eddie was really helpful and nice. He helped me find the couch I wanted based on some very strict criteria. He made finding the prefect couch so fun!
anja frohock
Aug 12, 2023
Went to Ashley's to look at couches. Eddie was so nice and informative. He found the perfect couch we were looking for. Was the most fun I've had looking at couches!
margie manjarres
Aug 12, 2023
Great customer service from Mr Greg Smith!!!
Sherine Desouza
Aug 12, 2023
Eddie is the best sales person ever! He treats you like family and makes sure your satisfied with your purchase. I will definitely return for any future purchases.
Sara Weaver
Aug 12, 2023
Kim was very helpful with the purchase of our new couch. We will definitely be coming back for future furniture purchases.
Brandon Wood
Aug 12, 2023
Mike was friendly and helpful and made purchasing a sectional very seamless. Thanks Big Mike.
Lori L
Aug 11, 2023
We just bought a sofa set with heat & massage. Wonderful! Be sure to ask for Michael. He found what met our needs.
Ray Fitzpatrick
Aug 11, 2023
Received item missing one additional power cord. Customer service was lacking but when I went to the store Poe warehouse assistance was very helpful. Completing the job.
Stephanie Baker
Aug 10, 2023
The team at this store are a pure delight. From the moment I walked in the store, I was greeted by cheerful staff. The salesman, Gregory was kind and helpful without being pushy. The manager greeted me personally and had great banter with his team. I left with beautiful decor at exceptional savings. Highly recommend!!
Sue Russ
Aug 09, 2023
Absolutely the best experience I’ve ever had when purchasing furniture.
Jen
Aug 09, 2023
Tai was really chill. Appreciate the help good service.
Jay Ets
Aug 08, 2023
Ordered from this store over the phone and Sales Team member Tai did a fantastic job. He was quick and direct and made the process seamless with no mistakes.
Chevonda Smith
Aug 08, 2023
My husband and I visited the Ashley HomeStore to look for a dining room set! Tai welcomed us into the store and was very friendly. Tai assisted us with getting the measurements we needed and answered all of our questions thoroughly. Tai was very professional and knowledgeable and has excellent customer service/sales skills. He is definitely an asset to to the company! Thank you Tai for all your help!!!!
Eileen Vargas
Aug 08, 2023
Tai was our sales person today. He was very helpful answering all our questions & helped us with our purchases.
Luisa Palmero
Aug 07, 2023
Great quality products and service. Tai was very professional and helped me with what I wanted without pressuring me. :)
Kathie Kolb
Aug 07, 2023
Every pleasant & helpful.
Valery Limia
Aug 07, 2023
Michael was amazing, thorough, so professional and patient with us as we selected a mattress. He was also so incredibly kind and empathetic. Our toddler was so fussy and Michael made us all feel comfortable and even was so generous as to get our toddler water.
Latisha Thompson
Aug 07, 2023
Mick & Chris was very knowledgeable & helpful.
Telly
Aug 07, 2023
Mike and the store manager Christopher were amazing!!!!! They helped me furnish my new place and were so patient with me! I highly recommend their services. I'm so excited!
Martin Wilson
Aug 06, 2023
Looking for a Sofa. Met Mike who did a fantastic job showing what was available. Very knowledgeable and friendly. No high pressure sales- A good experience!
Shelbi
Aug 06, 2023
Gregory was super helpful with putting a mirror on hold for me. Pick up was quick and easy!
Noemi Jimenez
Aug 06, 2023
Came in with the intention of only looking, ended up leaving with a new coffee table. Eddie was very helpful and patient. We will definitely be back :)
Areli Romero
Aug 06, 2023
Taiw was very nice friendly and patient, I’m very pleased with his help.
Anthony Trainer
Aug 05, 2023
Just wanted to share my experience. After spending a lot of time shopping for new furniture to fit my taste and budget I decided to make my purchase from Eddie Diaz he was very patience and was able to offer may options. He introduced me to other staff and made me fell very chill after a crazy day. Prices very competitive and service A-plus Thank you to Team Ashley and Eddie - Tiger
Crisp P Rican
Aug 04, 2023
Mr. Michael Laupers vast knowledge and preparation coupled with the opportunity to assist me with furnishing my home was truly an informative and refreshing experience for me as a shopper. This is every shoppers dream to have a self proclaimed, "Tour Guide" instead of constant pressuring Associate who only wants to lead and up-sale you into spending more money. Mr. Laupers was surprisingly attentive to my needs, very articulate in responding to my inquiries and extremely patient as we were over a 7 hour journey from start to finish. Mr. Laupers, this review was earned as you said from the beginning that you would be 100% honest and sincere with me throughout the whole process that I initially perceived to be totally nerve racking before I stepped into your Ashleys store in Melbourne. You greeted my son and I with a genuine smile and a GOLDEN heart that gave us confidence that we were in the right place at the right time with the right person. Thank you for everything and I will look for you in the future for my next purchases. In conclusion, I hope your management see's that they have a great employee on their hands and again I'm sorry for making you late for dinner! Cheer's Bud!!!
Nicholas Corbetis
Aug 04, 2023
Overall, a great furniture shopping experience! We were greeted by Eddie at the door and he was a pleasure to work with. Very friendly, helpful and gave us time to walk around the store freely without any pressure. By the time we left, we had purchased exactly what we had envisioned for our home.
Marcel Moraru
Jul 31, 2023
Great selection and prices, diverse models to choose from, sales person added protection plan to my purchase without me agreeing to it!
Kris Marvin
Jul 30, 2023
Michael and the new store manager Mo have outdone themselves! I’m so grateful to them for all their help! They really came through for me navigating a difficult situation and went above and beyond to be sure I was satisfied. I can’t thank them both enough!Michael at the Melbourne store was absolutely fantastic! I’ve never received better customer service. I was in the process of purchasing a ho e in Melbourne but currently live in Columbus, Ohio. I was trying to get a bed ordered for delivery the day after closing to avoid extra Airbnb rental fees. I needed at least a bed, but everything appeared to have a delivery date of at least 3 weeks out. Our whole home purchase, offer to closing only took 3 weeks, so we were really in a rush. I couldn’t find anything online to meet the delivery date I needed so on a whim I called the store. Michael took SO much time to help me. Not only did he find me a bed I actually liked, he was able to have it delivered e a y when I needed it. AND he even told me about their military discount program and walked me through making sure we got that. Then came the mattress…I couldn’t pick a mattress online, even though I tried. Again, Michael went above and beyond! He suggested I go into my local Ashley store and then text him the make and model of the mattress I wanted (by this time it was only an hour before closing so I couldn’t do it the same day). Although the next day was his day off, Michael drove into work and added the mattress to my order to make sure it could still be delivered on time with my bed (with the military discount added…he didn’t forget!). This was truly superior customer service! My husband and I are so grateful to him. He was kind, friendly and helpful throughout the process…even in his day off! He is truly an asset to the company. You just don’t usually get service like that anymore; it was truly wonderful and we are so grateful to him!
Joy Little
Jul 29, 2023
Garbage!
Dylan Kennedy
Jul 28, 2023
Kirk is the man! He was very helpful, a real class act.
Edy Guerrero
Jul 26, 2023
First and foremost as a new resident in town I went to six different furniture stores and the last store was Ashley furniture, we was not going to continue looking but after walking in sales man Eddie Diaz made us feel right at home most humble and sincere person I’ve came across in a while, really helped and accommodated us to our budget and the manager Christopher was informative and welcoming usually managers are behind curtains never seen nor interactive with clients, made us comfortable and confident that it was a right purchase, I’m honest and straight to the point, they make a great asset to Ashley store and hope corporate acknowledges them for the great image and customer service they provide to their public relations, thanks for the help guys see you soon! Patio set is next!
James Sayler
Jul 26, 2023
Jeff was great very helpful went the extra mile 👏
Destiny
Jul 23, 2023
Kirk did a wonderful job helping me! He was kind and professional.
Marlene Bussard
Jul 23, 2023
My my husband and I were super pleased with our experience at Ashley - it's a very classy store with lots of variety. Normally my husband does not enjoy furniture shopping or sales people, but he was genuinely pleased with the experience and also happy with our consultant Eddie who was very personable, not too pushy, but very helpful and accomodating. We found and purchased a furniture set that we both really loved, and will most likely shop there again in the future with Eddie. 👍
Cs
Jul 23, 2023
Great customer service….Kirk🙌
Steve Duckworth
Jul 23, 2023
I would verify the small print of any promises they make to close a sale. In our case, the manager told us that if we financed the furniture that we would receive a gift card from the bank. When we applied the following week we learned that the amount we financed was less than the amount required to qualify for the gift card. I called the Ashley store, explained the issue and left messages for the manager to return my call but never received a call back. The employees I spoke to acknowledged that our sale amount was less than the amount needed to qualify for the gift card, but the manager told us we were eligible. In the end it was only $100 we were out, but the deceptive sales practice was irritating. Very happy with the furniture.
Mike S
Jul 22, 2023
Ashley Furniture is horrible. We had them exchange our couches with an upgraded couch. After 4 months there are rips and shredding . We have purchased 15K of furniture from them and almost every piece has issues. Their customer service and extended warranty are horrible.We are asking for a full refund of everything. .We have also filed a BBB complaint
Margie Harris
Jul 21, 2023
Kirk was very pleasant and informative and very helpful. Thanks for all your help.
Marina Beskalis
Jul 21, 2023
Chris the store manager is the best. My fiancé and I came back for a specific couch. He stayed after hours to show us around and narrowed down our search to what we were actually interested in. He was extremely patient and informative. Will definitely be coming back and making sure he’s here!!
Derlin Cooper
Jul 19, 2023
Gregory Smith was very helpful and polite.
Armando Gonzalez
Jul 17, 2023
Kirk help me out and was very friendly amazing service
will goolsby
Jul 06, 2023
Sales people can be a bit clingy. But otherwise excellent
Amanda Rader
Jul 05, 2023
First time shopping here. Amazing service, I was helped by Gregory Smith and store manager Chris Plaza. Both were super friendly and helpful. Super excited about our new couches
Quinn Dash
Jul 05, 2023
Greg and Chris were excellent to work with!
Kristie Christenson
Jul 05, 2023
Purchased my bedroom furniture set from Ashley's - which I have been researching for months. The price was cheaper than other Furniture stores websites. Larry Bartolomei my sales person was very attentive while I was searching for my set in the store, helpful when asked questions about the product and explained everything to me on delivery expectations. Delivery was earlier than expected and went smoothly. I will be back to visit Larry @ Ashley for future furniture purchases!
Nikki Barton
Jul 05, 2023
Our recent experience with Eddie, our sales representative and Christopher, the store manager, made the process of buying bedroom furniture as painless as possible - even somewhat fun. Eddie raises the bar of customer service, making it difficult for any other sales rep to compete with him. He was personable, friendly, real, up-front and honest, NOT pushy at all, and extremely knowledgeable to answer all of our questions with confidence. He understood exactly what we needed and helped steer us in the right direction, being respectful of our situation and our time, and not wasting any moment we were there. He treated us like family, and made us feel so comfortable in what is usually a very awkward and stressful experience. I really hope this company takes care of him so we can continue going back to him for a very long time. Christopher also worked with Eddie, listening to our concerns about price vs quality to give us some really amazing deals, solutions, and back up plans if something doesn't quite work out. I am truly grateful for the service they both provided us with, and although we have not received our furniture yet, I feel assured that we will be well taken care of if we need anything in the future. I highly recommend this store, and these associates.
Amy Longtin
Jul 02, 2023
We had a great experience with Larry Bartolomei as our Sales person. He was patient as we made our decision and assisted my father with a wheelchair from car to couch we wanted and then back outside. He went above and beyond. Thank you so much Larry!
Christina Long
Jul 01, 2023
Excellent customer service and great prices.
Erica Lopez
Jul 01, 2023
Kirk helped us find the right mattress and took the time to show us samples and explain any questions we had. Thanks again!
Wanda Krajewski
Jul 01, 2023
Tai was excellent at showing us exactly the furniture we were looking for. He was knowledgeable and extremely professional.
Douglas Murphy
Jun 30, 2023
Dee was able to support all of my wants and gave me additional options that would work out with my specific needs
Lisa Thornton
Jun 29, 2023
Tai was excellent! He was very knowledgeable, helpful and very professional!
Christy Wilhite
Jun 29, 2023
I bought an Ashley brand mattress, and it is nothing at all like the demo one in the store. I let them know right away. The local store, the salesman Jason, and corporate have all refused to help me even though I just want an exchange. Their mattress is literally the worst mattress I have ever slept on in my life, and I was lied to when I bought it. Never buy from Ashley! They will rip you off.
Jason Uzee
Jun 27, 2023
Kirk was a great help! Pleasant to work with.
Sue Kerzner
Jun 25, 2023
Gregory S. Was a joy to work with. Very helpful
Donald Jones
Jun 25, 2023
Tai was very helpful and patient as my wife wandered over the entire store. Great prices and excellent customer service
kate parry
Jun 25, 2023
Tai was especially helpful in buying our sofa. He made a stress free and enjoyable experience and was very personable. I’m excited for my new sofa, good quality and exactly what we were looking for.
Janin Salgado
Jun 24, 2023
Bought an amazing quality mattress for a great price. Friendly employees and good variety. Highly recommend!Update: Had a hiccup with our mattress and the customer service, and concern was top notch! Joseph, Christopher, and all involved were amazing and attentive! Highly recommend Ashley!!!!
sebastian Sebastian
Jun 24, 2023
Mr kirt , facilitated my experience here. Will recommend to friends and family.
Shannon Mizelle
Jun 23, 2023
Kirk S was extremely helpful in helping my family chose furnishings for multiple rooms! Love Ashley’s quality.
Janice Caceres-Rivera
Jun 21, 2023
Wonderful selection of furniture and incredible customer service
Brandy Gonzalez
Jun 20, 2023
Kirk and Christopher are professional and give us a good service.
Lora Leggett
Jun 19, 2023
Was very pleasant experience. The sales associate was very helpful., and easy to talk with. Very friendly. I knew pretty much what I was looking for, but he was very good. Definitely will go back. Great customer service!!
Jane
Jun 19, 2023
We actually ordered patio furniture over the phone while driving. Christopher from the Melbourne store was superb!!! Very knowledgeable, answered all of our questions, all while having the patience of a saint. Great job Chris, Thank you for everything 😁
Dee S
Jun 19, 2023
My purchase was made via phone due to being out of state. We shopped our local store and called Melbournes Ashley. I was connected to sales agent Jason, whom was pleasant and eager to assist. He easily found the item to confirm its availability. Christopher the manager, was available to aid Jason with accommodations! I am very satisfied with the process we went thru over the phone, making the payment via email was simple. The receipt is in my email. Delivery will be complete in 2 days! I’ll let you know how that goes.
Kristin Dodson
Jun 18, 2023
Michael did a great job of showing us around. Very friendly and helpful!
Daniel Gay
Jun 17, 2023
Worth the drive from Viera for our new construction furniture needs. We had a very specific set of design needs to include custom piecing our own sectional reclining sofa for our theater room. Our sales person Tai did an excellent job of listening to our needs and showing us products that fit out lifestyle. Christopher (Store Manager) was able to jump in to resolve an issue when our when one of our selections was unexpectedly discontinued.
Karissa Hunter
Jun 15, 2023
I had an amazing experience at Ashley furniture! Eddie helped us find the perfect couch for our family. He exceeded my expectations for customer service, displayed a clear understanding of all the products and materials, and truly made us all feel like family! If I could give this location more stars I would. I will definitely be returning, and I encourage others to stop by and ask for Eddie.
debbie hall
Jun 15, 2023
Tai our salesman was excellent in helping us select a new bed. Christopher the store manager solved a bunch of problems as we searched for products that were immediately available. Thanks to both for such an enjoyable shopping experience!
Lily Soto
Jun 13, 2023
Customer service was awesome. I walked in talked to Larry told him what I’m looking for and when I need it.. He took me to the area that had the recliners but I didn’t see what I wanted but he looked on line sure enough they have it in the warehouse and they can deliver it sooner then the date I need!! Thank you Larry!!
Sarah Adams
Jun 12, 2023
This has been the worst experience ever. I am absolutely disappointed after being a 15yr customer of Ashley’s. Can’t get a simple mattress delivered. Originally ordered through the store for living room and mattress with an adjustable base and had issues with delivery driver and dispatch team. I cancelled original order due to lack of customer service and not able to deliver on a Saturday per many requests made. I ordered Just the mattress online and ordered everything else with two different stores. Then I receive an email that my Order was cancelled without contacting me. Tried customer support and they said the sales order number is not valid. Please save yourself the headache and don’t buy from Ashley’s until they get it together because this year isn’t it. Tried going to the local Melbourne store and spoke with two different friendly managers that took ownership and promised to call me back - I never received a call. The rep said they couldn’t give me a case number with customer support.
Akeila Reid
Jun 08, 2023
My sales rep was Eddie (Edwin). He was very knowledgable and helped me make decisions about my bedroom set and mattress. He was super transparent and informative about the prices. He did not hover. He gave me room to look at the furniture alone and let me come to him when I was ready.10/10 shopping experience because of him! I just feel bad that I cancelled my order because I no longer liked the bedroom set that I chose and wanted a different one instead. Lesson learned.
Stacey Applegate
Jun 07, 2023
Greg was amazing and extremely helpful...will definitely come back again!
Paul Charach
Jun 07, 2023
Sales people (Dee) were great delivery guys sucked and did not understand ENGLISH. Went to the store and the customer service rep Anna was able to help us out
Alexandra Montgomery
Jun 06, 2023
Eddie Diaz is a most wonderful salesperson to deal with. Very friendly; not pushy at all, which is most appreciated. He went above and beyond. He basically helped me redecorate the sofa vignette so that I could achieve the look I was going for. He moved end tables and lamps so that I could visually see the final product. All this with a smile and not once making me feel like I was imposing. Again all most appreciated which ended in me buying a room full of furniture.
Sunil Patankar
Jun 06, 2023
I can sum up my Sunday afternoon visit with my family to the Ashley's furniture in Melbourne Florida using famous line, 'water, water everywhere and not a drop to drink', in Samuel Taylor Coleridge's poem, 'The Rime of the Ancient Mariner'. There were several sales representatives in the store busy chatting in a group.Also, the prices of the sofas I was checking out were way above what appears in Ashley's furniture advertisem*nts.
Tom Smith
Jun 02, 2023
Went in to purchase a bed during the memorial day sale. Greeted at door by Eddie and exchanged hellos and pleasantries. Told him we would find him if we had questions. In most part he honored our request to free style it around the store. We did find a bed we liked and the wheeling and dealing started. I too like the game let's play numbers! Well when it was all settled (actually very quickly) we went to pay and set up delivery date and time. Note: get those comments down in writing as we got stiffed during the delivery. Ole Eddie confirmed that our old mattress would be removed from the house and they would dispose of it, but the box springs would be left outside of the house!!!! This simple promise/fictional statement/ wool over our eyes, call it what you may; allowed my wife and I to accept the $399 delivery charge on the bill. Well go forward to when the delivery occurs. Note, the delivery personnel were very professional and did a good job with installation but they would not take the old mattress nor even move it or the box springs outside of the house for the wife. The old bed components were left leaning against the bedroom wall for us to deal with when I got home from work, to a very unhappy wife if I may say! Yes you guessed it, ole Eddie is no where to be found... Won't return calls, isn't working today, his at lunch etc... Of course they have payment in full, why do they need to communicate with you any more? All I wanted to suggest to them was a $150 store credit to offset the cost of me taking my time to load these and drop them off at the dump. $399 for a 25 minute delivery is right pricey... Or I'm just in the wrong business! Other than Eddie selling us on total customer satisfaction from purchase to delivery it was crock of manure, the bed has been comfortable thus far one week in. So take it for what it's worth... They play game and will say anything to make a sell (used car salesman), you just have to play the game better than them. So get it in writing or walk out the door! Melbourne Florida Store.
DERICK HARRIS
Jun 02, 2023
The overall shopping experience was great. Tai our sales associate was very nice and professional and very helpful. He was available whenever we had questions yet he never seemed to be hovering or pushy. All the associates we interacted with were friendly and made us feel welcome. The manger was wonderful and even though they were having some computer issues they found a way to ensure that we could complete our purchase without having to wait around or return to the store. Overall great experience.
Tamala Sanders
Jun 01, 2023
My sales Person David was awesome very attentive and aware of the products. Will definitely recommend to others
Dave Hover
May 30, 2023
Sales staff was very knowledgeable of all furniture. Feel like I got a great deal on very nice furniture. With 72 month financing hard to beat.
Indar Singh
May 30, 2023
Totally satisfied with the customer care and service provided during my recent purchase
Marina Robison
May 27, 2023
Gregory Smith was super helpful and nice. Very professional, went above and beyond. He answered all of our questions. We we’re very happy with his service.
Deb G
May 25, 2023
They had exactly what I needed! Jeff was very informative and so helpful! The entire transaction was done in less than 20 mins. Delivery was available in 2 days!! We have purchased from Ashley before and have never been disappointed...
Rhonda Hines
May 25, 2023
The guys that came to deliver my living room set was very professional and nice they moved quickly got set up the stairs without damaging my walls great job
Boni Nettles
May 24, 2023
The Gentleman Jeff was very helpful and very friendly. Was not pushy. I will be back
Iris Padro
May 21, 2023
We had furnished our whole home with Ashley and we loved it. Our experience with sales Person Dee in Melbourne as been more that pleasant. She’s been making sure that not only the purchase was a great smooth process but also customer satisfaction with our re-selection on pieces that were not working as they should’ve. The store manager as also helped us tremendously to expedite and making quicker decisions making this process possible for us.
Kyle Beam
May 21, 2023
Went there to purchase a couch was told the couch 4800 for the size and layout I want 680 down per what the salesmen said. So I went home did som measuring came back to the store talked to a different sales person the couch is 3200 and 200 down I will go back to the store to name drop the salesmen that tried ripping off sade you can't trust anyone . Sad
Emily Brannon
May 16, 2023
Jason was excellent! Very helpful!
dawn lanie
May 14, 2023
Liked the furniture. Found something we will buy next weekend. Felt creepy having someone follow you through the store even though we said we were looking and not purchasing today
Monica Rivera
May 13, 2023
Excellent service! Personal was wonderful. Jeff Campbell understood what we wanted and were able to get it.
gousya baba
May 09, 2023
Why is it so hyped. I mean everywhere you see or go on social media they will brag about the brand but I personally don't think it's something that they have different or some really very very good quality ...
LEE ROMANO
May 09, 2023
Tom our salesman was very professional and handled everything!It was a wonderful shopping experience.
John Outland
May 09, 2023
Not impressed with the quality of the sofas. The decking is coming apart and the lounger frame is as well. We have only had the sofa for 3 years. The Protection plan they offer covered the lounger but not the decking (the main support of the sitting area) of the sofa.If this is the quality we can expect from Ashley's I can't envision ever buying from there again.
isis Perez
May 08, 2023
If I could give a place 0 stars I would, I have been having problems with this store since day one, I received broken couches and when I contacted corporate they sent me back to the store and then the store manager Chris had no idea what I was talking about.
Donovan Fraser
May 07, 2023
Spend $2000 on a bed and pay for an extended 5 year warranty and professional installation and the people the bed falls apart 1 year later and it turns out the people who they sent to install our bed didn’t install it right and didn’t even put all the parts together and drilled screws in sideways and stripped all of them and even broke drill bits and tools and left it inside our bed. No attempts to make anything right and it’s sad that they won’t stand by their mistakes and keep a customer. They have lost a customer for life. Purchased all of my furniture from this place but I will never walk into this place again and never recommend to anyone.
Lisa
May 05, 2023
We've always had great experiences at Ashley Furniture and this location was no different. All major pieces we've collected have been from them and they're always the ones we get the most compliments on. The furniture store is one of the few that seems to be able to create a comfy, modern yet classic feel to all their rooms and furniture. We just always end up coming back after searching tons of other stores. The prices are reasonable, the quality is good, the staff is always nice and helpful but not hovering. I mean what more could you want? We have no complaints and look forward to any future purchases being from them.
Overlord
May 05, 2023
Christopher and Tai were excellent and very professional. We will return in the near future. Thank you gentlemen!
taetae plays
May 04, 2023
Kaley was awesome today! Helped us out with everything we needed with a smile on her face! Definitely recommend. Her and her manager Christopher were wonderful!
Dina David
May 02, 2023
Jeff Campbell great service and would definitely be back
Marcy Riordan
Apr 30, 2023
Absolutely impressive service from Jason Zonnevylle. He was so. Attentive and gave us his undivided attention.
Paul Wren
Apr 30, 2023
New exactly what I wanted but had not sat down on the collection I was looking at online. So I walked in asked where the Altair collection was located and pointed in the direction. I told the sales man to follow me cause if I liked the look and feel of the sofa and chair I was ready to purchase and get going so he followed and I loved what I saw. So we walked directly back to the back desk and finished my sale and delivery information . I was in and out of the store in under 30 minutes. He said it was absolutely his fastest sale ever. Fun friendly fellow named John, he mentioned was a former firefighter which is always a respectable field of work to have been a part of. All in all I really enjoyed my shopping experience my delivery is set for this coming Friday and I am excited to have new living room furniture in my home.
Mario Aquino
Apr 30, 2023
Great experience! Salesman Jason Zonnevylle was very informative on items we wanted to buy. Transaction went very smooth and couldn't be more happy with my furniture and delivery service. Highly recommend him for anyone planning to shop at Ashley's Furniture..
Bob Rhine
Apr 30, 2023
Jason was the best of the best. I loved this guy and his demeanor was a breath of fresh air. I love this kid!!!!
Rj
Apr 30, 2023
Came into the store and Jason helped me find a couch, best customer service experience ever couldn’t have asked for anything more. Definitely recommend here the kindness they show is great
Jhonedi “Nedi” Quezada
Apr 30, 2023
When me and my wife were searching for a new bedroom set Jason really helped us out with picking one out. He was very knowledgeable and even got us a set that we weren't waiting months for! Thank you Jason!
Maddie Militello
Apr 30, 2023
Make sure you get Eddie to help you with your search. He’s extremely helpful and knowledgeable while knowing when to give you space and let you roam.
Rachel Fritzges
Apr 29, 2023
Christopher and kaylee did an amazing job helping me with picking a bed out and a sofa that meets my needs and my significant other’s needs. We went to badco*ck first and we didn’t find anything we liked so we went to Ashley’s and they helped us out!!! Definitely will be back for the base part of our bed soon!!!
regis scott
Apr 29, 2023
Salesman Jason was AWESOME! Explained everything completely!
Eileen Anderson
Apr 24, 2023
Jessica was very helpful. Not pushy. Let us tour the store.
Anastasia Savvidis
Apr 23, 2023
Well the stuff is so helpful I’m about to through up they don’t help there customers with nothing special when a customer wants to pick up the whole bedroom furniture wow boy I been living in Melbourne for 43 years I’ve seen furniture stores expand and still around doing great , my question is why Ashley stores closed through the years is it of luck of service or the rude to there customers well good luck with that attitude !!!
Marcia Helms
Apr 22, 2023
Helpful and informative. Thank you.
Dominic Kegley
Apr 18, 2023
David Venegas was an excellent sales rep!
Nanette Stine
Apr 18, 2023
Dee was very helpful.
Jeff Hart
Apr 16, 2023
Jessica was real nice to me and very helpful.....
Eyerib Lugo
Apr 14, 2023
(Translated by Google) Good service.(Original)Buen servicio.
Chris Rodrigues
Apr 13, 2023
Very good customer service. Dee was very helpful getting us setup with our new dinning room table!!!! Thank you for everything.
Marlene Nyquist
Apr 13, 2023
Steve greeted us when we walked through the door. Steve is very professional, friendly and not at all pushy. We purchased a full bedroom set, mattress and a rug. We will definitely call Steve at Ashley’s for future finishing needs. It’s all delivering next week!! Thanks Steve for meeting our needs!!
Cathy Rigby
Apr 13, 2023
I was greeted at the store by Steven. I basically told him I knew what I was looking for and where I might find additional furniture of the same type. He pointed me in the right direction. I was pleasantly surprised that he did not follow me around like a car salesman, and he actually asked me if he wanted if I wanted him to go around with me and I advise know that I would get him. So I could shop on my own at ease without someone hovering over me when I was ready he was most helpful now I await the delivery of my furniture and to see how that goes with the experience in store was wonderful.
Judy Jackson
Apr 10, 2023
Bought a chair that is a piece of junk! Missing stiching, seams across one arm, bunched fabric, uneven seams. I'd be embarrassed to have it in my living room.
Jeff Williams
Apr 08, 2023
Couldn't get consistent answer on matress pad that was ordered months ago.They said they would check other scores and never did. I drove 50 miles round trip to find out pad wasn't there. Manager said he would check other stores. The next day they called and said they had to cancel order for the pad (that was highly recommended pre purchase of over $8,000 worth of furniture. No follow up. Salesman never returned calls. I would NEVER recommend this store not for being out of a product but not following through on anything they said. We will get our sectional and other 4 bedrooms furnished anywhere but this store. Acting manager is a joke. I would give zero stars but it won't post without at least 1 star.Jeff Williams
Linda Carmigiano
Apr 08, 2023
The salesman was so helpful and the delivery men were great!
Casandra Camacho
Apr 07, 2023
Thanks to Eddie we had an amazing shopping experience. While mistakes were made by corporate, the Melbourne location staff and Eddie did everything to correct it and we would recommend to shop with Eddie 😊
Tom r
Apr 07, 2023
The young men were polite, quick & efficient. Perfect! They assembled our Kitchen table/chairs and took all the packing materials with them. Thank you
Penny Amundson
Apr 07, 2023
Coffee table arrived yesterday. Covered in styrofoam beads, what a mess. The legs are wrong on it, have 3 of one type and one of another type (need 2 of each). Called the store, told they will put in a “case”. I should wait 4 days and hopefully they will contact me with what they are going to do. So now I have a mess in my house and an unusable table with no resolution.
Christal Taylor
Apr 07, 2023
Jason is our rep and has provided excellent service. While he was out on vacation Kimberly assisted us and she was just as great!
Christopher Hart
Apr 04, 2023
The store sells garbage particleboard furniture that doesn't last a few weeks. The installers are quick and sloppy. They carelessly drill and tear up the surface. You will be left with an expensive, defective, and cheap product. DON'T panic though! If you report the issue, they will walk you through the repair process:1. they will start a claim to have someone else contact you by email in the next few days.2. that person will request photos of the damage to process if they feel it's worth their time.3. They will schedule an in-person inspection to determine if they can repair/replace the furniture.4. IF they decide they can do something about it, they will schedule that appointment.This is designed to be cumbersome for the customer. Save your money, and shop somewhere else.You can get the same quality on Amazon if you are dead set on buying particleboard garbage. Better support there too.
Robin Panicola
Apr 04, 2023
Our experience with Christopher and Dee today was great! They were able to address our needs and keep us as customers as opposed to us going next door to Baers furniture. Melbourne Florida.
AUTO
Apr 03, 2023
Stay away from this company. In the store they will tell you whatever you want to hear to make the sell. Then when your brand new stuff shows up damaged, they told me not to worry about it they’ll make it right. Now they want to send out stuff to repair something brand new, I told them no I don’t want it if that’s the case. Their answer was because I didn’t refuse it the day it was delivered I’m stuck with it now. One of their corporate office staff told me they’d get it replaced that they understood I didn’t want to pay 2k for something that showed up damaged. 2 weeks later someone else calls and tells me I’m out of luck. In the future I’ll go to Rooms 2 Go and save myself all of this. They’ll never get another penny of my business
Michele Malik
Mar 26, 2023
Kimberly is really good sweet I really has a great experience… Then I received the furniture without an item they NEVER called or anything to let me know about my item
Anthony Tarallo
Mar 20, 2023
Eddie was amazing. Outstanding customer support and didn’t follow us all over the place. He allowed us to just shop and be in the area if we had questions
Khalil Aqqad
Mar 20, 2023
DO NOT SHOP HERENot even worthy of 1 star. I HIGHLY recommend you AVOID this company. Once you swipe your card, you mean nothing to this company. If you look at other reviews you’ll see plenty of other individuals with the same issue. Orders greeting cancelled without notification of any kind, funds getting misplaced, incorrect items arriving, no calls or updates, whatever you do DO NOT SHOP HERE.But if you don’t decide to heed my warnings, at least make sure you work with Eddie. Because when your order gets messed up, and trust me.. IT WILL, he will at least do his best to get it corrected. Expect to deal with Ashley’s for the next few months after your furniture is ordered. It’s almost like rewatching the walking dead, excitement at first, then wondering to yourself “when will this ever end”.
Jill
Mar 19, 2023
We just had a lovely experience at Ashley furniture working with Jessica. She was very professional and thoroughly knowledgeable about the item we were purchasing. Jessica made the entire experience very easy and enjoyable, and further communicated with us throughout the entire process. Thank you Jessica! You are an absolute asset to Ashley Furniture!
Oksana M
Mar 15, 2023
Ashley Homestore in Melbourne Florida is very pleasant to shop at! With Jeff’s help I quickly found sofa that fits my living room. Thank you, Jeff Jeff!
Michael Maier
Mar 15, 2023
Broken and poorly repaired furniture attempted to be passed of as new. Stripped out screws on all the chairs. Was told by sales manager that I would be contacted by management regarding the issue. Glad I didn't hold my breath. They place zero value on your time and only try to placate or stonewall you into submission. Customer service and delivery services are outsourced. Customer service works from home with TVs blasting in the background. Deliver service did not speak English and required me to make the claim of obviously damaged and repaired furniture. Don't be stupid like me and sign up for this horrible service experience for a 3rd time (stained kitchen table in 06, 3 deliveries of a couch and loveseat before accepting a damaged loveseat with a technician repair) and now this. Go anywhere else.Update: “new server” delivered with the same problem. Luckily they had a second one on the truck. Problem with that one being warped and rocks back and forth approximately 6 inches. Refused both so I guess we’ll be into week 3 will no resolution. Stand by my original post. Save yourself the headache and go ANYWHERE else.
Jenna Baiamonte
Mar 15, 2023
sales rep jessica and store manager chris helped resolve every problem that came up w my furniture purchase. they were both so accommodating and not at all pushy. especially jessica was so so nice and down to earth, you could tell she actually cared about customers instead of just trying to make a sale. the prices were better than other stores (they also did price matching) and they helped w financing options and getting a quick delivery. overall a great experience compared to other furniture stores.
Stacie Hart Sidwell
Mar 14, 2023
07/22/2023. At this point we have requested a full refund- filed a complaint with the Better Business Bureau and requested the FURNITURE BE PICKED UP. Photos are of the exchanged sofa from May of 2023. Delivered damaged, Ashley is not willing to give us a new sofa. The fabric is stretching/ shedding and pieces of the couch are broken and poking through the back.07/08/2023 Now over a year trying to resolve quality issues with defective furniture we purchased. Unfortunately the ball has been dropped again- we did resolve the issue with our original purchase and was able to exchange the furniture for new. With the delivery we were rushed because the drivers were running extremely late. It was very difficult to communicate to the delivery crew, they did not speak English. They showed us the schedule on the phone showing they were behind schedule and had to go. We were also supposed to have the defective furniture picked up the day before and no one called. We assumed the delivery people were taking it. A call had to be made to the store manager who resolved the pick up of the exchange. We did not have a place to store it. We had to unwrap the second sofa and put it in the bedroom ourselves. After inspecting the new furniture, there was a rip in the arm of the Queen sofa sleeper, made by the razor knife- and one of the springs on the back side is flexing in the fabric every time the sofa is sat in. Eventually going to puncture the fabric. The local store we purchased from and customer service was immediately contacted and it took weeks to get a response. We had to file another claim through customer service. A technician came out and said he was going to order a new arm- and repair the brand new sofa. We were notified via voicemail while we were out of the country (24hours before the technician will be arriving next day) we had no phone service- on a cruise. Once we returned, we called to reschedule and no return call from technician- or from customer service. I called on July 4th 2023 and scheduled for July 8th 2023 and when we did not receive a call to confirm the repair appointment- I called customer service. They said the appointment was cancelled and that the part needed to be ordered again. No one from the store, repair company or customer service called to let us know the appointment was cancelled and we rearranged our schedule to make sure we were available. The hours spent trying to resolve this matter is ridiculous and we live about 45 minutes from the store and have made several trips there to handle in person with still no resolve.The new furniture is already wearing, shedding and the quality is disappointing. It will not last! I requested a new sofa since it was damaged at delivery and they are wanting to repair it only. We furnished most of our home with Ashley spending a large amount in total. There is little to no service after the sale.We will no longer be purchasing from Ashley - the difficulty of trying to communicate at a store level and to customer service alone has be too challenging with no resolve. When you call the store phone number it is never answered and customer service is no help with no management to speak to.Original post : Thank you so much to our sales consultant Tom, and Christopher, the new store manager. We appreciate all of your help with our existing and new furniture purchases. We will continue to make this location our store of choice. Both are very knowledgeable and professional, thank you again for all your help.
Rick Barnes
Mar 08, 2023
The leather couches we purchased were very uncomfortable and did not hold up after 5 years. It took about 4 deliveries to get the couches because we would not accept them, they showed signs of damage every time. Ashley's finally said they would repair the last damaged delivery. In addition, the leather was very cheap, didn't look or feel real in certain places that were supposed to be genuine leather. The leather was also easily torn, and started losing the color/dye. We will not ever buy furniture from Ashley's West Melbourne.
Pastor Anthony Davis
Mar 06, 2023
The salesman Larry was very nice to work with.
Joseph Kelly
Mar 05, 2023
My 11 year old son and I visited on a busy Sunday and were lucky to have Tom Schmidt as our sales professional. Tom was friendly, knowledgeable, and very patient. He answered all our questions and performed an excellent presentation. Tom and this store will be our first stop for all our future furniture needs.
S L
Mar 03, 2023
Just received my new couch yesterday. Tonight the arm broke off! I thought for $1200 I would receive quality. Will call customer service in the morning and request they pick up their piece of junk. Unbelievable! May need to call my credit card company and request a charge back if Ashley doesn’t issue a refund or credit. What happened to quality?UPDATE TO MY REVIEW: After extensive communication with the store manager Christopher and Ashley customer service I believe the issue is solved. Ashley will replace my damaged couch with a different brand (I paid the difference). I had also purchased a recliner in which I was waiting for. Both items are to be delivered on March 21st. As I had mentioned, I had purchased furniture from Ashley Furniture for over 20 years and this was the first unfortunate experience. That being said I look forward to the replacement to be delivered and all is well.
Renee Odoms
Feb 28, 2023
Jason was very helpful. He gave me time to figure out which headboard I wanted and let me go from there. Thank you for your time.
John Barreiros
Feb 27, 2023
The buying process was very easy from my sales person Gregory Smith highly.
Mary Sipe
Feb 21, 2023
Have loved Ashley furniture, but my experience this time with this store has been terrible. I ordered an entertainment center in early Nov. It was delivered two weeks later with damage. I sent it back and didnt hear anything from Ashley. After Thanksgiving I called and was told they would deliver a new one in a few weeks. Nothing. Called again and was told whoever I spoke to put the order in wrong and they would correct it. A few more weeks goes by and nothing. I go into the store (30 min away) and ask for a manager, who is too busy to see me (there is hardly anyone in the store). A nice clerk in the back says she'll get it delivered by Feb 8. Feb 8 comes and goes. Went in Feb 17 and again, the manager is too busy! The office manager, very sweet, says she'll take care of it and call me later in the day. Nothing! Nothing! Nothing! The lack of communication is ridiculous in this age. So my money and time has been tied up for almost three months with not so much as an apology, a true customer service call or any product to show for it.
Sara Owen
Feb 21, 2023
Sales Consultant Steven and Store Manager Christopher we an absolute pleasure to work with! Their patience and outgoing personalities made purchasing for our 2 bedrooms a breeze even on a Holiday. Staying late to finalize our sale and makes me so happy to make another purchase with Ashley Furniture! Can’t wait for our delivery.
Collin Derby
Feb 19, 2023
Jason, JC and Christopher were super helpful and friendly helping us find a living room set for our new place!
JANE QUADY
Feb 18, 2023
Steven was an excellent help to us. So knowledgeable and so nice and very professional!!! Thank you!!!!!!!
Siva Rowe
Feb 18, 2023
Wow!! Steven went over and beyond to help me out! I’m moving places and he was extremely helpful and made sure I got exactly what I asked for. Thank you Steven!
Catherine Key
Feb 18, 2023
Had a wonderful experience at Ashley's, would highly recommend. Steven was the one that helped me pick out my living room and talked me into a new mattress with my husband! Can't wait for my order thank you so much!
Michael Greaves
Feb 17, 2023
Very good experience. Eddie and Jeff took care of me, from start to finish. Really like the furniture I ended up purchasing. Thanks.
Amanda Canard
Feb 16, 2023
CAME IN LOOKING FLR A BED AND WAS GREETED BY JESSICA AND SHE DID A WONDERFUL JOB AND THE STORE MANAGER CHRISTOPHER HELP WITH THE PROCESS AND WAS EXTREMELY HELPFUL AND VERY NICE.
John Loucks
Feb 15, 2023
Easy to find what we wanted and purchase.
Shaye Elmer
Feb 14, 2023
Had a wonderful experience with getting my furniture! Steven was great and made the process more enjoyable!
sheena smith
Feb 13, 2023
Never ever ever againFrom Humberto to Tom to Ana to the blonde at customer service. They lack integrity, customer service skills and so much more than that. Dee was amazing great customer service and she wasn't even involved in my issues she spoke to me with grace and compassion.
David Reyes
Feb 12, 2023
Super great service from David!! Made it a pleasure. Loved that he had my previous choices in a notepad to help me remember. Loved that! Will return!
Donna Houghteling
Feb 12, 2023
With the help of Steven, I was able to find the piece I needed to complete my living room. The staff were all friendly and Steven was very helpful, respectful, and efficient. Thank you.
Emilee Hartley
Feb 11, 2023
We purchased the Kestrel couch. The delivery went great and was delivered on the scheduled date during the window they provided. The delivery guys were awesome and went above and beyond to help us. I will definitely look at Ashley for future furniture purchases because the process went so smoothly.
Bob & Paulette Estok
Feb 08, 2023
Found just what we were looking for. Kimberly, the sales assistant was very helpful and and treated us with care and respect.
Tracey Howarth
Feb 05, 2023
Steve did a great job negotiating on our behalf. We would definitely come back and do business with him.
Jennifer Bryfczynski
Feb 02, 2023
We had Kim as our sales associate and she was so sweet and helpful! I ended up needing to exchange a piece as it was too large for my room and Kim along with the staff was so understanding and nice. Had no issues at all! We will definitely continue using this store for our home furnishings!
Carl Genaro
Feb 02, 2023
Two weeks ago, we purchased an additional piece of Ashley furniture to match our other dining room furniture. We visited our local showroom in Melbourne, Fl. We bought the piece of furniture, to be delivered the following Thursday. As soon as it was delivered, started 2 weeks of hell . The cabinet we ordered was a light green color, and wat was delivered was battleship gray. We immediately called customer service, opened a case to resolve this. To skip aead, after wee and half, and 6 visits to the store, without any return calls, we still have a piece of furniture in our home in a box waiting on their decision. What we have found, the showroom piece is an obsolete color, so others that order like we did will only receive what they didn't order. So far no one has returned any call and shows no interest in resolving. Obviously beware of this company.: Update, Christopher the store manager was able to solve our problem,we exchanged our shipped item the wrong color, and got the one from the showroom that you couldn't get anymore. Many thanks to the store level,for he corrected our problem. He was very helpful. It turns out as I a very impatient, the store level has more concere than corporate. Thank you Christopher for your resolve. We will remain a customer and plan to purchase more from you
Joel E
Jan 29, 2023
Worst customer service my sofa is not even a month old two technicians came out one made it worse wrote he fixed it but only fixed one part that had to be sewedMy sofa is being put together by pieces one piece is coming tomorrowBut the worst is how two people spoke to my wife , all we want is to exchangeI was told sell sofa it’s no big dealEtc. I will report to BBB . I will go on every website to write my reviews. No one cares to help the customer taking technicians word when they made it worse.
John Massa
Jan 26, 2023
Good sales men
Jane Jezard
Jan 23, 2023
Helpful staff, lots of ideas for layouts. Just looking for now.
Myrienne Joseph
Jan 19, 2023
Jeffery was amazing!!
Tanya Scott
Jan 18, 2023
Absolutely the best place Please go see Store Manager Christopher made it seamless and hassle free
JDnGlenda Mascolo
Jan 16, 2023
Tom and Store Manager Christopher helped me resolve a problem I had with a previous manager and also was able to help me find the perfect sectional!! Outstanding service, friendly and helpful!! Thank you for everything!!
Debra Valliere
Jan 15, 2023
Beautiful, quality furniture!
Precious Memories
Jan 11, 2023
Excellent service. Upon arrival I was greeted by Dee, one of the sales rep. She was very knowledgeable about every item I asked her about. She did not hover over us but she was within eyesight if we needed her, which is a plus for me. The transaction went very smooth and I am happy with my purchase and the service I received.
Nicole
Jan 10, 2023
Steven is great to work with! Helped us find what we needed.
Erika Benitez Rosario
Jan 06, 2023
Came in to the store and was help by Michael and the store manager Christopher and they were extremely nice and Patiance. Will be coming back.
Meredith Luther
Dec 28, 2022
My husband and I had a great experience in the store. Our salesman was great and the process was quick. However, when I got home I noticed that we were charged twice for the couch. I called the store and the lady in customer service told me that I would have to drive all the way back in to the store to get the duplicate charge taken off. The next day I went in the store expecting them to apologize for the inconvenience of time/money spent going back to the store. Maybe offer something… but nothing. In fact, I almost felt like I was inconveniencing the ladies behind the counter who had to get up to have me sign the receipt. I’m sure hoping we like the furniture because the customer service we received was a disappointment.
Dr. Stephen A Salaka
Dec 26, 2022
15 minutes looking for couches and NO one came to help us.
Kim Steinman
Dec 13, 2022
Furniture atmosphere seems a bit on the dark fabric side wanted lighter brighter non traditional
Brandon B
Dec 07, 2022
Dropped off new recliner for my grandma who’s getting knee surgery but wouldn’t take her old one out of her tiny trailer living room for her…
Margaret Hillhouse
Dec 04, 2022
It was awesome! No pressure, was able to take our time. Mike was amazing!
Shasta Sirju
Dec 03, 2022
5 star service! Make sure you see Eddie or Daniel. They will make sure to help you out with everything you need.
Kurt Schmidt
Dec 02, 2022
Worked with Jeff, He was helpful, knowledgeable and receptive to whatI was looking for to have in my house.
Alayna
Dec 01, 2022
I recently bought a couch through the store for delivery and set up. When it was time for the couch to get to my apartment there was a big brown stain on it and they asked if I still wanted it. I told them of course not it’s supposed to be a brand new couch. So weeks later my replacement couch came for delivery/ set up. The couch was brought up with no legs and the delivery guys had no idea where they were. I spoke with customer service and was told I’d get the legs for my couch in 7-10 business days. However I did not receive the legs for my couch until 3 months later. This whole process was very frustrating and I will not be placing a delivery order from this store again.
Eric E
Nov 28, 2022
Horrible Horrible Horrible. Everything was fine until they called and left me a voicemail at 10:13 am saying call by 2 pm or we will move your delivery date. Of course people work. They then canceled my delivery because I called them at 2:45. Tried calling the store where I got the fifth degree asking to speak with Randy the store manager. After I had to explain my situation again to the person screening his calls I was put on permashold then hung up on. I then called the customer service center back to cancel the order and they said I would lose the tax I paid on the purchase. Wow! He then couldn’t even tell me how much the order was as he could not find the receipt. Took 2 hours of my time to end up frustrated and with no answers. Btw this was a 5k order.
Hayley Coniglio
Nov 27, 2022
Eddie was our salesman and he was awesome! Highly recommend
Nish R
Nov 26, 2022
When I walked into the store, I told the individual at the front I was looking for bedroom sets, they directed me to where they were and just let me shop!It was very nice to not be bombarded, once I found the right bedroom set, Steven came over to help. He was so friendly, and was listening to all my requests! I walked out with my bedroom set, a great price, and a smile!I even realized I need a couch, and going back today to find one!
James K Sweeney
Nov 26, 2022
Charged me 62 dollars to much ?
Diane Pomposello
Nov 25, 2022
Arjun was a great salesperson. It was like shopping with a family member, but in a good way. Not pushy, worked with us, and a nice guy. Will definitely buy again from Ashley furniture.
Deborah F
Nov 25, 2022
Mike was very accommodating and personable. He found the recliner of my Dad's choice. Quickly sealed the deal with no problems. Very efficient.
sean mulvaney
Nov 25, 2022
Great selection of furniture very happy with the sales today, salesman was awesome!!
Robyn Clark
Nov 19, 2022
We had a wonderful experience at Ashley's Furniture Store on 192 in West Melbourne, Florida. My husband is 6'7" an it is very hard to find furniture to fit him perfectly & without costing a arm & a leg, but with our Sales Rep. ( Dee ) she helped us two different days to find the perfect set. She is not a pushy salesperson either, She's Amazing, very friendly & funny all at the same time! Thank you for having her on your team! Everyone who we have had contact with involving this process has been very professional & kind!Thank you, the Clark's.
Danielle Tapley
Nov 19, 2022
Buying from Ashley's Furniture has literally been the WORST experience I have ever had. Their customer service is horrible. They sold us an item that they DIDNT EVEN HAVE AVAILABLE!!! Not even once did they attempt to make the situation right and then refused to refund our money for their mistake. I HIGHLY suggestion shopping anywhere else but here for your furniture!!
Eden Healy
Nov 18, 2022
Eddie D took care of us and we couldn't have been more please and happy of how simple and smooth he made the process of looking for the RIGHT couch for us. We told him the exact size we were looking for and showed us ALL our options. He was very nice and had a great personality we will be coming to Eddie for all our furniture needs in the future! Thanks again Eddie!!!!
James Nirenberg
Nov 18, 2022
Great service amd selection. A lot of expensive items but Dee still did a great job as our sales person.
Erin McKean
Nov 13, 2022
5 stars for Eddie D.!Although we didnt end up getting anything at this store, Eddie greeted us immediately and was quick to show us what we were in the market for. One of the first furniture salesman that didnt push us to get something we didnt want. If we are looking for anything else in the future, we will stop in and see him for help.Thanks Eddie!
Jeff Schoneck
Nov 07, 2022
Most horrible experience I have ever had. Went to Ashley Furniture at W. New Haven Ave. in Melbourne FL. Took in a copy of sectional sofa we wanted, color, sides we needed sofa and chaise. 1st attempt got color and sides wrong. 2nd attempt color still wrong, 3rd attempt now completely wrong set. We will be cancelling our order today. We have tried really hard not to get upset but this is really beyond making small mistake. Like I said we had gone on line pick out exactly what we wanted, we just wanted to see it in person to make sure it was what it showed on line. (which they did not have it in the store). I kept telling the salesman we needed brown or tan since we have a recliner that is brown. He kept showing us different colors that did not offer brown or tan. Also, kept telling him several time the direction we need the furniture again he kept showing us ones that didn't go in that direction. We finally decided to go ahead and go with what we picked on line. Thought it would be easy. Since we had already done all the work picking out color & sides we needed etc., nope, he kept putting in the incorrect number, couldn't put in the number that was one line. I at one point had to get my phone out to help him calculate the discount amount because he kept coming up with wrong amount. Like I said we have been really patient through all of the mistakes but to receive my receipt in my email this morning and to now see its a completely different set and it's not even a sectional it's a leather sofa and love seat. We want a earth tone sectional with sofa, chaise and ottoman. So we're done.
MaryBeth Bickel
Oct 30, 2022
Up their prices too much, shop around.
adonis calzadilla
Oct 27, 2022
(Translated by Google) I bought a mattress in this store worth 1800 dollars and in less than 4 months you can no longer sleep on it, it sinks in the center like a hammock, I have been to the store several times in addition to calling them and I still have not received a response In this regard, at the time they sold it to me they said that the product had a 10-year guarantee, I also bought an adjustable base with them that does not work well either(Original)Compre un colchón en esta tienda por valor de 1800 dólares y en menos de 4 meses ya no se puede dormir en el ,se hunde en el centro como una amaca, he estado en varias ocasiones en la tienda además de llamarlos y aún no recibí respuesta al respecto , en el momento en que me lo vendieron decían que el producto tenía 10 años de garantía,además compre con ellos una base ajustable que tampoco funciona bien
Ellen
Oct 27, 2022
Very limited in store selection of recliners. When I asked how I could see the recliners listed on their website, the salesperson told me to drive to Orlando and look in that store. He was not interested in working with me at all.
Susan Wier
Oct 25, 2022
We walked in greeted by Dee and she directed us to everything we were looking for. We will highly recommend Ashley Furniture!
Kimberly Butler
Oct 22, 2022
David was wonderful! Wish I had ordered directly from the Melbourne Ashleys store to begin with instead of just going online. What a nightmare that has been ordering from One Stop Bedrooms who is a vendor for Ashleys. Not ever again! Calling my Melbourne store or physically going in to the store for my next purchase. Thank you, David!!!
Jason Ferrer
Oct 15, 2022
Awful team that only cares about getting their money and commission. I first ordered a desk and then they send the wrong one and I had to bring it back and reorder the correct desk. I also had a bedroom set along with my order and on the day they delivered my bed the technicians installed my bed incorrectly and majority of the legs broke because of it. Then I went from July to now with a broken bed. They have sent the same lazy technician to “fix” my bed. They make no accommodation and keep sending lazy people. I can’t even get my money back to pay for assembly when they themselves failed or return it the item. Awful customer service when I call the store, or their customer service line.
Donald Stevens
Oct 01, 2022
Great friendly service. Good prices
margarita bravo
Sep 24, 2022
Great customer service!!!David was very helpful
Pam O'Neill
Sep 18, 2022
First off, we weren't inundated right when we walked in by an over zealous sales person. The young lady who spoke to us said she was there if we had questions, but to take our time looking around. Her name was Dee and she was very helpful!
Amanda “Mandy_diaz” Diaz
Sep 12, 2022
Cheap furniture
Russelle Walls
Sep 08, 2022
Lisa has been helpful meeting our needs and expectations with our purchases. She explains clearly about the furnitures, protection, delivery and other info.
Linda Kirschbaum
Sep 08, 2022
Cancelled my order. Salesman was great but customer service HA!! GOOD LUCK REACHING THEM
Jeania Wells
Sep 07, 2022
Edit*** the delivery has been a nightmare! Today now marks our 3rd delivery attempt...guess what, still incorrect. The workers are putting another order in to see if it can be corrected. We have another order to correct previous issues scheduled for another day so at this point we are on at least 5 attempts to make it right. This is giving me major anxiety. The buying part was great but the after is enough for me to say I do not recommend at all.Loved our experience here! Steve was our guide as we shopped and was aware of the horrible experience we had just had at rooms to go down the street and had every intention of making it far from that. Steve was patient and not pushy and also checked in on us often enough to make it comfortable. Everything was in stock and priced competitively. We look forward to our delivery in a few days. We recommend Ashley's in Melbourne to everyone now.
Teresa M
Sep 03, 2022
Purchased a sectional from Ashleys that was delivered damaged. Made claim same day of delivery, and was told I would be gotten back to in 72 hours to resolve. It is over a week later - made several phone calls and have been been given lip service and disconnected twice. Ashley's customer service is the absolute worst. Will be returning the couch and purchase elsewhere.
Angela Mainhart
Aug 28, 2022
Derrick is a true professional. He is kind and easy to work with. We have been back and purchased from this location twice. I’m sure we will be back again. Sectional was delivered with small tear, but true to their word, a repair man came out and fixed the damage. An easy experience from start to finish as promised.
Rjbb Photography
Aug 21, 2022
Dee was great! She let us figure out what we wanted and answered all of our questions when we were ready to chat. Loved working with her.
Richie Rich
Aug 21, 2022
Incompetent employees in the delivery & dispatch department! Lack of organization with making sure the products are actually loaded on the truck. The store salesperson was nice until there was a delivery issue then no one seems to be able to resolve the situation!
Gina Tagye
Aug 20, 2022
I really do t like sales people following me around. Would have been a five star otherwise.
Alexandra Savoie
Aug 17, 2022
Customer service and experience terrible. My family purchased 3 rooms of furniture from Ashley's only to end up returning it all. It's a lot to read through, but they have a lot of things that they need to figure out, as no one should have to go through multiple rounds of this. We all work in customer service and understand mistakes happen, but this was way too many to accept and not enough done to rectify situations.1st Round - Bedroom dresser was delivered with a large mark, that they had covered up with a shipping tag, hoping that we would not notice. The corner of the sectional was the only piece delivered and was covered in black scuff marks, looking like it had fallen off the truck more than once. Delivery men did not speak any English making it extremely difficult to communicate these issues.2nd - Gave them the option to switch out the bedroom dresser and the initial piece from sectional and deliver rest of couch. When the rest of couch was delivered it was damaged and dented on every piece as well. Worse condition then if we picked it up at a garage sale.3rd - Decided to obtain a refund for the dining room set (delayed until Sept) due to these experiences and give them one more chance to deliver an undamaged couch (didn't want to start refurnishing the whole house again), until the salesman had thought we had left the store and was bragging to someone else that he still would receive $600 commission on the return of the table, since we kept the couch. At this time, we decided to obtain a refund for the couch as well.FINAL - Couch was scheduled to be picked up. Delivery drivers managed to scuff up every wall they walked by taking the furniture out of the house and denting through a painting we had hanging. Also, saw a bug on the wall that the driver decided to smash with hat leaving another mark.Luckily, we ended up going elsewhere and had a much better experience, with no issues!
Alex-Ann Green
Aug 16, 2022
This has been the worst purchasing experience I have had in a long time. From rude employees to inept delivery. Lack of communication is evidently a huge problem for this store. 3 times my order was scheduled for delivery. I waited, they came and had to leave because it could not be put together. The last team left it at my house in an unusable fashion. I spoke to the delivery team who apparently can't do anything to fix the situation and I spoke to the store. Kayla at the store was rude enough to tell me "she did not tell me to buy the item". She was to put me through to the manager and decided instead to hang up. The manager ended up coming to my house on a Sunday to finish setup and it has been 2 weeks since then and I still cannot hear from him to resolve a missing component or what my recourse will be. If I don't call nobody calls and if he's not there no other managers can handle this situation. This is ridiculous. Service training and recovery needs to be instituted. Communication processes need to be addressed. Not even the central customer service is able to help or communicate with the store to reach a resolution.
Dominique Robin
Aug 13, 2022
Today our new chaise sleeper combination arrived and I couldn’t be happier! Please go see Stephen at this location, he has a great eye, listens and can put together what you’re looking for with what is practical. He saw we had a big family with lots of little, combined what we wanted and we ended up with a beautiful piece of furniture! He’s why we bought from Ashley’s!
Randi Ference
Aug 09, 2022
Do not order from here! I've purchased a few pieces of furniture over the years with no incident. But I recently purchased a couch on their website and was delivered the wrong couch. After calling several times I was told someone would contact me in 48 hours. Then was told 72 hours I would be contacted. Then after 4 days I was told it would be a week til someone contacted me. Now it has been a week and still no contact. After calling and being hung up on 2 times, then waiting on hold for 40 minutes I'm told someone will pick up my couch in 3-5 business days and no time frame when the couch I actually ordered would be arriving. This is totally unacceptable. I will never order anything else from this store ever again..
Tim Janka
Jul 31, 2022
Ashley Home Store in Melbourne was and is great. Our salesman Eddie was great. Furniture is great. Go there and ask for Eddie.
asmr only
Jul 19, 2022
I ordered a couch from here via the online store. It took two weeks to be able to receive it, but the day finally came. The doorbell rang and I got dressed and went outside. They had an enterprise truck and the back was open, but didn't see any of my items on the porch.I went over to him and asked where my items were, he told me that he doesn't speak English, and I tried to explain that I need my package. He just shook his head, got into the truck and drove off in front of me.I was so confused, and I wasn't even sure if that was my delivery for my couch, so I contacted via chat and local store number and they both said that they tried to deliver it, but couldn't. That's when I knew it really was Ashley Furniture delivering.The worker literally took my package and drove off in front of me. I get no help and told that they need to reschedule my delivery.I'm now attempting to get a refund, as if this is the treatment I get, the product may be just as bad as their customer service and I don't want to risk it.
Angela Salas
Jul 16, 2022
(Translated by Google) Very kind the person who attended us.👍(Original)Muy amable la persona que nos atendió.👍
Rhea Clarke
Jul 11, 2022
It was a great experience walking through Ashley's getting ideas for rooms and maybe a purchase. Some crazy green hanging item caught my eye and I figured the grinch left behind his scarf and vest.
Mark K.
Jul 10, 2022
Christian and Lawrence were instrumental in making my purchase experience at Ashley's a positive one. After I received the wrong item in a direct shipment, they quickly corrected the purchase and the desired products are on the way ⭐⭐⭐⭐⭐
jjstinger1
Jul 07, 2022
Buyer beware, we ordered a dining room set 9 months ago, in October of 2021 and told we would recieve around March/April, here it is July 2022 and no furniture. You die on hold for over an hour at a time each time you call to only be told something different every time and from somewhere other than the Melbourne store, people on the phone are terribly rude and most times after waiting an hour or more on hold the phone hangs up on you. Got a call from a rude individual demanding our card again saying since it's been so long they need to run the card again and told if we don't provide the card number by 2 pm they will cancel our order, called back to give the card number to be told there is no request to run the card again in the notes and we will get a confirmation call the next day to schedule a delivery time, set delivery day and time, day came and went, no furniture. Called yet again to be told they cancelled our delivery cause they didnt run the card again. Absolute horrible customer service and it seems they don't need your business. We will be going to the physical store in a couple days to get our deposit back and go somewhere else who wants to do business. Plenty of other furniture stores around.
Kelly B.
Jul 06, 2022
Going into the store and shopping was the only good part about this while experience. The customer service for the vender they use to drop off the furniture is awful. Both times they delivered a broken bedframe with miss hardware. We asked them before they make a second attempt to deliver the bedframe if they can inspect it before delivery. Well needless to say they didn't and then got upset at us because we refused the bedframe for the second time. Kept the mattress but asked for a refund of the bedframe we purchased. Ashley needs a new delivery company because these people are horrible.
Cody Spaur
Jul 06, 2022
Worse experience I've had out of ordering furniture from 5 different companies. They delivered the table with no hardware, left it it unassembled in my living room for a month. They've come back out twice now with no hardware to put it together. Get your s**t together.
Alyssa Pautauros
Jul 05, 2022
Save your time and don’t get delivery service from these guys. They WILL inconvenience you. We ordered a kitchen table and they no showed the first day and didn’t even give us a call to tell us that…. After us calling them first they said it didn’t make it in the truck that morning. They rescheduled for the next day and was a no show as well, only to call us two hours past our delivery window to say they were in front of the house. When my husband went back to our house to meet them 2 minutes later, they had left already saying they passed their 15 minute wait period. Terrible communication. We ended up cancelling our order.
A P
Jun 29, 2022
Would give zero if I could. Do not come here unless you want them to steal your money. Terrible experience immediately after purchase. When I purchased a full bedroom room set, I requested a Saturday delivery date and was told no problem. I find out about a week later that they can't deliver on Saturdays. Never heard of a furniture store having this issue. Then I needed to change my order of a king size bed to a queen because I made the mistake of measuring wrong. So Jake helped me change the order with no problem and sent me on my way. But he neglected to tell me the price difference and when I would be refunded. So again I had to come back and ask these questions to only be told that there is no price difference. Soooo there's no price difference between a King bed and a Queen bed????? Turns out he also charged me a second time for a protection plan. I paid a $500 protection plan for the whole set then he added another $170 to my queen bed to make sure the price remained the same. So I had to go in a 3rd time and went straight to customer service. Caitlyn was laying in her chair and acted like I was bothering her to do her job. Caitlyn is rude and needs serious retraining or let go if she hates her job so much. In a customer service position you need to at least act like you don't hate the world around you. I asked for a full refund because I paid in cash and with a nasty attitude she ask why? Well here's why.....This store employs liars and thieves.
Laura Isaly
Jun 27, 2022
Zero stars would be more suiting. Ordered $8k worth of furniture, paid extra for assembly. They were supposed to deliver on the 20th and just didn't show up. I called and was told it was rescheduled to the 24th, mind you without any notification and after waiting around 4+ hours. Waited another 5 hours on the 24th, delivery shows up does not assemble the furniture, proceeds to ram the couch into the entryway light until it falls out of the ceiling, it was an obstacle I guess. They proceeded to try and leave with out unbocking, assembling or moving furniture into the appropriate rooms. Was told i didn't have assembly. I showed them the receipt so they unbocked couch and recliner, proceeded to unbox the dining room table but miraculously the hardware disappeared. There were stickers on the rest of the boxes saying customer assembly even though we paid for it. Ashley customer service is a joke. Waiting on a technician to come verify the hardware is missing and the light fixture is broken, 2 weeks from now. Do not buy from Ashley!! Restoration hardware is my go to and I kick myself everyday for not using them this go around.
April Hunter
Jun 25, 2022
I have bought a lot of furniture and home decor from Ashley's but in Louisiana and have always had a good experience. I moved to Florida a few months ago and was in need of a recliner. My in-store experience was good and my salesman "Tom" was very helpful. I purchased a recliner and a few items of home decor. Once the recliner was delivered, everything looked ok. Later that evening, I sat in the recliner and it made a horrible noise when it rocks. It sounds like the brackets are rubbing against each other. It reminds me of the sound an engine makes when it is knocking. Since then I noticed that the recliner leans to the right. It also will shake from side to side so it is definitely not stable. As if that isn't enough one of the support boards is broken. I contacted Ashely and the lady was very rude and told me that the purchase was "as is". I contacted my salesman and told him to forget checking on another piece of furniture for me that I was waiting to come in and had planned to purchase as I would never do business with Ashley again. He told me that furniture is only "as is" if it is comes off the floor and that he would check on it for me. I sent him videos of the noise the chair was making and how it is uneven. Needless to say I haven't heard back from him. So, after $600 I am stuck with a chair that is inoperable and will have to be trashed and will have to purchase another one from someone else. The main reason I bought this chair is that I am having a major surgery and will have to sleep in it for a while. They do not care about their customers. All they care about is the money and not how bad they screw people.
Bob Baker
Jun 24, 2022
Ordered furniture in January and still have not received it. 6 months ago. This should not happen.
Tara L
Jun 20, 2022
Specifically stated that I did not want to purchase a footboard, and was still charged one. Didn't realize it until it was delivered because the checking out took at least an hour which at that point in time you're pretty over reviewing all the paperwork you're signing. Over an hour just to pay in cash. Delivery date was postponed with no notification whatsoever. Received several emails confirming my delivery information so they had all my contact information. Customer service was not helpful.
fa*gan's Garage
Jun 15, 2022
Nice furniture options, but terrible customer service.Do not get extended warranty...Always thoroughly inspect your furniture upon delivery for damage, before the delivery guys leave. If not, it may take weeks for Ashley Furniture to coordinate a pickup if your lucky...
L Booth
Jun 13, 2022
The sales representative I had was amazing
Josh Brooks
Jun 11, 2022
One of the worst customer service experiences of my life. Lied to about delivery service, missing part of my order when delivered, and the cherry on top.....sofa has a hole smashed through the back. It's been a week since that was reported to the store and not a single person has helped me in getting the sofa I actually ordered, replaced and delivered to my home. Avoid this store at all cost! Please go anywhere else to buy your furniture.
shane perkins
Jun 08, 2022
Worst company ever, unbelievable they are still in business. Terrible customer service poor quality furniture. And oh man don’t buy anything on line because the companies that they “partner “ with are even worse. Do yourself a favor and go somewhere else
D. R.
Jun 08, 2022
Do not use them terrible customer service. Scratched floor, didn't deliver a mattress for one bedroom set and didn't deliver the other headboard for other bedroom set. So can't use any of the beds. Worst of all is that they have terrible customer service. You can barely ever get through to a rep. If you do they can't give you any answers. They don't call you back. They provide misinformation. Don't fall for...we will call you back or the delivery is on its way. All lies. Update: They reschedule delivery for sat but didn't make that delivery. They rescheduled delivery for the following Monday but would not assemble the bedroom set. I was told a manager would call me but they did not. Do yourself a favor. Do not use them. Lots of furniture stores around. There is a rooms to go; right down the street.
Manon Saulnier
Jun 06, 2022
Great service and delivery. Now they even offer help to build up your items. I used it and it was very efficient and it.
A Z
May 30, 2022
Abe is amazing thank you for your service very professional.
KingMichael Nevins
May 29, 2022
Awesome customer service.
Ronald Rabun
May 25, 2022
Salesperson Derek Poydence made our shopping experience. He moved coffee tables that we liked from another set so that we could make a decision. Thank you Ashley Furniture!
Rebekah Williams
May 23, 2022
We have bought several full rooms of furniture from here. Has always been a great experience. Today we made another purchase and Jeff was fantastic to work with. I also love that everything is being made USA.
Abeer Aljallad
May 20, 2022
I ordered a coffee table on line, the color was different than the picture, it’s been more than two weeks and I’ve been calling everyday trying to return it.Every call they ask for pictures of items and their lines are messed up, there reps are so awful the list goes on and onNever order online from themWorst customer service everI would give zero starToday I was on line for more than an hour, their excuse was they are trying to contact UPS, so frustrating
Deborah Jorgensen
May 17, 2022
The people there were very friendly and very informative.
Heather Michaud
May 17, 2022
If I could put 0 stars I would. I purchased my sofa a little less than 2 years ago. Also purchased the warranty. When the motor went out on it we reported it and they said they would do a full replacement after saying they couldn’t fix it. It took them 4 different delivery attempts to deliver a new couch. Each time the wood on the frame was broken. After the 3rd time they said they couldn’t credit my account because it had been so long so instead they offered me a gift card. They gave me $150 in gift cards. At this point I would imagine the whole couch should be credited which is over $1000 but they said they couldn’t do that. I don’t really know what I could possibly buy for $150. Maybe a pillow. Which surely doesn’t match for the amount of days I had to take off work to hopefully get a non damaged peice if furniture. The last attempt to deliver the couch of course there was something wrong. It was missing a few screws which then made it very loose. My husband had to help the guys delivering it, find screws and fix it. How is this ok? After this last attempt we just ended up giving up because we were so tired of dealing with the headache and losing hours at work. So we fixed it ourselves and kept it. But after this we will NEVER shop with Ashley furniture again. And I will definitely tell all my family and friends to also beware. For a large corporation that’s been around for years I expected way more. And the funny thing is this isn’t the first piece of furniture that I’ve bought from them that wasn’t delivered multiple times damaged. I gave them a second chance but I will not give them a 3rd.
Henry Rey.
May 13, 2022
This store needs to use another warranty service. Horrible experience. Factory warranty expired. Paid $400 for 5 year extended warranty. Rocker recliner doesn't recline properly, it leans to one side. Was told that it reclines albeit crooked it wasn't covered. Not good for an old man recovering from serious back surgery. BBB here I come. Then they tell you to email complaints to invalid email address. JEEZ Cmon people.
Tyrone Frey
May 08, 2022
Archaic customer service. Have to go through corporate to reach a local store.Had delivery issues. Was told that they would refund delivery charge, which they didn’t. Spent hours on hold. Website chat is just as useless. I can only imagine if I have to use my paid protection plan..Won’t buy from again.
Andrew Ward
May 02, 2022
Changes your delivery dates multiple times without notice. I've called their customer support a dozen times and it's always the same story; "call a different number, we can't transfer you" or a false promise that the issue was resolved. Save yourself the headache; I waited over 6 months and wrote this review so you won't make the same mistake I did. Don't purchase anything from Ashley Furniture.
Bill Bodnar
Apr 29, 2022
The sales person, Moe was great. He didn't even have to take a second or so to completely give us answers to our questions. And, Jose, and his crew were here bringing our purchases on time and very adept in assembling all our stuff. They took all the extra stuff with them. And it only cost me 3 bottles of water. For their labors!Thanks Ashley!Bill and Yvonne Bodnar
Diane Darby
Apr 28, 2022
My salesman, Jeff was the kindest & most helpful associate I had the pleasure of helping me find the furniture I need for my new 3 bedroom home in Deland, Fl.Needless to say, I will be purchasing all the available furniture sets I can from the Jeff at the 192 Melbourne location.Thank You Jeff.
LaVaunn Mc
Apr 18, 2022
I had sworn off Ashley due to an incident that happened 2 years ago and I promised myself I would NEVR purchase anything in the store ever again. My sister told me to give them another chance it was the sale representative not the store. So I did the gentleman that helped me by the name of Tom was so nice and so helpful I ended up purchasing living room furniture as well as bedroom furniture very pleased with his help .
justin p
Apr 02, 2022
Lisa is fantastic!!!
Curtis and Meghan Guy
Mar 31, 2022
Paloma was so thoughtful and caring about us. Mike is professional and helpful. We will be back
Lee Lowerre
Mar 30, 2022
Love yo browse hate then to stand over me when imready I'll look for someone
Sparta Warrior Princess
Mar 29, 2022
Magnificent
Roselande Pierre Gilles
Mar 27, 2022
I've been searching for furniture awhile and it's been hard. I came to this store from Palm beach and I had a wonderful experience. My sales person Jhonedi Quezada was excellent, his patient and understanding. He allowed us think to make a choice without pressure . He made our experience much better.
07edmo
Mar 25, 2022
Easy purchase, polite sales person, no pressure. Will comeback.
Barbara Kaiwi
Mar 17, 2022
Jeff and Chelsea assisted us in our purchase of our Tempur Pedic bed, bedroom set, 2 Queen Mattress, 2 couches and recliner!They were extremely knowledgeable about each piece we purchased, did not pressure us at all in buying all items! They worked together with us to build a relationship and a true fan of Ashley’s.Thank you Chelsea and Jeff for everything!!
Jennifer Mele
Mar 06, 2022
We researched what we were looking for online but wanted to see a sofa in person before buying anything. As we walked in the store, we were greeted in a friendly and professional manner by Jhonedi. He listened to what we were looking for and showed us several pieces that fit the bill. He was helpful with information when we needed it and gave us time to think and discuss without pressure. It was a quick and painless shopping experience. We would highly recommend shopping at Ashley’s.
David Brule
Mar 03, 2022
Clean, uncluttered showroom with very understanding and friendly staff. Did not make a purchase, but I would shop there again.
Rita Mercs
Mar 01, 2022
I recently purchased a 10 inch foam mattress that was on sale (President's Day weekend) from Ashley Home Store in Melbourne, FL. Lisa (the sales person) was very professional and not pushy for a sale. I appreciated that because choosing the right mattress takes time. The one I selected wasn't available at the store. It was available at their warehouse in Brandon, FL. I received a text message on my cellphone stating the mattress could be delivered sooner. I was notified several more times before it was delivered to my home. I was delighted that my mattress was made in Canada not China. :) I highly recommend shopping at Ashley's Home Store for any furniture purchase and I gladly recommend Lisa to help you. Thank you, Lisa, and all the staff who made my purchase a wonderful experience. I love my comfy new mattress. :)
Kym M
Feb 27, 2022
Shop in store then order online- I had a bad experience with a salesman there recently, they do not give you the same price as on-line do your research to save hundreds
Deb Tomczak Real Estate
Feb 21, 2022
Jeff was wonderful to work with.
Erika Martinez
Feb 21, 2022
Spent several hours in the store. Decided to come back the next day to add onto my order. I was told that it would be easier to cancel the first purchase and reorder everything. I was not issued a full refund, due to some of the merchandise being direct ship. Once the item arrived I had to load it in my car and return it to the store which took over a hour. The manager apologized gave me a refund for the direct ship item.Keep in mind the original order still hasn't been fully refunded. At this point I have spent about 5 hours total in the store. I'm frustrated because my original purchase was never fully refunded.So I decided to cancel the second order which is close to 8k. The manager does not refund my card states it has to go to cooperate. Also at this point her very pleasant customer service is gone. She told me she would give me her personal phone number to text her when more direct ship items arrived. Once I told her I wanted to cancel the order she walked away and never returned to further assist me. Later that week I recieve 2 more direct ship items that where suppose to be canceled. So again today I go the store to return the direct ship items and a refund is not issued, apparently it has to go to cooperate. Keep in mind my initial purchase was 2/9 and my second purchase was 2/10. So its been 10 days the initial purchases has not been fully refunded and the second purchase no refund. I asked to speak to the manager waited over 30 minutes with no assistance. I left the store with no answers no refunds, was given 3 case numbers and told a refund should eventually be issued from corporate. Not given any timeframe or a number to call cooperate. I do not recommend this particular store and there terrible customer service.
Amanda Dee
Feb 19, 2022
This is my second time and went for president sale. Went in for one thing and was upgraded to beautiful outdoor furniture with 2 longe chairs. Outstanding service and helpful with my 6 year old I had to take with me.
Ron
Feb 18, 2022
great service and price
Felipe Nazario
Feb 14, 2022
No enough leather selection
Nelson Garcia
Feb 13, 2022
Very helpful and attentive staff.Furniture quality at its best.
Randy Smith
Feb 13, 2022
Lisa was great help with our purchase of tables & chairs today!
Thomas Gayman
Feb 12, 2022
Tom was excellent. He wanted to make sure we received the best deal. Thank you
Joseph Kennedy
Feb 09, 2022
Completely swindled by sales agent lied about the credit program they had , DONT DO BUSINESS HERE!
Susan Rivera
Feb 06, 2022
Lisa Newell was very honest about delivery taking awhile. And she was really helpful and sharp!We can't wait to get our beautiful dining room set.
Paul Dwight
Feb 06, 2022
Ashley Furniture is lucky to have Tom representing their company. Professional, laid back, and very informative. A comforting change from the traditional shark attack of furniture shopping. Great experience!
Ronald Robidoux
Feb 05, 2022
I had a very pleasant experience at the Asley HomeStore located in Melbourne, Florida. Mr. Edwin Diaz greeted my wife and I when we arrived and told us to look around and if we saw anything, to let him know. He didn't pressure us in any way. When we finally found what we were looking for, he came over to us and we discussed the best price for our sofa and two chairs. After he did some calculating, he came up with the price I actually wanted to pay for the sofa and two chairs. Mr. Edwin Diaz was very professional and willing to work to come up with a very reasonable price. We also purchased furniture there when we first arrived in Florida and were very satisfied then too. I will definitely shop there for furniture in the future.
Robert McIntosh Jr
Jan 28, 2022
I visited the Melbourne Fl store on 1/27/22 and worked with Lisa to furnish my master bedroom, family room, and breakfast nook including new mattresses and couldn’t be happier. From the greeting to the close of business I felt like I was working with my own decorator. No pressure, just options. AND great advice. Thanks Lisa!!!
LTB
Jan 27, 2022
Ashley failed to deliver my recliner as promised. They also failed to issue a timely refund, despite REPEATED phone calls.
Marian Batista
Jan 27, 2022
Kirk Samlal was our salesman. He was extremely helpful, and very knowledgeable about all the products in the store. He helped us find a great deal and it was exactly what we were looking for. Excellent customer service! Would definitely shop here again and we will always request his assistance!
Angela MiYong
Jan 26, 2022
GO SOMEWHERE ELSE!!! Wish I could give 0 stars. Almost 7 months later with 2 disputes filed they're charging me for a couch that wasn't accepted because it was dirty & damaged when delivered. I also just found out from a family friend that used to work for the chamber of commerce that this store has had so many complaints filed against them. I call the store they tell me that it's the Ashley credit card company (synchrony) that's messed up my account & that they have to credit me....I call synchrony & they tell me that Ashley furniture has disputed my dispute saying that I received the furniture & signed for it....I did not, and there is no proof that I did. And, why would they credit me the deposit (which was on another credit card) but then tell me that I received the couch & have to pay for it?!?! Trying to get ahold of a human on the phone with Ashley or Synchrony is a joke...waste 15mins trying to get through the prompts to be hung up on by the automated system multiple times?! No way I hell I'm giving them another penny of my money. I'd rather pay more somewhere else.
Dana A
Jan 23, 2022
Jeff was awesome! He worked with me on my delivery based on my needs and timing of the house readiness, applied any and every discount applicable. Great deal and I will be shopping there more!
Lauren Valencia
Jan 18, 2022
After looking for a couch my fiancé and I had finally decided on a living room set. We go in ready to purchase, no one greeted us so we just waited by the set we were looking at. After waiting for about an hour and having multiple sale associates see us waiting we finally went and up to someone to get help. To which the lady couldn’t answer any questions we had and kept trying to get us to do the financings with them.Needless to say if you want help and quality go somewhere else.
Beatrice Paz-Freeman
Jan 09, 2022
Spent hours at the store, they say they want to give you free pillows but only because they increases their sales as they do something on the back end to make it look like a sale, however charge you for a crazy tax on the so called free $300 pillows.Our furniture came in broken and when they dropped it off there was a tag on it that showed it was a broken piece someone else replaced. The guys that dropped it off would not take it and put it back on their truck. When calling the store (Ashley’s in Melbourne, FL) the manager was extremely rude and advised we could get a store credit and pick something else out. I told her I wanted a full refund and again she refused. I found their VP on LinkedIn and it was the only way I could get these folks at this store moving to provide a complete refund.I would NOT recommend this store to anyone. Go elsewhere for your furniture and better customer service!
rhiannon hanes
Jan 08, 2022
Great customer service. Reasonable prices
ahmad almallad
Jan 06, 2022
It is good place but it is very expensive
sw senior
Jan 02, 2022
Today I went to Ashley’s I went in to solve an issue I was having with my previous purchase. When I went into the store my experience was exceptionally awesome! Santana was very professional and pleasant the store was extremely busy and she was handling multiple situations at once, she remained calm and polite the entire time while handling them. She is an exceptional and valuable employee to your corporation , I also had great service from Kert.
Alexander Arias
Dec 17, 2021
Exactly what I needed to furnish my apartment. The place is perfect and very ambient. So many options. Color matching at its best. Prices can be a little daring but you’ll definitely be happy with what you buy.
Jim Shea
Dec 13, 2021
Phenomenal experience. Lisa and the team went over and above to treat us like people first rather than make the sale first. We felt encouraged to engage with our questions and confidence that we weren’t being sold answers. We’re excited to continue our shopping and new relationships with the Melbourne team.
steve ruyherford
Dec 07, 2021
Great experience
LILIAN GREENBERG
Dec 05, 2021
Amy was fantastic she was wonderful she listen to our needs and was very informative honest and gave us the best furniture shopping experience ever highly recommend ask for Amy
Linda Streetman
Dec 05, 2021
My sales consultant Amy was great. She walked the store with me several times to measure and find the "unicorn" end tables I had in my mind. I will be back when it's time for my next furniture purchase and I will ask for Amy!
Junie
Dec 04, 2021
All I have to say is, Vernita at the Melbourne, FL location is THE BOMB DOT COM!!!
Donna Sterbenz
Dec 01, 2021
Salesman William was great. LetUs walk around and checked up on us here and there to see if we had any questions.
Chris Pelletreau
Nov 29, 2021
Its the First time I've walked in a Department store and wasn't Hounded by Sharks and I worked in Many stores and would never do it.The Sales People and Greeter where Very Helpful, Respectful. Ashley Furniture is my and has been my Favorite Furniture. Thank you to the Melbourne Store
Emily Fuller
Nov 29, 2021
Very helpful with my purchase. I was able to do it over the phone and not have to come into the store. Delivery scheduled within a week. Will use them again to purchase furniture.
Amy Caldwell
Nov 29, 2021
Nas the general manager was amazing!! Truly!! Even the smallest purchase she made you feel important. Very professional and patient. She tried to help is any way she could. Exceptional service. Dan, a floor salesman was great also! Wonderful experience!
Coastal Hyundai
Nov 26, 2021
Over charged on a bed cover and told the sales rep before I left I noticed the price discrepancy and told he would fix it. Never did. It is not about the money, it is the principal and you lied.
Jen Paige
Nov 19, 2021
This review is for the "cleaning warranty" they convince you to buy when you purchase furniture from there. DO NOT WASTE YOUR MONEY. Tried calling today to set up a cleaning time and after numerous questions and being placed on hold while my answers were being reviewed,I was told my warranty didn't cover every day wear and stains(dirt,water,etc). You're better off going to Big Lots and buying furniture!
Amparo Eisenmann
Nov 15, 2021
I bought a mattress and didn't have the guard bard at the foot of the bed. I needed it so the mattress don't slide down. I went to the store and THEY SEND me to Serta I call Serta and they say they can not help me. Please I want a solution.
Rob Sipel
Nov 15, 2021
Some of the pictures that I ordered were broken during shipping and the third party that Ashely uses to handle returns is nearly impossible to navigate. Within the stipulated first three days after delivery we placed the first phone call which took almost 2 hours and ended without any clear resolution other than they would contact us via email as to the next steps to return. After a week without any contact we took the pictures directly to the brick and mortar store for a simple refund and were told they could not do anything there. We are still waiting to hear if we can just have our money back and move on!
Chelsey Salazar
Nov 13, 2021
The general manager Nas was so helpful! She was so personable and friendly! She turned around my entire experience at Ashley HomeStore and made it a pleasant one!
Ivette Ruelle
Nov 10, 2021
It is very hard to find things on line. And we don’t like going to the store because people jump at you, it was bad, we felt harassed by the staff constantly asking if we needed help. We were just looking ans we don’t like to ask for help until we find something. We know where you are, if we need help we will ask for it.
Melanie C
Nov 08, 2021
A little to pricey for the quality.
Roland Chevrefils
Nov 05, 2021
Nice selection of furniture, but the actual buying process compares to a relatively easy root canal. They should streamline the checkout process a (a lot).
Angela Levesque
Nov 02, 2021
I can’t speak more highly of a sales rep than I can of Vernita. She was incredible, very attentive snd accommodating to what I was looking for and needing. And when I encountered problems, not one but twice with delivery of sets, to know one’s fault but my own, she went above and beyond to help me. My taste in living room furniture is bigger than my entryway…oops. (Here’s a tip: Take lots of measurements before ordering a set…lesson learned lol). Most of the other staff, including the Office Manager and General Manager, were amazing too. I would definitely recommend shopping at this store! See Vernita!
Chaser 321
Nov 01, 2021
Nice place, great selection.
Robert DiMeo
Oct 26, 2021
Sales people going for the sale and then disappearing even after showing interest in more furniture. Every piece of the 8 pieces delivered were damaged. No resolution and customer service was abusive in speaking with my wife. DO NOT PURCHASE FROM ASHLEY
Luis Carrillo D´Lacoste
Oct 26, 2021
It was very good experience, easy to buy. You could be overwhelmed with all the stuff they have in the showroom.
S Campbell
Oct 19, 2021
I bought two ceramic lamps for my living room. They are beautiful. Vernita Barker was our sale rep. She was friendly, informative and made buying lamps a pleasure. Ashely Store was decorated beautifully. The furniture and accessories are worth taking a look at.
Steve Prettyman
Oct 15, 2021
Helpful sales staff.
Kim Veasey
Oct 11, 2021
I would sooner recommend someone to dumpster dive for furniture before shopping with Ashley furniture…..especially this store!Worst experience ever!Zero stars!
Jesus Fernandez
Oct 06, 2021
Great staff .Members go above and beyond to help you with all your home furnishing needs. Thanks Thomas you were very polite
Vilous Hutchinson
Sep 30, 2021
The sales lady that helped use was extremely helpful, and knowledgeable about our needs. Thanks
Mathias
Sep 23, 2021
I have shopped here a few time over the past years, never had issues with warranties, honoring deals, or the staff. Remember you can always haggle a little and compare other stores and online prices for the best deal, but they have been dealing with a major shortage of materials since covid-19 started, but most items can be delivered pretty quickly.
Lyniese Pellecier
Sep 16, 2021
So frustrated and upset I have been trying to reach this location or even customer service for weeks now regarding an ottoman that was ordered in the incorrect color by the sales associate. I was told I would receive a store credit to get the item exchanged but I can’t even get in contact with anyone to find out what’s happening with it. I’ve even been hung up on while trying to get in contact with the store this was a disaster next time I will just order offline or go to a different store location
Sue Degginger
Sep 14, 2021
Customer service was good. They just did not have everything I wanted.
Hailey Jade
Sep 10, 2021
I had a terrible experience years ago and refused to shop here again. I came back (surprise) and, because of Eddie Diaz, I found a bed set and chair I fell absolutely IN LOVE with. On top of that, it was so much cheaper than what I was planning on settling for. Definitely coming back to him specifically when I move into a new house.
Scott F.
Sep 09, 2021
With consideration to current supply chain problems, Ashley had a good selection of inventory, we found a nice bedroom set there. Tom was our sales person, very happy with him. No pressure, helpful and responsive.
Jennifer Kretowicz
Sep 09, 2021
Placed a furniture order and paid cash back in July. Was told I had to place the order this early due to back order items and it would take that long to arrive. We received an email on August 30th stating "good news you're order has arrived - if you would to receive this early, click below, if you do not wish this to arrive early, do nothing" Our order was scheduled to arrive 8 days later and that's what we had planned. 8 days later - our order does not arrive because they sold it it to someone else, who walked in and bought it on the spot. Delivery date is now November. This is unacceptable and I have been unable to reach anyone for resolution.
Edward Erikson
Sep 08, 2021
Great selection and prices for good furniture.Sales staff is responsive and professional. 😎
Ingrid Hernandez
Sep 06, 2021
I really wish I could leave Zero Stars. I’m so disappointed, I usually purchase furniture from rooms to go but this time around my husband and I decided on Ashley’s for this dinning room table. Big mistake. It gets delivered in a timely manner, but as I watched when the men unloading my table drop the box on the floor I knew from then that we would end up with a damaged table. I called and let Ashley’s know what happened and I got no eta on when my new table would get here, so no resolution to our broken table that we did not cause. I would not recommend this store to anyone who wants furniture delivered safely and in good condition.
Kari Whitesell
Sep 04, 2021
This has been a painful and frustrating experience trying to purchase a bed and dresser from the store. The order was placed and paid for up front on 4/13/21. It is now 9/4 and we still have nothing we paid for.We have been promised 4 delivery dates so far that didn't happen. We we emailed that we could have our delivery made "sooner than planned" and we tried accepting those and they didn't happen.We have spent well over an hour on the phone, each of several different calls to customer service. Those calls produced no results. Once, after waiting over an hour and then talking to a rep for a few minutes, the call was disconnected and we did not complete the conversation. No one ever called back.The ONLY positive thing was going back to the store, 30 minutes each way, and being helped by the store's acting general manager. She listened to our complaints and provided a discount for our troubles. Now we wait to see if the furniture ever comes.
beth musalo
Sep 01, 2021
DO NOT BUY FROM THIS COMPANY!!!!! I was delivered damaged furniture. I refused the furniture the time of delivery! The 20 something year old delivery driver refused to put it back on the truck and told me he would call and have a tech out within two days. Called two days later, put on hold for over an hour, and they had no record of it!! I told customer service I didn’t want the couch! They said all they can do is send a tech out to see if they can fix it. Waited a week and a half for a tech to show up! Told me I needed a bar replaced on the bottom of the couch. I also told him the power mechanism was wrong and different on each side. He told me that was ok and just leave it!!!!! I said no! I want the couch properly made! $3000 couch!!! At this point I was so furious I called corporate and all they do is give you the run around! Have to file a case and see if anything is approved. Won’t give you general manager number. No refund! Not even a credit! Once they get your money, they don’t care! BEWARE!!! THIS CORPORATION NEEDS TO BE SHUT DOWN! THEY STEAL YOUR MONEY!!!!!!!!
Danielle H
Aug 16, 2021
Don't waste your money at this location if you want decent customer service. My husband and I walked around for 25 minutes throughout the entire store and not one employee greeted us or asked if we needed any help. We thankfully found what we were looking for and someone could have got a $2k+ purchase from us, but it looks like we will take our money online or elsewhere. FYI if you go to Rooms to Go you will be greeted immediately and they do an amazing job at helping you find what you need.
Rick Cabal
Aug 13, 2021
This place is a joke. Service is horrible. I’ve walked in to find sales people standing around but when you call, you are on hold forever. After 10 days I am still waiting for a refund on a canceled order that they could not fill.
Susan Ford
Aug 11, 2021
Sales man from la was very nice
jeff logan
Aug 06, 2021
Very nice staff, knowledgeable and polite
MARY SHUTTS
Aug 04, 2021
The customer service here is so poor, they do not remember their customers from a week ago, the workers have no urgency to help after taking your money. Sara has no brain cells be aware lol
Jamie Marks
Jul 24, 2021
Terrible store AVOID buying from this store and DEFINITELY don't buy the protection plan!! Worst service ever I now have a reclining couch that is totally useless for over a month because first they have to try and order part then I have to wait for it to be delivered to me then I have to call them back when I receive and hopefully b right part to wait another 2 to three weeks for a tech to come out and fix.. Totally BS..
Jerry Frulio
Jul 22, 2021
When I received my damaged furniture that was re-glued and hidden at delivery I thought that was just a fluke. Then three promises to follow up on my "case" ignored has proven that it is simply a company with terrible product and even worst customer service.
Nick Lalanne
Jul 21, 2021
This was specifically the online ordering. Not this store, but there’s no way to warn people about online!DO NOT ORDER ONLINE ASHLEY FURNITURE!When I ordered my couch, the money came out of my account but I got no confirmation of any kind. I called several times and got hung up on every time. Eventually someone answered and said “We don’t have any record of your order, I don’t know I guess you’ll probably get your money back” and hung up.A week later, I got a confirmation email. Good thing I didn’t buy a different couch!After telling me that the delivery would be 3-5 business days, it ended up being 10. Then they rescheduled and added a week. On the new delivery day, our window was 3-7. At 4 they told us they were going to be late. At 7 they said they were going to be very late. At 9pm they finally called and said “Sorry, the drivers are refusing to deliver, and we don’t know when the next time we can send a delivery to your area is. We’ll call you hopefully tomorrow with an estimated time.”
Bill Brown
Jul 20, 2021
Very helpful.
pastel palm tree
Jul 13, 2021
We worked with Chrissy-She spent hours with us!!! She was sooo helpful, authentic (which is hard to find in a salesperson we realized..) and kind. She was so knowledgeable and attentive. Genuinely a lovely human being and did not stop helping us until we found everything we wanted. She is a 10/10 and deserves real recognition for being such a terrific employee. She went above and beyond, is awesome and extremely talented!!!!
Helene Allred
Jul 07, 2021
Big selection. Helpful sales people. And, the furniture I wanted was in stock!! I will shop there again.
Dr. Rosa Rosado
Jul 04, 2021
Ashley salesman are excellent support. The quality of furniture is super.
G BEE
Jun 30, 2021
This is the ABSOLUTE WORST COMPANY TO DEAL WITH. I have been getting the run around since February on a sofa purchased in October 2020. Was lied to OUTRIGHT by salesman Jeff Campbell regarding the warranty and extra protection warranty for 5 years protection that if i had ABSOLUTELY ANYTHING WRONG I WOULD BE GIVEN A NEW COUCHES . This couch has no padding in armrests and my arm sits on a 2×4. I cannot get new one because it is past the time frame. They are refunding 340$ supposedly on the 20th of June. Received confirmation of same on 6/20. Well guess what... it was just entered on the 24th. It was supposed to take up to 10 days for refund. Well another lLIE!!!! IT TAKES 15 DAYS FROM THE 24TH. THEY ALL BLAME THE OTHER FOR IT. THE FURNITURE IS HORRIBLE. DON'T WASTE YOUR MONEY!!!
Tammy Shelley
Jun 28, 2021
It is very pricey.
Eric Clay
Jun 21, 2021
Amy, the salesperson that helped us, was the most amazing salesperson I have ever dealt with. She did everything in her power to make sure we were taken care of. First of all, we found the furniture that we wanted from the store on Ashley’s website cheaper than the store price. She immediately told us she would match the price. She went a step better and gave us a bigger discount than if we had bought it on line. After her expert explanation, we decided to opt for the protection package on the pieces that we bought and the delivery and set up package. If you ever go to the store in Melbourne, Florida, be sure to ask for Amy to assist you. You will leave very happy and satisfied. Thanks again Amy!
Kim Mayes
Jun 19, 2021
The staff was helpful and there was a great selection of items which I was looking for.
My Tea
Jun 14, 2021
First of all, watch your receipt carefully, they added all different fee. Don’t ever get the in house LOAN which is Acceptance Now. When I paid $300 deposit I don’t see they subtracted the amount to the furniture. They charge on the rental car ( what the heck ?? I was buying furniture). I felt some fishy tricks here so I canceled not buying $3000 furniture next day. The Acceptance Now did not refund $300 (as a rental car). When I called to ask for a cancellation receipt, both Ashley furniture and acceptance now didn’t have my records. A month later Acceptance Now continue to charge on my credit card $350 which is monthly payment. I check on my credit score that I own them $7,500 (I canceled $3,000 furniture) . Please watch they charge 120% interest rate. $3000 end up $7,500 one year payments.
Jeremy Holland
Jun 14, 2021
Found furniture very easily. Amy was a joy to check out with. She was concise, professional and had all the info. I would recommend her and Ashley furniture with no reservations.
Cynthia Vassas
Jun 10, 2021
Always a pleasurable shopping experience with Jason! This is our 3rd visit in the past year and we only go to him. Jason is friendly, knowledgeable, helpful, and patient. He doesn't make you feel rushed or pressured. He was amazing at helping us find exactly what we wanted! Jason is the reason we keep coming back to Ashley! Thank you!
Pat Sbordone
Jun 08, 2021
Lisa was sweet understanding of my needs, and did a wonderful job with the process, ty Lisa
Bobby D
Jun 06, 2021
It's always nice to shop online however YOU have to have that touchy Feely time. And Ashley always brings it.
Gayle Marie Stanich
Jun 03, 2021
Found table and chairs for a book that I love 💕 now I have to measure and make sure it fits...
JoAnn Andrews
May 23, 2021
Tom was very informed, personable, and helpful. Not pushy, but there for questions.
Jim Bak
May 23, 2021
Walked into the store to check out living room furniture. Went all through the store, front to back and side to side. Even though there were many workers sitting around their desks no one ever asked if they could help us. Walked out of the store 15 minutes later without ever being asked if someone could assist us. Ashley your paying people who are not helping your business grow.
Richard Alvarez (Rick)
May 22, 2021
Beautiful furniture and sales personal are very helpful
Matt Dark
May 22, 2021
Great service. Very friendly and not pushy. Awesome selection to choose from and buying was fast and easy.
Harold Winne
May 12, 2021
Good furniture and finishings at fair proces. Delivery could be a little more timely but that's usually not a huge deal
Chris Kelley
May 12, 2021
The experience here was pleasant in the sales people seem very nice. The problem I have is I was told by the sales people that my couch would be here almost a month ago and now it isn’t going to be here till 26th. Was told that there was no problem and it was in stock and would be here before May 6 at the latest… I feel lied to so they could get the sale and we didn’t go elsewhere. Purchased first week in April
Helene Schreiner
May 09, 2021
I felt I was being rushed. While sales person was writing my order she was told she had another customer waiting.She ran off to place my order leaving me behind as I cant walk fast and lost her.
kathleen Modeen
May 07, 2021
After several months of delivery delays we cancelled our furniture. Three other families we know have been waiting 6 months for delivery but our delivery dates are pushed back every month. It should not take 6 months to get a couch.
Bill Schreiner
May 06, 2021
Had the couch and loveseat combo I was looking for, nice chocolate color, had it in stock and will be delivered in 1 week! Quick friendly service!
Rose M Napoli
May 03, 2021
I had a good experience. The woman who helped me was very nice. Really nice selection of furniture in this store. Much better than WalMart or Wayfair.
Pat Smith
Apr 30, 2021
Very happy with the customer service we received each time we were at your store. Christine Norris was our salesperson and she was AWESOME!! She was so good I sent my daughter in to see her and I’m going back to buy a few more pieces because she was so helpful. Recommend the Melbourne store and Christine highly!
Real Rad
Apr 22, 2021
Tiffany from the Orlando store helped me she was awesome. Thanks for the help.
Tenisha Johnson
Apr 22, 2021
The in-store process was good, however delivery took my initial review from a 5 to a 1 and if I had a choice I'd give them a 0!We thought our furniture was coming in May but by my surprise I was told I could get it earlier. I picked the new delivery via an email that was sent to me, cleared my schedule and waited all day for delivery was to take place but they were a no show.They had the wrong number on file so they did not come .Mind you they had a second phone and an email address and failed t use either.After 4 calls to customer service a new delivery date was set for 4/21 @ 10 am.I was awaken by a call 7:55 am saying "WE WILL BE AT YOUR HOME IN 5 MINUTES "To say the least I was not happy because we were not up and we did not get a chance to clear the room for the new furniture!!!Once I got past that they started taking the furniture off the truck and I noticed that my $2000 accent piece was severely damaged, THEY SENT ME A DAMAGED /USED ITEM!!!!UN-FRICKEN _-EXCEPT- ABLE!!!!!!!!!!!Our chair back cushions have 2 very different eternal materials, one which be flat within 6 months or so! 1of the Ottomans is coming apart at the bottom.And I was charged for delivery when I was was told it would be FREE if we opted for threshold DELIVERY!!!!!!!!!!I was told by customer service that I would have an email within 24hrs regarding the charge and replacements of course I have heard nothing!I was told by the delivery team that this is the game Ashley plays. They wow you in the store and then the drop the ball when it's time to deliver the goods!!!!After this I will no longer spend my money with your store and I no longer refer friends or family to you as I have over the past 20 years!
Connie R
Apr 21, 2021
Found a nice reasonably priced sofa. Was told on March 19th it would take 2 weeks. 2 weeks later was told it wouldn’t be in the warehouse til April 21st and earliest delivery would be April 30th.....Um ok? I’ll stick with it. Was told today on April 21st it wouldn’t arrive to warehouse til May 15th “it’s on back order”. COMPLETELY UNACCEPTABLE! I understand and have patience for pandemic setbacks but wait for a couch for 2 months?!?! NEGATIVE! I asked if I stuck with it still would they give me back my $169 delivery fee and $169 protection plan fee and I was told no discounts would be given. Then you know what? Cancel my order and give me back ALL my money. Not shopping there anymore.
Jose Coriano
Apr 19, 2021
The people here are very friendly, also there is always some sort of sales event being held.
Jitender KUMAR
Apr 17, 2021
Pathetic customer service. They won't bother with you after your purchase. The couch we bought at this store damaged our vinyl floor.When I visited the store to complain about it, the manager couldn't care less, and simply gave me a 1-800 number. After multiple callsto the customer care over a period of almost four months, there has been nothing done. I have simply been given a complaint number.
John Conte
Apr 14, 2021
Great service from Lisa. We found what we where looking for and they worked with us on the price. BUT, now trying to get a delivery they have repeatedly lied to us on delivery dates. Chaged them 4 times via email and messages. Told us items were in and then they weren't. Won't give a partial delivery as promised when the sale was made. Very frustrating since I have been dealing with this since May 21st. Even lied to my 91 year old father promising a specific date and changed it hours later with a voice mail.
Tenisha Johnson
Apr 10, 2021
Tom was great, he wasn't pushy and he let me quide the way. I got what I wanted and more. I appreciate NO PRESSURE SALES!I'm a big Ashley fan and the service, warranty and price help keep me smiling ☺
Scott Pittman
Apr 03, 2021
I am so disappointed. We bought a sectional that was over $5k on March 7, 2021. Not all pieces were available at that time but the salesman assured us that the wait for the back ordered items would be about 5 weeks or less. Two parts of the sectional that were available were delivered as promised on March 19. Today I called to see about the status of the other pieces and was told it will be June. This is not what the salesman assured us and I feel deceived. We would not have bought this sectional had we have been advised that we would not be receiving it for 3 months.
Shandrea Jackson
Mar 29, 2021
I spoke with a very friendly and helpful sales rep, Sarah. She was very kind and made sure I was happy with my order.They didn't have what I initially wanted but she made sure I found something just as great.
Michael Kucynda
Mar 27, 2021
Chrissy Kau was a most personable and friendly associate there. She is very professional and was extremely helpful!I have 3 daughters older than her, and she was very astute and knowledgeable!!
Inge Shinneman
Mar 24, 2021
Great variety
Richard Beam
Mar 22, 2021
Fantastic sales, nice selection, cool accessories
Marissa Ellis Serrano
Mar 22, 2021
Bathrooms were filthy. No one asked if we needed help and we looked for 30-40 minutes. We did want to look elsewhere and were going to come back but we decided to not come back.
Patricia Sullivan
Mar 21, 2021
Both the saleswoman (Sara)and the caller from the warehouse were friendly and extremely polite. That’s what brought me back to this store (Melbourne) after comparative shopping.
Sharon Marlin
Mar 19, 2021
Was there and not one person working acknowledged us for help..so we left..
Shaila Jeffress
Mar 17, 2021
I've purchased several items from Ashley and I received horrible service each time. I do not recommend this store.
Melanie Wolf
Mar 16, 2021
If there was a negative option I would give it. Do not buy from this company. The delivery people came with my table that was missing the brackets. They promised they would be back with it and have never got back In touch with me. I have called a couple of times and all the customer service representative seems to want to do is get me off the phone with a promise of a call back. This has been a horrible experience so far I will never purchase from Ashley Home Store again. I have a useless table in pieces in my dining room.Update thy showed up with the parts and put it together it is gorgeous take back my original back my original review nice table.
Sarah Lintner
Feb 26, 2021
We had such a good experience! Vernita, our sales women was amazing and genuine. We spent two weeks looking for a sectional that we loved, we went to multiple places and out of all of them, we fell in love with Ashley’s. Great style and quality furniture for the price. We had a really easy going experience buying the sectional we found. We will definitely be back to see her and purchase more things.
Patrick Muller
Feb 25, 2021
Friendly staff, not in your face, a pleasure shopping.
Cesar Marcano
Feb 23, 2021
Ordered a rug from Ashley. The driver dropped it off at the wrong location. When I called the driver regarding my rug, he said that he didn't have any items for me. I called Ashley's and they told me that they were going to have it delivered 2/23/21. Furthermore, they also said that the store manager was going to contact me within 24 hours. It has been 5 days. I called again today to confirm my delivery for tomorrow and they said that there wasn't any delivery pending because it was already delivered. This means that the customer service agent lied when he said it was going to be delivered on 2/23/21. We had to do another investigation to compare signatures and garage. Now, they don't even know when it will be delivered.Conclusion:Store Manager liedCustomer Service Agent liedDriver delivered to wrong locationCustomer paid in full and still pending a phone call, the item, and a delivery date
Haley Martin
Feb 20, 2021
Horrible experience thus far with an online order.
Franklin Brown
Feb 14, 2021
Super helpful sales manager. I found exactly the sort of sofa I wanted - - and at a price $50 below my budget.
Jerry Vega
Feb 13, 2021
Friendly staff, satisfied with the quality of the furniture.
Nehemias Cepero
Feb 11, 2021
Too expensive
Kelly A
Feb 03, 2021
Beautiful furniture but a little expensive.
Howie Katts
Jan 16, 2021
Very pleasant experience.
bri bri
Jan 16, 2021
ordered a matching TV stand with a fireplace and a co*cktail table over a month ago. the schedule delivery day came and I received my table with missing parts and no delivery of the TV stand because it was back ordered and no one decided to let me know about it. no one answers the phone at this location and I have no been able to get a hold of anyone to help me and no one can tell me when I will receive my TV stand. I also paid extra for installation, yet I need to finish putting together my table because they lost parts.*UPDATE* I have still not received my missing parts for my table!!! and after finally calling MULTIPLE times about my TV stand that was back ordered, the store told me that they actually had one just sitting at their warehouse. they delivered it to my house, however with broken parts.DO NOT SHOP HERE. better furniture stores to choose from!!!**UPDATE** still have not received missing parts - ashley furniture had said they placed an order for them on Dec 12th. It is now Jan 3rd and I have no received them. I called the store today and I was told that they set up the order but they never confirmed it!!!! I had to re-order the parts today!! awful experience with this company!**UPATE*** STILL HAVE NOT RECEIVED THE MISSING PARTS AND THE STORE IS NOW TELLING ME THE PARTS THAT THEY LOST FROM MY ORDER ARE NOW BACK ORDERED UNTIL APRIL!!!!! I recieved my furniture in dec! and I can't even put the SHELF IN MY TABLE BECAUSE THE PARTS... WOODEN PINS??? ARE BACK ORDERED???? AWFUL COMPANY
Bedfod Rivera
Dec 10, 2020
Always a good place to buy furnitureGregory Smith
Theresa
Dec 06, 2020
Well versed and excellent customer service
Ramon Ruiz
Dec 03, 2020
First time at the store and I was very impressed with the merchandise.
Donna Wardle
Nov 30, 2020
Staff is very helpful and personable.
Elkanah Wallace
Nov 16, 2020
Sarah is super awesome! Very patient and works to make sure you get what you are happy with.
Jordan Thompson
Nov 07, 2020
Looking for more modern designs
Sam M
Oct 31, 2020
Hopefully you don’t need to get ahold of this company for anything..they don’t answer the phone or return calls.
Victoria
Oct 31, 2020
Worst customer experience ever. Lied to 4 different times about when my table would be delivered. No one cared when I talked to them and explained the frustration with getting 4 different delivery times. Then they told me it wouldn't be in the warehouse till hopefully january but they could try to get it to me by December. What?? They were just trying to hold onto my money and kept playing games. I will never get a single thing from here or recommend to anyone. I've never had such a terrible experience. Especially when we were promised we'd have the table for the holidays and now we have nothing.
Sharon Meola
Oct 28, 2020
Do not get the insurance plan.. tried to use it, company will not honor. Tried calling the store, but cant get a hold of anyone. Poor customer service. Extremely disappointed.
linda merced
Oct 27, 2020
I lived the friendliness from Lilly and Ashley and all the help and services I received but when it came to the delivery, it was a mess,
Leslie Tanner
Oct 26, 2020
Found what we wanted. Friendly service!
F Florida
Oct 26, 2020
We looked at furniture for weeks. We finally bought at Ashley because our salesman, Jeff Campbell, promised us a 30 day delivery because the furniture is made in the US. So we put down the full price of nearly $3000 and went out the door August 29,2020. Around came September 30 and I stopped in Ashley Home Store wonder when the Furniture would arrive. I was told it would be October 13. Then I get a call it would be October 25. I waited on October 25. No call. So I Ashley and wait on hold for 30 minutes to find it is now November 4. The reason we bought the stuff is because we were told it would be 30 day delivery. I asked him if he was sure and he said yes with a straight face. Jeff Campbell is going to become a project.
Julianna Rosati
Oct 24, 2020
The whole place is dark and it matches their attitude. Half of the salespeople don't wear masks, and this will definitely be my last time visiting since they're not very welcoming either. You can get the same styles in every other furniture store. Buy online and save yourself the trip
Lori Lynch
Oct 24, 2020
Very good customer service. I had an issue and they took care of it quickly and very friendly.
valerie bartley
Oct 24, 2020
Nice folks , and nice selection. But nothing is in stock. About 2 months to get anything.
Adryanne Fawkes
Oct 20, 2020
Excellent customer service. The manager, whose name is Lily, and the sales girls, Lisa and Melitza, were amazing. All three of them helped me in looking for what I needed, and they went above and beyond in helping me stay in my budget. They deserve much more than just a good review for their amazing customer service. They are truly the best, and will be forever grateful, thank you so much! Definitely recommend.
Antoine Charles
Oct 17, 2020
This young lady named Chelsea was very warming charming and very helpful. Performed the task at hand exceptionally well and went above and beyond. She is gonna go to great heights in this branch.
toxicpinkfairy
Oct 17, 2020
This has been the worst experience ever! I should have just stuck with Pottery Barn. First, the salesman forgot to include a nightstand in my original order so now I have two orders. Set up redelivery and I got two confirmations. TWO!! The day of delivery, only one item shows up. I literally rearranged my schedule for this delivery. I called corporate (because you can never get anyone from the store on the phone), and they informed me that the other items were coming the following Sunday. No one ever confirmed that date with me and I find out that I’m the last delivery for that day. Ashley Furniture has dropped the ball several times and they will not offer anything to make it right. When I read the bad reviews, I totally believe them.
Moose
Oct 16, 2020
Good service
Kyle Massa
Oct 06, 2020
Had an issue with our grand total because manager from before and sales associate didn’t give us a full invoice which made our transaction appear smaller than it was. Fortunately, Lilly, the manager and Chris, sales representative (from the back of the store behind the desks) helped us tremendously with our issue. Will come back for sure because they handled the issue very professionally and understood our situation. EDIT: Changed my review to 3 stars because the delivery team was HORRIBLE. They refused to set our bed up which resulted in us having to put the bed together that we paid a lot of money for. Manager showed little effort to get anyone out the same day which would have resulted in a sleeping on the ground. The only reason I’m even giving them three stars is because our original sales person was good and they did provide us some money back.
Lily Plasencia
Sep 27, 2020
Absolutely great experience, sales woman Chelsea Towns was AMAZING, from beginning to end, very knowledgeable, caring to our needs. Great to walk into a store nowadays and finds such a pleasant person! Thank you for going the extra mile for us today!
Jeremy Vazquez
Sep 26, 2020
Sarah was great to work with. We had a few things that we wanted to look at and she helped us by showing us all of the options. The credit approval process was easy and we were able to delay the delivery until we’re settled into our new apartment.
Alfmaster
Sep 24, 2020
This has been the worst experience to date! When I ordered my furniture, I was told it was in stock and was given a delivery date of 9/29. I called on 9/17 to verify it was still on track for 9/29 and was told yes. I then get a phone call on 9/22 telling me my delivery was delayed to 10/4 as the ottoman was not in stock. I requested that my order be split and they provided me a case number. Not hearing back from them for 2 days, I called and they now tell me November for delivery!!! How can something go from being confirmed for 9/29 to November?!? Customer Service provides absolutely no answers and when you request a manager, they transfer you to another queue to hold. They scam you in the store telling you it's available to get the sale then leave you hanging as they have your money!
Stephen Sheridan
Sep 23, 2020
Spent $4,000 on a couch. My wife and I were super excited to get it, even though the delivery date was estimated 1 1/2 months out. So the original delivery day came and went, and finally got a call saying it’ll be late. Another month goes by, with no further info. Finally, we get an update with a delivery day, and asked me to call to schedule a time. My wife has chemo/radiation at 2:30 every day, and so no one can be home around then. They promised a delivery between 9am-1pm. It’s currently 1:30pm, with no delivery. Honestly, even if there’s no problems with the couch, this has been the worst service I’ve used when buying furniture. Save yourself the hassle, and go somewhere else.
Shayy Laww
Sep 21, 2020
My son's bed was delivered today. I ordered a full size bed becuz it comes with 8 storage drawers. I specifically asked "does the full size come with 8 drawers" sales rep "yes it does" and did not confirm with me at the store that ONLY the queen size comes with 8 drawers. Not only did they delivered a queen size bed support but the bed itself has a few scratches and discoloration, the bookshelves drawers were not properly installed. Screws are loose/stripped. The discoloration was from a poorly scratch cover up but they forgot to poorly cover up a scratch on the headboard and the side of the bed. So Ashely is sending a tech on the 30th to look over to determine if its fixable. My son has been patiently waiting and very excited in getting his new bed. I wish EVERYTHING on the bed was in perfect NEW condition for my 8yr old. I paid for a brand NEW bed not for a scratch/poorly covered up bed.
B Thomas
Sep 21, 2020
I talked to a representative online who told me all there furniture was made in the USA. I try to support our economy, when I went to the store I saw made in labels not from the US. So I asked and the sales people said nothing was made here but most was assembled here..... wow. At least the sales people were honest.
StevenAmanda Darling
Sep 18, 2020
Partial delivery received, damaged and missing parts. Delivery person would not let us reject. Tech sent to our house 3 times to replace damaged piece and bring missing parts. Each time tech show up he was without correct parts. Ashley refuses to issue full refund and come get the items that were in the partial delivery. I have been a customer for over 20 years and have cancelled my ashley account and will never buy from them again.
Iris Cuellar
Sep 14, 2020
The worst experience I have ever had, 11 days ago I bought a bed for my son, the box and the mattress, when they arrived at my house parts of the bed were missing, I called customer service about 3 times and they did not solve the problem, I had I had to go to the store again and a very nice girl attended me and ordered the sides of the bed, it turns out that when assembling the bed the middle pieces that hold the mattress were still missing, I had to go to the store again, I hope to see if my son can sleep in his bed in a month, it's ridiculous
The Wax Chic Melbourne
Sep 12, 2020
I get all of my furniture here! The staff is always very friendly, Christine is my sales woman! She is always so helpful, so kind and patient! She knows her stuff and I am so greatful for her!
Julia Ward
Sep 11, 2020
Susan D. went above and beyond to help. Thank you!
Cezanne Blincoe
Sep 10, 2020
Just bought My first BRAND NEW Living room furniture !!!! Christine made it SO easy ! Excited to purchase more !!!!!
Brandon McCurdy
Sep 07, 2020
Excellent service
Darren Preece
Sep 06, 2020
We had the nicest young woman showing us around and helping us with any questions we with any questions we had. She was not pushy, but, was available if we needed her. When we asked if she would pose for a picture in front of the item we like she happily did so and made it a lot of fun. It really is a pleasure to shop here, they have beautiful furniture and the pricing is pretty competitive. But when you get the sales you get a great bargain.
Teresa M
Sep 03, 2020
Do NOT shop at these stores! Ordered a dining set and mattress set on July 18. They could deliver by August 12. We delayed delivery until August 29. Received call confirming delivery. On 29th, no call and no show. After calling to see where delivery was, we were told they cancelled us because we didn't answer. A blatant lie. They didn't have our mattress or dining table in stock after we gave them extra time?They "upgraded" our mattress from soft pillowtop to firm without pillowtop? Had to go to the store to choose another "upgrade". They tried to upsell us and get us to pay more. When we said we wanted to return our "upgraded" mattress, they said they couldn't because there wouldn't be room on the truck even though we were scheduled last.The chairs were delivered without a box or wrapping. They were bare on a moving truck. We do not believe these were new as we had been asked if we would take the floor model to receive it sooner. When arriving in store to find comparable mattress, we noticed our dining set was clearanced. There was a statement asking for pickup within 48 hours. We believe our new table was given to someone else for this sale and we are set to get a floor model just like the chairs. All of this occurring during Covid.We are reporting to credit card and refusing further shipment. Check out consumer affairs ratings. Customer service is the worst. They decieve and try to trap you into these purchases. Read the bad reviews! Buyers Beware!
Christine Linton
Sep 03, 2020
Vernita was so helpful from start to finish with helping me pick out style and color! She was such fun and very professional!
Ashley Dehn
Aug 24, 2020
This is our second time buying at Ashley Furniture in the past three months. We always have an easy and fast experience, which is so rare when shopping for furniture. We shopped with Ashley. She truly lives up to her name because she should be running the place. When we were looking for a couch she gave us her honest opinion and we ended up with the perfect piece! We are looking forward to receiving our new furniture and seeing how it fits into our new home. Thank you Ashley!
K MC
Aug 23, 2020
Skip Ashley Home Store entirely! The sales man Jason was great, but everything thereafter was the worst experience. More than 2 months later, still missing a chair to our dining room set! We have had 2 separate deliveries in over 2 months; maybe our missing chair will be here in September? NO ONE from Ashley’s has called me to explain, ever; I have called over and over and over again! They respond with giving us free delivery! OF WHAT? My missing chair? Drive right on by! Trust us!
LARRY SCHREMP
Aug 22, 2020
Very nice to deal with. They price matched on two recliners for about 140$ off each one. Great deal.
nancy mcelwee
Aug 20, 2020
Customer service is horrible when you try to call the store you can’t get through so they put you through an 800 number nobody knows what’s going on I had a delivery sofa it had marks on it so I did not except it can’t get anybody to give me an answer I had to actually drive to the store and go in there and raise hell I wouldn’t buy from them if they were the last store open
Hector Barrios
Aug 16, 2020
Like many of the reviews here. Horrible delivery service. First delivery date furniture was damaged. Second delivery date no one call , I decided to call just to find out the bedroom set was place to back order and new delivery date was a month out. But it does not finish there. My Ashely Credit Card was charge for a charge that was never authorized So if anyone has been to the Ashely Furniture in Melbourne. Check your bill. It was only $20. But $20 for each customer is add up. Sales person seems to be nice and trying to help you SURPRISE!!! They just trying to get you. We ended up driving 30 minutes south Vero Beach is Ashely but manage by City Furniture For our surprise we purchased same bedroom set add on the 3 yrs protection plan and still $40 cheaper and delivery time of 2 days Feel bad for Store Manager Gaby. She seem to have potencial but definitely don’t see how this store will sell
Larisa Kharevich
Aug 16, 2020
Excellent service! Great staff! Amazing furniture!I highly recommend to shop for your home in this place :)Special HUGE thanks to Lisa (Ashley HomeStore, 4360 W New Haven Ave, Melbourne, FL 32904) , she spent almost 8 hours with me to find everything I need for my new home. It was such a pleasure working with her!
Jenelle Restivo
Aug 12, 2020
Everyone at the West Melbourne location has been absolutely amazing. They all went above and beyond with their customer service.Steven was my original salesperson who helped me with my purchase choices. The day I needed to go back in to make the final purchase, he stayed late to wait for me, but unfortunately had to leave. He set me up with Lisa who was just awesome. She helped me finalize everything as well as helped me find the perfect mattress. When it came time to finalize my purchase, I wasn't thrilled with the price as it was slightly over my budget... she spoke with the store manager, Gabby, who made everything work so I could afford it and get the furniture I loved.Fast forward to needing delivery (during COVID) things at the warehouse keep getting delayed and pushed back (numerous times). I called the store yesterday and spoke with Sabrine about my delivery getting pushed back again. She told me she would speak with Gabby and see whar they could do to rectify the situation. Within a couple hours i get a phone call saying after speaking with Gabby they have upgraded my mattress to one that is in stock and will deliver it this Friday!Everyone at this location has been incredible! I would HIGHLY recommend getting your furniture here!!
Elsalimaris Negron
Aug 12, 2020
Lack of customer service
Danny Li
Aug 07, 2020
Very good experience and friendly sales
samuel jones
Jul 28, 2020
Awful experience with this store. Ordered a bed and was given a wait time of about four weeks. No problem with the wait time as I understand during the whole COVID situation things are slightly delayed. We were given a day of delivery and the bed turned up. Unfortunately the delivery drivers left some vital pieces on the van which meant we could not complete assembly. We called them and they confirmed the parts were still on the van. They said they would be back to us in 15 minutes to drop off the parts. 4 hours later they still didn’t turn up or answer any calls or texts. Unfortunately we had thrown out the old bed the day the delivery turned up because we weren’t expecting parts to be missing. I then called the customer care department and was told we would have to wait 10 days for new parts to get sent out. Meaning we would have to sleep on a mattress on the floor for ten days. Completely unacceptable.After numerous calls to the store and customer care department we were just getting passed around and getting no clear answers as to what was happening. They allowed this to go on for over a week. In the end I had to take more time out of my day to go visit the store. Spoke to the manager Cassandra who then finally just ordered us replacement parts there and then and scheduled delivery for three days later. We’ve been told this couldn’t have been done sooner as it isn’t company policy? So company policy isn’t to help the customer out as quickly as possible? It’s to basically have them jump through hoops to try and get parts delivered that should have been there two weeks previous.The parts did turn up the day she said. However, the parts were damaged and we had to basically force them into fit the bed. We couldn’t be bothered to go round the same circles again to get parts sent back out as we just wanted to sleep in a bloody bed we had been waiting two weeks to get.I’ve been told I will get a response regarding some compensation I requested. Surprise surprise they still haven’t got back to me. Looks like I’ll have to go back to the store again.In short, if you want to buy furniture - just go to Kane’s or anywhere else except Ashley’s of Melbourne.
Gay Cortesse
Jul 27, 2020
Great Job Ashley’s, you are officially the WORST! Original Delivery date was May 28th, after several delays & misinformation from customer service we FINALLY got a delivery date of 7/27 between 11:15-3:15pm. Only to receive a voicemail @ 4:30 telling us there was an issue with the trucks transmission & it would come tomorrow between the same times. After a 10 week delay you think they would at LEAST offer us first delivery tomorrow!!! Company’s customer service & communication is disgraceful. We will never purchase from them again!
Calvin K
Jul 17, 2020
Ordered Darcy Sofa in store on 5/31/20. Had to hail out an associate, but sort of understandable during the holiday and pandemic, and I already knew what I wanted. It was out of stock at the time. Was given a 4-6 week delivery window. Was scheduled on the 6th week, but delayed another week because it's not in the warehouse yet. Now it's delayed another two weeks for the same reason. Got mixed information from customer service. Sometimes long hold times. Can't even get the store directly without going through the general customer service line. So looking at a minimum of 9 weeks to delivery, minus another delay. I did pay in full. Kinda silly I'm paying for delivery, but have to get rid of the old sofa myself. The sales associate in store was nice and didn't force me to buy the furniture plan. But can't say much more until delivery.
Sean Johnston
Jul 08, 2020
Do not use the delivery team. I bought a cough in May and in late June it was delivered damaged around midnight. Now in July I still don’t have a replacement piece as the delivery team has cancelled my delivery twice.
David Perez
Jul 03, 2020
Large selection
jessica morgan
Jun 30, 2020
One star because the customer service people are horrible. In store the lady was very nice, but the people over the phone are the worst. No help, no I’m sorry, no trying to fix things I even talked to the supervisor and she was the same way. I was originally told my couch would be delivered on the 7th I called today to double check and it won’t be here until the 20th now and I bought it back in May. Now I’m paying monthly on a couch I don’t even have and dealing with a broken couch in the mean time.
Julie Thompson
Jun 27, 2020
Great experience purchasing Tempur-Pedic bed! Major investment worthwhile! We enjoyed working with Sarah and the manager. Thank you so much!
Leah Marie
Jun 18, 2020
Vernita was amazing! We will definitely be back for all furniture needs.Thank youu.
MCVO
Jun 18, 2020
(Translated by Google) I love!! I buy everything here(Original)Me encanta!! todo lo compro aquí
Bill Mesa
Jun 08, 2020
Actually ZERO STARS! In store everything looks awesome - it is set up that way for you to see - what you get is not the same. Empty promises are made by shark sales people. Truth is, cheap quality, cheap labor, incompetency from credit checking to customer service. One hand does not know what the other is doing. No regard for customer except making the sale. Their so called "exclusive furniture" is cheaper at wholesale stores - same item at BJ's for $30.00 less per chair, and I bought 5, as one example. Don't buy extended coverage. There is no such thing, just a trick to take your money. Never again. Buyer beware! Cut my credit card in half.
IMAR HAB
Jun 07, 2020
(Translated by Google) excellent service(Original)Servicio excelente
Cathy Busquets
May 24, 2020
I enjoyed Ashley's Furniture Store as I was able to browse the full store without a salesperson. This is not to say there weren't any sales people, just that I was able to look, sit, feel, and compare on my own. The store was quite busy and sales people were taking care of other customers. When I had made my decision I approached the gentleman at the "office" counter and received all the information I needed as he was trying to complete paperwork. Once I said I did want to buy, a sales person was called over the loud speaker and my purchase was taken care of by Jason. Very nice showroom with items to fit many budgets!
Kris McF
May 12, 2020
Never - ever going there again! What high priced JUNK!
Hector Colon
May 11, 2020
I wanted to pay cash for a item, they talked my wife into getting a credit card and was lied to. Then tell my wife she has to pay for half of it, to get all of the items sent in time! Then say we will only get one part of the sofa and the other two parts and rug and pillow will come at a later date because we didn’t use cash! What a joke, then the manager Chris pretty much thought it was funny and told me this happens all the time! I’ve been to many furniture places and never been insulted this way and always received all my furniture on the date we discussed! PLEASE BEWARE OF THIS PLACE! THEY ARE SCAMMERS! BEWARE OF CHRIS THE MANAGER, HE SHOULD BE FIRED!
Mariel Gaetano
May 06, 2020
Brian helped me pick out the perfect couch for my apartment. He gave me all the information I needed and was very helpful answering questions. I freely roamed the showroom, without any pressure or feeling like I was being chaperoned, yet Brian was never too far away if a question did arise. I found the perfect couch, and happened to hit a great (early) Black Friday deal, which I couldn’t beat! Very happy with my purchase and with Brian’s help.
Chris Broome
May 02, 2020
Was at this location for over 2 hours and not one salesman ever approached me. I picked out a couch set and a bedroom set for my daughter. I even went to the counter where two employees just looked blankly at me. Not once did an employee say even hello. Guess they dont want our business.
Cass
Apr 03, 2020
This company is an absolute disgrace to say the least. It took them 3 times to deliver my furniture, damaged my walls twice, left garbage behind twice and out front of my house, delivery people were careless and unprofessional including foul and inappropriate comments and talk, Lily and the rest of the managers could care less about your experience, I will never spend another cent here after this $4,000, I should of stuck with Rooms to go, and on top of this they delivered me the wrong mattress(I have had it for 3 weeks now) and they would like it back for resale..... buyer beware!!!!! I will warn anyone I can before making the worst decision of their lives.
don't ask
Apr 01, 2020
If you are looking for customer satisfaction do not shop here Once the item is delivered whether it is like what you tried in the store or not you are stuck with it. If I could have given zero stars I would have
Diane S
Mar 26, 2020
bought a Durblend sofa and love seat, and one cushion just started peeling over night.. I have had them 6 years and they wont do anything for me. A sofa should last more then 6 years.. the salesman told they had learned of the defects of this fabric after they started selling them, but told me too bad, your are out of warranty. If you know there is a manufacturers defect, then you should back the product longer. Will not shop there again.
Vince
Mar 15, 2020
This furniture is so cheaply made. The piece we received had major defects right out of the box. They don't stand behind their furniture at all unless you pay for the "White glove" service. Only an extra 100 dollars to make sure you get a decent piece of furniture! The showroom doesn't even want to hear issues if you have problems. "Call the 1-800 number" is all they say! Had to take several days off of work to deal with technicians. Save your money!
D R
Mar 10, 2020
I went in only expecting to buy a couch and left with a bedroom set and couches all thanks to Ashley McDougall. She made this overwhelming experience very easy for me. I told her what I was kinda looking for and I left like a happy camper, thank you for the Extraordinary help!
Cindy Private
Mar 04, 2020
Not 5 stars because the selections of tv stands and coffee tables that match or can at least be ordered out of the same wood is nearly nonexistent. I found one of each in woods that are close and will look good in my room together because they are not next to each other and I'm not super finicky. I would have preferred they match, but am satisfied with my selections. I also think my sales rep was newer and didn't know her stock very well, but everyone has to start somewhere. She was pleasant and helpful.
Jacob Fairchild
Mar 01, 2020
Great Experience! My wife and I didnt know how hard it would be to shop for a new couch. We went to 10 places and online. The answers we kept getting and the customer service all were just very poor until on my way home from work I stopped in and spoke to Cory at Ashley's. He greeted me and was able to answer all my questions and give me a prompt delivery time. Talked it over with my wife that night(because we all know she will be the one to have final say) and so we went back and narrowed it down to 3 couchs. Jason was very pleasant and with no pressure sales tactics help us find the perfect fit for our home. We needed a couch that would fit a very large room and fill a wall . Jason helped us measure out the dimension and spent time finding out if our needs and style could be met, and they were. The staff at Ashley's location in Melbourne were very nice and friendly. Keep in mind we had to drive over 35 miles away from our city to come buy this. We past about 13 furniture stores along the way. When we ever need to shop for any type of home decor we will always think about Ashley's first. They truly made us a customer for life. Thank you and huge shout out to Cory and Jason for making my family of 5 happy and comfortable.
Sue Boyer
Feb 29, 2020
Jonathan is as very helpful in helping us find what we needed. Very pleasant young man
Tami Winston
Feb 21, 2020
So much to choose from
Patricia Henneberry
Feb 20, 2020
Sarah Edwards was polite, professional and very knowledgeable about the furniture she was selling. She spent a lot of time showing me 5-7 different items of what I wanted. I was easily able to make a decision. Avery nice buying experience.
Christine Sanchez
Feb 20, 2020
I needed a new recliner this time best thing would be electric do to my need for back surgery...at the store it went well..so the chair was delivered guys checked motor & left ..I was get my old chair out of the way to place the new one so I didn't sit on it until next day & found the bottom had no cushion so we call they sent someone to look at it ..he said that the way it's made...but they would call me to let me know what they are going to do ...now my new chair looks use & I mean used no one has called & I'm paying 1000 dollars for something I don't want!!!I need a new chair before surgery!!!
Anne Pruzina
Feb 17, 2020
The sales rep, Rena Adams, did an excellent job. She was perhaps the most kind furniture rep I've ever worked with, and very knowledgeable.
GmonkeyPunky
Feb 15, 2020
Christine was very pleasant and helpful with our request. Her cheerful disposition made us comfortable. Thank you for helping us with our purchase!
Nino Moss
Feb 15, 2020
Sarah was very helpful and worked with us to make sure we got what we wanted. There was no rush and also asked pertinent questions to make sure she showed us what we liked.
Roger Williamson
Feb 14, 2020
Our customer rep, Jason at the Melbourne, FL Ashley store was very helpful, professional and gave us a wonderful deal on our new set of tables.
Terry Muller
Feb 13, 2020
Nice helpful folks fair price and great products. Rena Adam's was great!!
Shannon Harris
Feb 07, 2020
Love the feel of the store and how modern and stylish everything is. My sales lady, Sarah, was great! She assisted me and let me browse around in my own. I’m very pleased with recent purchase.
Cory Nason
Feb 07, 2020
I was never greeted when I walked into the store. I thought maybe it was a no pressure sales approach. After about 30 minutes we found the couch we wanted and had to go looking for a sales person. My wife thought it would be funny to see how long we could wait before someone came over. 15 minutes came by and another couple came over and sat on the couch. Immediately they were helped. Spoke to a manager to complain and he wasn’t much help either. I purchased the couch online. Don’t go here. You can get it cheaper online anyways
cathryn vomsaal
Feb 02, 2020
I purchase a entertainment center with a bridge, 3 days after delivery I went to decorate the bridge and it came crashing down on the tv. They put it together and I got the warranty but the warranty isn’t covering it because of it being hardware and Ashley keeps asking for pictures, which I send and saying someone will call me. No one ever calls. Very disappointed I have several Ashley pieces in my home but after this I will not do that again. Disappointed in their lack of customer sevice.
Pam Larry Mils
Feb 02, 2020
After shopping online decided Ashley Furniture had some good prices so drove over to check out store in Melbourne. Was cheerfully greeted by David, who allowed us to browse on our own and magically appeared just when we had questions! We happily got furniture for three rooms and came in under our budget so we are very pleased. Can't wait until our new furniture is delivered! Love the choices, styles, prices and service. Thank you David for making furniture shopping enjoyable. Larry & Pam, Rockledge, FL
William Hennessey
Feb 02, 2020
ok furniture..great selection.
Kevin Pye
Feb 01, 2020
Ashley was okay. It was on the weekend so I'll take that into account for the lack of service compared to its competitors. That's fine since I was just browsing and planing for a new living room.
Oscar Gonzalez
Feb 01, 2020
Wonderful staff. Cheap manufacturing. Be careful.
jim P
Jan 30, 2020
Sara was a great sales person. She helped with picking out the perfect living room set and bed. Fast, easy transaction and i will be back again veryvsoon to furnish more rooms.
Alex A
Jan 29, 2020
Did not tell us our bed comes with no slats. Have a useless bedframe now with no slats after waiting weeks for delivery and having a mattress ready. I get that it's not included, but maybe it's worth mentioning during the sale?
Sally Mata
Jan 25, 2020
I went to Ashleys and purchased a Bolenburg table and chairs in florida within the first year warranty the table started chipping Ashleys wanted to come and color the table in I refused this because Bolenburg has problems with tables chipping as I had purchased one in Nj and Ashleys in Nj returned it.Also did I mention I have purchased close to $20k worth of furniture and have a $5000 on order I canceled my order manager Lilly did not careTo blink a eye canceled it and stuck me with the lemon table.DO NOT BUY FROM THIS STORECUSTOMER SERVICE STINKS!
Walter Will
Jan 17, 2020
Very helpful sales person he was great
Amy Cook
Jan 08, 2020
Best of the furniture stores. Bought my Sectional sofa from them.
R G
Jan 02, 2020
No one helped us or said hello. So we left the store and went to Rooms to Go.
Alexis Tartaro
Dec 27, 2019
I ordered an armoire and paid for it to be set up. They came after the 4 hour window and didn't even call before showing up. My husband had sat home for over an hour waiting but had to go back to work so no one was home when they finally came. They didn't call when they were here also. They left the piece of furniture outside the front door and left! Later that night my husband drug it inside but there was no way we could lift it up the stairs. We called and after speaking to 3 different people they said someone would be back the next day between a certain time frame. My husband again sat and waited and no one showed up, missing more hours of work. Every day for almost an entire week we called multiple times a day and someone said they would get back to us. We had to explain the situation every time as they did not put any notes on our account. Finally we went into the store and the assistant manager seemed mortified by what happened and promised a resolution. Well....there was not resolution. We ended up having a friend come over to help lift it up the stairs. We called the store to let them know and they said they would compensate us for all the trouble this has caused. It has now been several weeks and they have not done anything to make this right. We have bought most of our furniture from Ashley's but now I don't even want to step foot in that store.
Cyndi Snyder
Dec 24, 2019
Our experience at Ashley’s was far from great. Our first visit to the store no one spoke to us for over an hour. We decided to leave. We shopped around and unfortunately they had everything we wanted and we already had a line of credit with them from years ago. So instead of opening a new credit somewhere else we went back to give it one more shot. Once again far from great customer service. We found the manager who helped us. She was nice and said she would give us a discount for our troubles. Well the discount was dependent upon buying more stuff. We got our quote for the items and the $199 delivery charge. We slept on it and went back the next day and made our purchase. Our delivery was said to arrive on a Sunday. We received a text it on Friday it would arrive on Monday!!! We had to call because we both work on Mondays and beg them to change it back to Sunday. They agreed. Delivery arrived and they assembled the bed frame and mattress and left. We laid on the bed and the frame swayed and had holes drilled into the headboard. It wasn’t assembled correctly. Ugh. More hassle. We called and they transferred us to customer service. No answer. We called and called and no answer. We sent an email and called the store again. We were told that they would get back to us within the hour. This was Sunday. And we have heard nothing. We had to take the frame apart on Sunday in order to sleep that night. It is now sitting in our garage. We are sleeping on a $2000 mattress on the floor. Customer service is the worst there. From top to bottom. Next purchase we will be going to Hudson’s. They were very nice but unfortunately didn’t have what we wanted. I would rather choose a different item than deal with Ashley’s again.
Alie Powell
Dec 16, 2019
Nice place, the guy was helpful when we were looking for couches.
Abby Hicks
Dec 12, 2019
We purchased furniture here 5ish years ago. Paid for a lovely living room set that included two reclining couches, end tables, coffee table, lamps, some decorative items, all still in great shape just ready for change. Visited tonight hoping to be a return customer and was shocked. 3 grand for a regular no reclining couch, love seat and rattan...prices are super high because I guess they want everyone to do their 6 year finance program and pay 20% more than total cost by the end. I would much rather save a grand, pay cash now down the street for a a nice full living room set. Disappointed that it feels like a rent-a-center after having such a great experience last time we purchased there.
Rose W.
Dec 12, 2019
They didn't have enough help on Black Friday. I didn't plan shopping that weekend, I just happened to need things that weekend. I went somewhere else and spent over $3000.
Daniel Godoy
Dec 11, 2019
Order a tv stand on Nov 30, delivery programed to Dec 11 between 4pm to 7pm. At 6:35 I received a call from customer service asking if somebody was called before to communicate the piece was damaged at warehouse and they have no idea when it will be available. Terrible service. Order will be cancelled and never more we order from Ashley Furniture.
John Tavaglione
Dec 10, 2019
Fancy and classy furniture
Marcela Raczova
Nov 26, 2019
Very friendly people.
Josie Jo
Nov 19, 2019
First they forget the rails to my bed, then the foot board is messed up so they reschedule to have them both delivered at the same time. So they come to deliver and FORGET the rails a second time. I ordered this bed set almost two weeks ago. Why is it taking so long to get my stuff? Hopefully third time is the charm and I can get my new foot board AND rails this time. I don’t recommend this Ashley’s Furniture.
Lisa Devins
Nov 17, 2019
Really bad service after the purchaseThey Deliver my furniture in the box as if I bought it at Walmart after I spent over $7000 with them they have the worst service and their customer representatives keep saying we are going to get back with you we are going to call you but never did I had to keep calling him never Buy furniture from this store again!!!
William Houellemont
Nov 15, 2019
Great experience with David (salesperson) in the showroom. He was very personable, knowledgeable and patient. Pricing was very competitive and quality matches well with the pricing. Durability is to be determined with time.😁
Dominick Santora
Nov 14, 2019
I waited two weeks for delivery, emptied my house, on my wife talked to them 5 times, during the week and at the last min they are not bringing my furniture, I’m canceling my order FXXk them. Never again.
William Pereira
Nov 14, 2019
Excellent selection of furnishings, very helpful and friendly Sales associate and fair prices...Upon delivery the quality of half the bedroom furniture was poor quality and needed to be repaired and took a while and several phone calls before was repaired....will never purchase any thing else from Ashley again....I went to Rooms to go for living room set...was treated good with good quality and good prices ... upon delivery furniture delivered undamaged....very Happy.
Mike Choppe
Nov 13, 2019
Never ever buy from here. They sell you false information on the protection plan that is provided. They tell you if it can not be fixed it would be replaced as long as it isn't pet damage. They would not honor what they preached nor would the company they work with in the protection plan. called many times to talk to a manager, and they have you wait days until someone calls back. All I want is for them to honor what they sold me but they would not. if I was you I would highly suggest a honest company that would honor what they sold. For many people reading this, I have multiple people who have had the same situation. please don't hesitate to contact me, because I can give reference numbers to people who were lied to and cheated out of their money. And to think I was about to buy a new mattress from the company and a center piece for my living room. they just lost business since no one wants to honor what they sold. anything they tell you that is protected, I would have them call the company GBS or GBI and ask them personally so no one can get false information from the sales team again.
Benjiman Green
Nov 11, 2019
Great tasting Asian cuisine. Affordable prices.
Robert Boyd
Nov 11, 2019
Huge selection
Aleah Wix
Nov 06, 2019
Cindee went above and beyond to make sure that we would get every discount that we could! We will definitely be back to Ashley’s to purchase other furniture items through Cindee.
Wendy Barwick
Oct 29, 2019
Nice selection of furniture; however, selection of office desks is disappointing.
edward machado
Oct 20, 2019
Great customer service . Only issue i have is the warehouse delivery service . The furniture is either damaged or a screw is missing etc etc etc . . The driver shows up on time with the delivery but theres an issue , at that point the driver opens up a case and the result is to send a technician out to fix the problem . This happened twice already and my Ashley acct is fairly new . My wife advised me to hold off buying any more furniture until this piece of furniture is fixed by the technician . Ashley corporate needs to evaluate the warehouse delivery process .
Phillip Ridout
Oct 07, 2019
Great sales people very inviting no pressure but the quality of the funiture I recieved made it easy to never shop at Ashley's again
Ryan Winterton
Oct 05, 2019
Furniture was overpriced and several pieces in the showroom were damaged. Salespeople were helpful, though.
Josie Torres
Oct 01, 2019
Ha!! Expensive. Saw a poster bed that was chip at one of the top conners. Smh.. $2600 for plywood, looked like it was out of cheap cork.
Gene Dawson
Sep 24, 2019
Picked out an entire 10-piece living room and it was delivered the next day!
Jonathan Herd
Sep 15, 2019
Good customer service, answered questions and didn't feel pressured to buy
Vanessa Morrissette
Sep 14, 2019
Awesome store.
Jim Kimo Doane
Sep 11, 2019
Great stuff, good people no pressure sale.
Eisen Witcher
Sep 10, 2019
Quality of the furniture was ok and selection all looked the same.
Julie Jones
Sep 09, 2019
Sales people are awesome and furniture is very nice!
Trilby Saldana
Aug 31, 2019
favorite store, love these people, love their furniture
Linda Beamon
Aug 25, 2019
Nice furniture
Steven Jones
Aug 24, 2019
Good store just the sales person on that paticular day was a little over bearing. I mean if its not the perfect peice for my house no matter how much you talk about the item it still doesnt change that it doesnt work for my house, but they do have a good selection and decent prices.
Jeff Kocks
Aug 10, 2019
Got some great furniture at a great price and Chris was very helpful!
javier martinezrivera
Aug 07, 2019
We purchased a leather sofa($3000) and about a year and a half after we got it, the leather started losing its color and cracked. Thinking that this could happen, we purchased their very expensive warranty ($625) because we were told that they would cover everything. Once we contacted that extended warranty, we were told that that the cracking of the leather and the discoloration is not covered under warranty since it’s a manufacturer issue. Tried to get my money back for canceling such warranty to which they said NO. The whole thing felt like a SCAM and will never recommend this place or any other store from this brand.
Clara Perez
Jul 28, 2019
We went to several furniture stores looking for a dresser, but had to go back to Ashley. Best quality, best price & very friendly service. Thx Jordan!
Abraham Mercado
Jul 25, 2019
Great staff, good prices
Ron Mccullough
Jul 21, 2019
Excellent excellent Joe good salesman
Linda Bouton
Jul 21, 2019
Need better delivery people....
Lynn Assalil
Jul 17, 2019
Our salesman Ronald was amazing!! He had a lot of knowledge about the materials and comfort of the sofas/mattresses. He owns a couch from Ashley as well!! You can’t argue with a person who works and shops at the same place!! Financing was easy thanks to Kirk. I can now sleep well and binge watch a series in style and comfort!!
Mathy
Jul 12, 2019
Selection was lacking and it was hard to get straightforward answers about specific types of furniture being available or not.
dendog H
Jul 10, 2019
Im still stuck with the carpet we purchase but can't use it try to return but store policy sucks ! So $600 worth of carpet that we roll and stood in the corner for awhile were so disappointed with this store so greedy !
Loren Wilder
Jul 06, 2019
Kirk did a phenomenal job with customer service.
William Paz
Jun 23, 2019
Purchased a sectional sofa and an accent chair from salesman Scott. He was helpful, didn't waste our time and made the deal in under an hour. Great salesman and great store.
James Caldwell
Jun 20, 2019
Over priced
Rick Colon
Jun 19, 2019
Bought some nice furniture. Had a good experience with Cindy the wonderful sales rep. And the manager lady who looked up to see if they had free Father's Day gifts was cute, smart, and very knowledgeable about the stores products. I was thoroughly impressed
Erin Burns
Jun 12, 2019
Helpful staff
larry abell
Jun 03, 2019
I have liked all the wood furniture we have purchased there. The leather sofa and love seat however is terrible. We have had 3 years, bought the 5 year extended warranty and they say this stuff isn't covered (of coarse) cracking and splitting of all the materiel that the leather is sown to. Stuffing showing, cushions are broken down with hardly any support, arm rest cushions are all sunken in. We are paying on this set over 7 years and it is hardly usable after 3. Because the leather itself isn't splitting and the frame isn't broken they wont do anything about it. Also if you go here and buy something make sure you want it cause you can't even return a pillow once you leave the store!
Jim Groves
May 29, 2019
Nice furniture and great prices
Dennis J Kordes
May 25, 2019
Bought the table Jason was super thanks
Becky Goodman
May 21, 2019
I came in to purchase some decore that I had seen on FB. They were extremely helpful. What they did not have in-store, they shipped to me. Excelent service.
Joseph Elam
Apr 28, 2019
We finally bought couches to replace our 16 yr old Ashley Furniture couches. Their quality, selection and price were as good as I remember. Salesman was helpful and gave us time to explore.
Guy Ercolani
Apr 27, 2019
Christine is awesome. I ll definitely buy from her today.
S Donoway
Apr 17, 2019
No help
Karly Bissonnette
Apr 13, 2019
Too expensive nice furniture but cheaply made
Kikki King
Apr 10, 2019
I found a bedroom set that I loved. Very expensive, so I shopped around and learned I could buy Ashley furniture from other retailers for less. Went in to Ashley furniture in Melbourne to look at furniture and ask if they would price match. Not only did TOM, the arrogant jerk salesman inform me that they do not price match, he was simply put, an irritating, abrasive individual with zero people skills. Nothing friendly about TOM in MELBOURNE. I wouldn’t buy from him if it was 1/2 price. So I called Quality Discount Furniture in Orlando, who worked with me on everything. I got 2 extra pieces and saved over $2000!!! Best customer service ever. I will never walk thru an Ashley door again.
Manuel Vazquez
Apr 10, 2019
Excellent service
Brittany C
Mar 22, 2019
Delivery guys were fine. No explained to me that “threshold” delivery meant they just dump it and leave. Considering I am 5’1 women weighing 130 lbs common sense should of played a roll here and someone should of explained to me that no one would be putting the couch together. I will never do business with this place again. Also, when you call back after getting a voicemail, and you speak with someone else to have them, speak with the person who called you back, get back with you and tell you the person who called you is available only to be put on hold again and have the person who called you back, who knows you are on the line waiting, picks up another call? Where did you learn costumer service because you need a re-education.
Bridget Lueck
Mar 15, 2019
Nice stuff but terrible customer service. Young boy didn't know the products, deals, or sales. Need to furnish a whole house and there was no bundle option available. He retrieved info from his iPad and had zero personality...
carlos ruiz
Mar 12, 2019
I was at this location for well over 45 minutes looking to purchase some living room furniture. Sure I appreciate it when customer service reps give you some space but not one single greeting or any hint of acknowledgement. This was around 6:30pm the store closes at 9pm. This place of business does not deserve my hard earned money. My wife and I left this store disgusted. I challenge any employee or supervisor to roll the camera footage for today's date from 6:30 pm until 7:30 and tell me other wise. Reach out to me and I will gladly point out how many times we walked past several employees more than once and not even a single hello was heard.
Denise Semrau
Mar 12, 2019
There for 45 min. No one greeted us.
Jason Russell
Mar 06, 2019
Very cheap product and was pressured with a 1 day sale.
Sharon Hodnette
Feb 27, 2019
Salesman was excellent. Had 14 years experience and it showed.
Kyle Gorsky
Feb 26, 2019
Friendly staff and no pressure while shopping.
James McGill
Feb 21, 2019
I worked with Alex and he was professional and polite. He helped me find what I needed at a good price. Thank you
Josh Sullivan
Feb 18, 2019
Great customer service. Super friendly staff easy to deal with.
Danny White
Feb 16, 2019
Jim Canto was very polite and professional during my visit to Ashley homestore. He showed me multiple furniture options and gave a detailed assessment of the items I decided to purchase. His friendly and helpful character will be the reason my future furniture purchases will be made at Ashley homestore. Thanks Jim!
Kyler Goddard
Feb 10, 2019
Chris was great! He spent the whole day with us as we wandered around the store trying to figure out what we wanted. He helped us decide which pieces of furniture would go well with our house. Whenever I go back to ashleys I will request that i be helped by Chris.:)
Shirrell Pittman
Feb 08, 2019
I normally don’t do reviews but I’m really sadden with Ashely’s poor customer service. I bought a mattress from there and when it was delivered it didn’t feel the same as the one in the store. It was very uncomfortable. I called both the store and corporate office and unfortunately because I didn’t spend a lot of money on one of their higher end mattress I don’t have the comfort guarantee on it. I really think they need to change this policy. A customers comfort should matter no matter how much money they spend in your store.
Alan Soper
Jan 23, 2019
Always very helpful and pleasant to deal with
Jim Coffey
Jan 22, 2019
We have worked with Christine N. multiple times. She has been exceptionally helpful in finding decor that meets our needs in both function and design. We would highly recommend her.
robert swearingen
Jan 20, 2019
Great experience, we purchased a bed an other furniture, we worked with Jim. He is a great sales associate, he wasn't pushy and answered all of our questions honestly
Jessica Ickes
Jan 17, 2019
Great experience at Ashley! The furniture is lovely, the prices were good and the sales person, Tom, was helpful and a pleasure to work with. I can’t wait until we get our new furniture delivered this weekend.
Tabatha Steed
Jan 15, 2019
What an amazing experience! Every single time I have gone to this store! From the salesman to the variety of Items they offer, and even the price! I’m never disappointed! If you’re in the market for new furniture, I highly recommend that you visit Ashley‘s furniture store in Melbourne!
Becky Vincitore
Jan 14, 2019
Jim Canto was very helpful in helping us find a couch . Carlos the manager was very far and helpful as well. It was a great buying experience coming from a bad experience from a competitor . Thanks so much for your great customer service.
Pete T
Jan 14, 2019
Ask for Carlos, Eric, or Jim.
Robert Mock
Jan 14, 2019
Very outgoing, confident and knowledgeable sale person who listen attentively to our needsAnd instructions on delivery of furniture. ******
Tatiana Moffett
Jan 13, 2019
Alycia was awesome and superful informative! Thank you!
Betty Whetzel
Jan 13, 2019
Salesperson was nice, and knowlegable, the delivery guys on time and very careful, and repair tech was outstanding.
Karen Atkins
Jan 12, 2019
Great experience!!! Thanks to Joey Simpson for taking the time to help me “build” my family room.
Joe Locure
Jan 11, 2019
Didn't call an hour before delivery, went to the wrong house. Found out they didn't have base access 40 mins later. I stated that I, had a doctors appointment and couldn't be late. It's been 3 days and no one called to fix this mess.
fernanda biondi
Jan 09, 2019
Ashley HomeStore now has a customer for life because of Kathy! She went above and beyond to make sure I was able to purchase an item I saw online and made the transaction so pleasant and easy. I went into the store with my 10 month old baby and 7yo son, Kathy was sooooo sweet and even watched over the kids so that I could sign the documents and get a little bit of rest. The items at the store were beautiful and Kathy was amazing! I’d give it 10 stars if I could.
daniel rodriguez
Jan 09, 2019
Great in-store service made everything seem easy and comfortable. Had a set date for delivery and was missed showed up on the warehouse data that it was already delivered and called for day finally to find out its wasn't coming on its scheduled day. So got a shipment day and once I got it out of the box/ wrap I notice tears on the back and front of the leather sectional, and was missing the middle cushion for my sectional. Called the store and was given the corporate number to set up a tech to look at the sofa and to find out about the missing peace. Only problem is no one ever answers the phone and get placed on hold only to get disconnected very frustrating process to get this taken care of and I'm having to do most of the leg work on my own and nothing done from Ashley furniture. Horrible customer care especially after receiving my torn/ cushionless sectional I paid $1300 for.
Billy Bevers
Jan 06, 2019
Maureen was very easy to work with today during my purchase. She is extensively educated on all products. Great experience overall!
Ryan Crosby
Jan 06, 2019
We were interested in looking for new living room furniture at Ashley’s and had the best sales woman name Maureen that was so knowledgeable about every piece of furniture in that store. She was really patient with us and took a lot of time with us. She even went as far to help draw out a plan of how we could rearrange our furniture to make it all work. I feel that Ashley’s in west Melbourne Florida is so Lucky to have an employee like her. She is amazing. I will be recommending her to all my family and friends.
Joshua Cataldo
Dec 05, 2018
Be very careful. If you're here to buy a mattress just know that the mattress markup in the industry is extremely incredibly outrageously high. I tried a bed that was a floor model and it was perfect. I explicitly explained my unique situation from surgeries and what it was that I was looking for to the salesperson. I made the purchase that day. The bed that arrived was the same bed that was in the store and it was like sleeping on concrete. The sales woman failed to tell me that it takes almost 6 months for a bed to break in. Having had neck surgery, I could not afford 6 months. The sales woman also did not inform me that once you make a purchase it is non-refundable. They did an exchange but I had to argue for that. In the long run they gave me a better bed for the same price and the replacement was the next model up. Just be careful of salesmen. They will say anything to get a product sold.
MICHAEL HURREN
Dec 06, 2017
From the salesperson Kristine to the delivery personnel. The best experience I’ve had in quite some time. Thanks ashleyI purchased A bed for my granddaughter back in January, still don’t have it and all I get out of the rep’s are it coming. So is Xmas. I will never ever step foot into Ashly’s again. They have really went downhill and fast. Run run there the worst.
